Resident Relations Officer Jobs (NOW HIRING)

Saint Anselm College, a private, liberal arts college in the Benedictine tradition, is seeking a Resident Director. Reporting to an Area Coordinator and/or the Director of Residential Life and Education, the Resident Director is a live-in, 10-month professional staff position, with duties coordinated by the Director of Residential Life and Education. This person will be responsible for the overall operation of a residence hall/area of up to 300 undergraduate residents including supervision of 8-10 undergraduate resident assistants, Resident Hall Council, and front desk staff. Subscribing to the professional standards and philosophy of the student affairs division and representing the Office of the Dean of Students and the Department of Residential Life and Education, this person will serve as a behavior model, offering supervision to resident assistants, and assistance and direction to students of the assigned hall(s). Typical duties include: opening/closing halls; hall program management; facilities management; disciplinary interventions; counseling and referrals; staff training, selection, and supervision; and interpretation and enforcement of college rules, policies and procedures in conjunction with the college's judicial system. Serves in an on-call rotation of professional staff responding to emergency and crisis situations.

Essential Duties & Responsibilities:

Residential Operations & Building Management

• Managing the physical integrity of assigned area, responsive to address and resolve facility issues, such as needed repairs, maintenance, or renovations; identify and resolve recurrent student issues including but not limited to trash, security, damage/vandalism)
• Demonstrate active communication with supervisor and main office regarding building management.
• Assure accurate recordkeeping and responsiveness to expedite resolution of student/building issues
• Supervises in-hall assignments and room changes
• Conduct regular walk-throughs of area to forge positive relations with custodians, students, and do first-hand checks on building integrity and needed repairs
• Assist to manage/resolve student concerns, including but not limited to roommates, facilities/work orders, campus resource needs, etc.

Residential Education & Community Development

• Knowledgeable as to the requirements and application of the programming model and the educational philosophy and goals of the department
• Acts as liaison between the student affairs professional staff, the resident assistants, and resident students
• Supervises residence hall activities and programs and is responsible for the organization and co-leadership of the student development programming for the Residential First Year Experience program
• Assists in the management of the Honors Housing and Substance Free Housing programs
• Serve as a Conduct Hearing Officer for Community Standards and Student Conduct
• Attends major hall sponsored events
• Demonstrate a holistic and working knowledge of campus resources and effectively promote them through programming efforts, student interactions, and marketing

On Call Support

• Understand in practice the College's Emergency Management Plan, specifically related to this role, the RLE response and report structure
• Participation in the Professional Staff Member (PSM) on-call rotation

Projects and Committees

• Coordinate at least two departmental projects per semester. These projects include but are not limited to operational housing projects such as room assignments/selection, RA training/selection, and faculty-engaged cocurricular collaborations
• Serve as a Residential Life representative on at least one division of Student Development and Mission committee
• Other duties and responsibilities as assigned, based on the needs of the division of Student Development and Mission, the Office of Residential Life and Education, and the professional interests of the RD

Supervisory Responsibilities: The Resident Director will supervise 8-10 undergraduate Resident Assistants, Resident Hall Council, and front desk staff.

Minimum Qualifications:

• Bachelor's Degree
• Prior experience in a residence life position
• Demonstrates an understanding of and commitment to student development, safety, diversity and social justice
• Familiarity and respect of the traditions of a Catholic higher education.
• Excellent verbal and written communication, organization, and interpersonal skills
• Capable of working in a high-energy, high-traffic area
• Proficient with Microsoft Office applications, web design and management, and other database applications
• Ability to work days, with nightly on-call duty as scheduled in all types of weather conditions.
• Basic knowledge of counseling, conflict management, and crisis intervention strategies

Preferred Qualifications

• Master's Degree in student personnel or a related field is preferred.
• Higher-Level leadership experience in residence life
• Familiarity with facilities maintenance and custodial processes on a college campus
• Basic knowledge of Saint Anselm College policies and community standard expectations

Successful candidates will be able to assist the college to

further its strategic goals for institution-wide diversity and inclusiveness.