Resident Services Manager Jobs in Appleton, WI (NOW HIRING)

The Resident Assistant Lead (RAL) serves as a primary point of contact for residents and healthcare staff. This role ensures seamless daily operations by managing staff schedules, maintaining adequate shift coverage, and modeling high standards of resident care. As an advocate for the community’s vision and values, the RAL provides hands-on leadership, mentorship, and operational support. 

Essential Functions:

The following essential functions are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• Obtain vital signs and notify the supervising nurse of deviations per the Individualized Service Plan (ISP)

• Follow residents’ ISP and daily task sheets

• Communicate changes in resident status or home situation to appropriate supervisors

• Utilize standard precautions and infection control procedures

• Follow written instructions and request assistance when needed

• Maintain a safe and clean resident environment

• Exhibit a caring and respectful attitude toward residents and their property

• Assist with activities and encourage resident engagement and participation

• Uphold confidentiality of residents and coworkers (HIPPA)

• Provide assistance with:

  • Personal hygiene

  • Changing bed linens and making beds

  • Toileting and incontinent care

  • Nutritional and fluid intake

  • Dressing

  • Ambulation and transfers

  • Positioning

  • Medication reminders

• Perform other duties as assigned within scope of practice

• Participate in hiring and training staff

• Enforce and comply with PPE requirements

• Train new employees on job duties and Policies & Procedures

• Attend bi-weekly and mandatory in-service meetings

• Follow all community and company policies and the Employee Handbook

• Report unsafe conditions immediately

• Perform other duties as assigned

• Healthcare experience

• Leadership experience

• Professional and welcoming demeanor

• Excellent communication skills

• Strong organizational skills

• Good work ethic

• Listening and problem-solving skills

• Scheduling and time management skills

• Genuine interest in the aging process and elderly care

• Strong commitment to providing quality services

• Decision-making, budgeting, and goal-setting abilities

• Open to change and learning

• Ability to empower staff and work as part of a team

• Compassionate and patient approach

• Ability to take direction and respond effectively to supervision

• One year experience using scheduling software

• One to three years of experience and/or training in healthcare, or equivalent education

• One to three years of managerial experience, preferably in healthcare

• Regular standing, walking, sitting, reaching, and use of hands

• Occasional climbing, stooping, kneeling, crouching, crawling, tasting, or smelling

• Ability to lift up to 50 pounds occasionally

• Indoor, climate-controlled work environment

• Possible exposure to outdoor weather, chemicals, moving mechanical parts, and electrical risks

• Continuous interaction with residents and family members under stress

• Position is considered safety-sensitive

• Competitive Pay and bonus opportunities

• Health, dental, vision, disability, and life insurance

• 401(k) with match

• Paid time off and flexible hours

• Employee assistance program and on-demand pay

• Career growth in a fast-growing company

We provide seniors with the exceptional care they deserve, in an extraordinary living environment. Our communities offer seniors the freedom to enjoy each day as they see fit, with the right level of care and support; helping them approach life with renewed confidence and purpose.

Since 2004, we’ve created a culture where our staff can innovate and grow — while our residents thrive and their families enjoy peace of mind.

The Minnesota Equal Pay for Equal Work Act requires employers in the state of Minnesota to disclose the following information. If the position applied to is not located in Minnesota, the following information may not apply. The base range represents the low and high end of the pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of our total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, we provide a variety of benefits to employees, including medical, dental, and vision insurance coverage, disability insurance, 401(k) with match, paid time off (PTO), Flexible hours for better work-life balance, Employee assistance program, on-demand pay.

We are committed to providing equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under federal, state, or local laws.