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Resident Services Associate Jobs in Ohio (NOW HIRING)

Life Care Services

Resident Care Associate

Beachwood, OH · On-site

$17 - $21/hr

Communicate to residents, families, Department Heads and the Director of Resident Services when needed. * Provide activities as planned and/or directed. * Respond to call lights and emergencies in a ...

Life Care Services

Resident Care Associate

Beachwood, OH · On-site

$17 - $21/hr

Communicate to residents, families, Department Heads and the Director of Resident Services when needed. * Provide activities as planned and/or directed. * Respond to call lights and emergencies in a ...

Life Care Services

Resident Care Associate

New Albany, OH · On-site

$14.50 - $17.25/hr

Communicate to residents, families, Department Heads and the Director of Resident Services when needed. Provide activities as planned and/or directed. Respond to call lights and emergencies in a ...

Life Care Services

Resident Care Associate

New Albany, OH · On-site

$14.50 - $17.25/hr

Communicate to residents, families, Department Heads and the Director of Resident Services when needed. Provide activities as planned and/or directed. Respond to call lights and emergencies in a ...

Asbury Village

Resident Care Associate

Beachwood, OH · On-site

$17 - $21/hr

Communicate to residents, families, Department Heads and the Director of Resident Services when needed. * Provide activities as planned and/or directed. * Respond to call lights and emergencies in a ...

The Avalon of New Albany

Resident Care Associate

New Albany, OH · On-site

$14.50 - $17.25/hr

... Resident Services when needed. • Provide activities as planned and/or directed. • Respond to call lights and emergencies in a timely manner. Here are a few of the qualifications we need you to ...

Life Care Companies, LLC

Resident Care Associate

New Albany, OH · On-site

$14.50 - $17.25/hr

... Resident Services when needed. • Provide activities as planned and/or directed. • Respond to call lights and emergencies in a timely manner. Here are a few of the qualifications we need you to ...

Heritage at Irene Woods

Resident Care Associate

New Albany, OH · On-site

$14.50 - $17.25/hr

Communicate to residents, families, Department Heads and the Director of Resident Services when needed. Provide activities as planned and/or directed. Respond to call lights and emergencies in a ...

Asbury Village

Resident Care Associate

New Albany, OH

$14.50 - $17.25/hr

Communicate to residents, families, Department Heads and the Director of Resident Services when needed. Provide activities as planned and/or directed. Respond to call lights and emergencies in a ...

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Resident Services Associate information

What are some common challenges resident services associates face when supporting residents, and how can they effectively handle them?

Resident Services Associates often encounter challenges such as managing multiple resident concerns simultaneously, addressing urgent maintenance requests, and balancing administrative duties with face-to-face service. Effective communication and strong organizational skills are essential for prioritizing tasks and ensuring residents feel heard and supported. Building rapport with residents and collaborating closely with property management and maintenance teams can help resolve issues efficiently and foster a positive living environment.

What are the key skills and qualifications needed to thrive as a resident services associate, and why are they important?

To thrive as a Resident Services Associate, you need strong customer service skills, organizational abilities, and experience in property management or hospitality, often supported by a high school diploma or equivalent. Familiarity with property management software, scheduling tools, and basic office systems is typically required. Exceptional communication, conflict resolution, and problem-solving abilities help you stand out in this role. These skills are essential for ensuring resident satisfaction, efficient operations, and the smooth handling of inquiries or issues within a residential community.

What is the difference between Resident Services Associate vs Leasing Consultant?

AspectResident Services AssociateLeasing Consultant
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales or customer service experience
Work EnvironmentOn-site at residential communities, assisting residentsOn-site at leasing offices, engaging with prospective tenants
Employer & Industry UsageProperty management companies, apartment complexesReal estate firms, property management companies
Common Search & ComparisonResident Services Associate vs Leasing Consultant

The Resident Services Associate primarily focuses on assisting current residents with their needs and maintaining community satisfaction, while the Leasing Consultant concentrates on marketing properties and securing new tenants. Both roles require customer service skills and are vital in property management but differ in their main responsibilities and interactions.

What is a resident services associate?

Resident Services Associates are professionals who support residents in apartment complexes, senior living communities, or other residential facilities. Their responsibilities often include responding to residents' needs, coordinating community events, handling administrative tasks, and ensuring a positive living environment. They serve as a key point of contact between residents and management, helping to address concerns and facilitate communication. This role requires excellent customer service, organizational skills, and a genuine interest in improving residents' quality of life.
What are the most commonly searched types of Resident Services jobs in Ohio? The most popular types of Resident Services jobs in Ohio are:
What are popular job titles related to Resident Services Associate jobs in Ohio? For Resident Services Associate jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Resident Services Associate jobs in Ohio look for? The top searched job categories for Resident Services Associate jobs in Ohio are:
What cities in Ohio are hiring for Resident Services Associate jobs? Cities in Ohio with the most Resident Services Associate job openings:
Resident Services Associate jobs near you

Resident Services Coordinator

Lifestylecommunities

New Albany, OH • On-site

$19.25 - $25/hr

Full-time

Medical, Retirement, PTO

Re-posted 3 days ago

Job description

Job Description:

  • Job Title: Resident Services Coordinator

  • Location: New Albany, OH

  • Team: Lifestyle Property Management

  • Team Member Description: Full Time

The Team You Will Join:

The Property Management team at LC is looking for a talented individual to elevate our resident and community experience in a values-based manner reflective of our purpose. As a member of the Lifestyle Communities' Home Team, you'll join a dynamic group of people committed to providing a personalized experience showcasing our vision grounded by our purpose to Build a Connection.

Who You Are:

As the Resident Services Coordinator, you will oversee the day-to-day front leasing desk and resident operations of LC New Albany. This will include but is not limited to working as a team with other assigned Home team members, maintenance, service partners and residents.

  • Provides potential residents with information about the community and model home choices and the resident living experience.

  • Brings sales-focused energy to the leasing environment to effectively assist all leasing associates after the close of the sale. You will be responsible for the prospect journey of application generation, payments, lease generation, scheduling MI orientations, and positively impacting the move in experience of our newest residents.

  • Takes prospective residents through the application and lease process, through move in.

  • Assists with new lease applications and related processes and coordinates the renewal lease process for current residents.

  • Follows up on resident questions and concerns and supports and assists all customer service efforts in the community.

  • Support the aesthetics of the community by maintaining tour path, pre-walking move-in ready homes, assisting with the upkeep of grounds and site cleanliness.

Essential Job Duties & Responsibilities:

  • Greet residents and guests in a professional and courteous manner and expedite all requests as required. Establish a rapport with the residents.

  • Answer and direct all incoming calls

  • Regular patrol of the grounds, halls, vacant units, and parking garage.

  • Daily inspection of all amenity common areas.

  • Verify service work orders; issue appropriate keys/personal escorts for access.

  • Assist execution of all new Move In's, resident/tenant services, and direct all activities as the central point of contact.

  • Perform services including but not limited to resident assistance, key assist, scanning packages, and package delivery upon request.

  • Participate with and help coordinate potential resident events.

  • When necessary, help with the training of co-workers.

  • Submit service requests in the property management system, necessary building damages or deficiencies found or reported to the Leasing Office.

What You'll Bring:

  • High School Diploma

  • Previous experience in hospitality, sales, customer service, or leasing operations is preferred.

  • Work requires strong attention to detail and accuracy.

  • Work requires knowledge or the ability to acquire knowledge of applicable software programs and backend administrative management.

  • Work requires the ability to multitask and meet deadlines.

  • Work requires proven excellent customer service skills, strong teamwork skills, strong interpersonal, communication, problem-solving skills.

  • Ability to learn fair housing regulations required.

  • Ability to work weekends, holidays as needed

  • Valid driver license

How We'll Take Care of You:

At LC, we pride ourselves on taking care of our team members. We offer a comprehensive benefits package with a variety of options to meet your unique needs.

Here are just some of the benefits we offer for being part of our team:

  • Full Suite of Health Benefits

  • Retirement Plan with Company Match

  • Competitive PTO policy

  • Generous parental and family leave

  • Strong Company Culture

  • Career Growth Opportunities

  • Community Engagement and Volunteerism

LPMLC123

Lifestyle Communities (LC) is an Equal Opportunity Employer.

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