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Resident Experience Associate Jobs (NOW HIRING)

Bozzuto

Concierge / Leasing Associate

Minneapolis, MN · On-site

$17.75 - $23.75/hr

As the Resident Experience Associate, you're the first person prospects and residents meet when they come home. You take ownership and pride in creating stellar first impressions and building ongoing ...

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How much do resident experience associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for resident experience associate in the United States is $15.83, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.31 per hour, depending on experience, location, and employer.

What is a resident experience associate?

Resident Experience Associates are professionals who work in residential communities, such as apartment complexes or senior living facilities, to ensure a positive living experience for residents. Their primary responsibilities include addressing resident concerns, coordinating community events, managing communication between residents and property management, and providing excellent customer service. They play a key role in fostering a welcoming and supportive environment, helping to resolve issues promptly, and enhancing resident satisfaction. By serving as a point of contact, they contribute to building a strong sense of community and improving overall retention rates.

What are the key skills and qualifications needed to thrive as a resident experience associate?

To thrive as a Resident Experience Associate, you need strong customer service skills, attention to detail, and ideally a background in hospitality, property management, or a related field. Familiarity with property management software, CRM systems, and standard office tools is often required. Excellent interpersonal communication, problem-solving abilities, and a positive attitude help create memorable experiences for residents and resolve issues efficiently. These skills ensure high resident satisfaction, smooth daily operations, and contribute to the overall success and reputation of the property or community.

What is the difference between Resident Experience Associate vs Leasing Consultant?

AspectResident Experience AssociateLeasing Consultant
CredentialsCustomer service skills, basic sales knowledgeReal estate license or leasing certification often preferred
Work EnvironmentResident interactions, community events, customer serviceProperty tours, leasing negotiations, sales activities
Employer & Industry UsageProperty management companies, multifamily communitiesApartment communities, leasing offices
Search & Comparison IntentCustomer experience, resident relationsLeasing process, apartment rentals

The Resident Experience Associate focuses on enhancing resident satisfaction and community engagement, often handling customer service and community events. In contrast, a Leasing Consultant primarily manages property tours and lease negotiations to attract new residents. While both roles involve interaction with prospective and current residents, the Resident Experience Associate emphasizes resident retention and experience, whereas the Leasing Consultant concentrates on leasing and sales activities.

How does a resident experience associate typically collaborate with other departments to enhance resident satisfaction?

Resident Experience Associates work closely with teams such as property management, maintenance, and leasing to ensure residents' needs are promptly addressed. They often act as a liaison, communicating resident concerns or requests to the appropriate departments and following up to ensure timely resolution. This collaborative environment helps create a positive experience for residents and fosters a strong sense of community within the property. Regular meetings and shared digital platforms are commonly used to streamline communication and coordinate efforts.
What cities are hiring for Resident Experience Associate jobs? Cities with the most Resident Experience Associate job openings:
What are the most commonly searched types of Resident Experience jobs? The most popular types of Resident Experience jobs are:
What states have the most Resident Experience Associate jobs? States with the most job openings for Resident Experience Associate jobs include:
Resident Experience Associate jobs near you

Resident Life Experience Associate

Garden Spot Village

New Holland, PA

$16/hr

Part-time

Medical, Life, Retirement

Posted 11 days ago

Garden Spot Village rating

7.8

Company rating: 7.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Resident Life Experience Associate 

About Garden Spot Village

Garden Spot Village has evolved into a community that thrives on purpose, opportunity and living life to its fullest. While others in our market space talk about seniors and retirement, here we talk about people and opportunity. Our heritage, mission and core values play a fundamental role as they ground us in the present and shape our future.

Discover Garden Spot’s benefits and how you can experience Life with Purpose™

  • Health insurance
  • 401K program with company match
  • Tuition assistance
  • First-time homebuyer program
  • $16/hr

This position assists the Resident Life Experience Coordinator by supporting planned events and supporting opportunities for residents who live in skilled nursing households.  This position supports the resident life team and takes direction from the coordinators.

What You'll Do

  • Observes infection control procedures related to the Resident Life Experience team.
  • Assists, as needed, with conducting MDS interviews as well as GSC Life Experience form.
  •  Participates in resident care plan meetings, as needed.
  • Participates in nursing restorative and rehabilitative programs, as requested.
  • Plans and implements programs for individual, group and 1:1 events based on residents' choice and needs.  
  • Assists with trips and outings.
  • Enters documentation (groups and one-on-ones) in PointClickCare.
  • Supervises and directs volunteers involved in assisting with  programs.
  • Assist residents during mealtimes with eating, as requested (must take the “Helping Hands” class prior to assisting)
  • Accepts assigned duties in a cooperative manner.
  • Comes to work in clean neat attire and consistently presents an appropriate professional appearance.
  • Comes to work as scheduled and consistently demonstrate dependability and punctuality.
  • Consistently works cooperatively with residents, residents' representatives, facility staff, physicians, consultants and ancillary service providers.
  • Performs other duties and responsibilities as assigned.

What We're Looking For

  • Be dependable as well as trustworthy.
  • Possess patience and have a “heart” for helping aged adults maintain a “quality of life” 
  • Possess flexibility in work assignments and schedules.
  • Demonstrate effective communication skills (both oral and written).
  • Be adaptable – change directions quickly when the need arises.
  • Possess some creativity.
  • Have the ability to motivate others.
  • Able to work independently or with a team.
  • Possess some computer skills.
  • Enjoy working with older adults who have varying degrees of physical and/or memory impairment.

Additional Information

This position is part-time (16-20 hours/biweekely). Scheduled hours will be 4:00pm-8:00pm with every other weekend!

Equal Employment Opportunity

Garden Spot Communities is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, or veteran status.

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