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Resident Experience Associate Jobs in Boston, MA

North Hill

RESIDENT SERVICES SUPERVISOR

Needham, MA · On-site

$60K - $70K/yr

Associate's or Bachelor's degree preferred * Three to five years of experience in hospitality, resident services, executive administration, senior living, healthcare, or a related industry * Prior ...

North Hill

RESIDENT SERVICES SUPERVISOR

Needham, MA · On-site

$60K - $70K/yr

Associate's or Bachelor's degree preferred * Three to five years of experience in hospitality, resident services, executive administration, senior living, healthcare, or a related industry * Prior ...

Bryant Associates, Inc

RESIDENT ENGINEER

Boston, MA · On-site

As a Resident Engineer you will be a key member of the Bryant Construction Management Team in our ... experience * Associates or BS in Construction Management or Civil Engineering a plus COMPUTER ...

benchmark

Vice President - Resident Care

Waltham, MA

... associates across the Northeast. With $3 billion in assets under management and $700 million in ... Develops strategy to enhance resident experience and driving results. * Possesses knowledge around ...

Bozzuto

Leasing Consultant

Brighton, MA

$18 - $21.25/hr

As a Sales & Marketing Associate (Leasing Consultant), your primary responsibilities include ... Building brand loyalty by ensuring that the resident experience is consistently stellar

Bozzuto

Part-Time Leasing Consultant

Allston, MA

$18 - $21.25/hr

As a Part-Time Sales & Marketing Associate (Leasing Consultant), your primary responsibilities ... Building brand loyalty by ensuring that the resident experience is consistently stellar

Bozzuto

Leasing Consultant

Boston, MA

$18 - $21.25/hr

As a Sales & Marketing Associate (Leasing Consultant), your primary responsibilities include ... Building brand loyalty by ensuring that the resident experience is consistently stellar

Bozzuto

Leasing Consultant

Cambridge, MA

$18 - $21.25/hr

As a Sales & Marketing Associate (Leasing Consultant), your primary responsibilities include ... Building brand loyalty by ensuring that the resident experience is consistently stellar

Bozzuto

Leasing Consultant

Somerville, MA · On-site

$18 - $21.25/hr

As a Sales & Marketing Associate (Leasing Consultant), your primary responsibilities include ... Building brand loyalty by ensuring that the resident experience is consistently stellar

Bozzuto

Senior Leasing Consultant

Quincy, MA · On-site

As a Senior Sales & Marketing Associate (Senior Leasing Consultant), your primary responsibilities ... Building brand loyalty by ensuring that the resident experience is consistently stellar

sagelife

Resident Services Coordinator

Hudson, MA · On-site

$21 - $27.25/hr

... associate call-outs and ensure coverage, including covering shifts personally as needed. · In ... Bachelor's Degree preferred Experience : Minimum of three years' related experience in personal and ...

Sagelife

Resident Services Coordinator

Hudson, MA · On-site

$21 - $27.25/hr

... associate call-outs and ensure coverage, including covering shifts personally as needed. • In ... Bachelor's Degree preferred Experience : Minimum of three years' related experience in personal and ...

RAND

Associate AI Security Resident

Boston, MA · On-site

Required: * Technical experience in security engineering, software engineering, firmware ... Security Residents at associate I and associate II levels of experience. Minimum education ...

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All JobsResident Experience Associate JobsResident Experience Associate Jobs in Boston, MA

Resident Experience Associate information

See Boston, MA salary details

$12

$17

$22

How much do resident experience associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for resident experience associate in Boston, MA is $17.20, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $18.80 per hour, depending on experience, location, and employer.

What is a resident experience associate?

Resident Experience Associates are professionals who work in residential communities, such as apartment complexes or senior living facilities, to ensure a positive living experience for residents. Their primary responsibilities include addressing resident concerns, coordinating community events, managing communication between residents and property management, and providing excellent customer service. They play a key role in fostering a welcoming and supportive environment, helping to resolve issues promptly, and enhancing resident satisfaction. By serving as a point of contact, they contribute to building a strong sense of community and improving overall retention rates.

What are the key skills and qualifications needed to thrive as a resident experience associate?

To thrive as a Resident Experience Associate, you need strong customer service skills, attention to detail, and ideally a background in hospitality, property management, or a related field. Familiarity with property management software, CRM systems, and standard office tools is often required. Excellent interpersonal communication, problem-solving abilities, and a positive attitude help create memorable experiences for residents and resolve issues efficiently. These skills ensure high resident satisfaction, smooth daily operations, and contribute to the overall success and reputation of the property or community.

What is the difference between Resident Experience Associate vs Leasing Consultant?

AspectResident Experience AssociateLeasing Consultant
CredentialsCustomer service skills, basic sales knowledgeReal estate license or leasing certification often preferred
Work EnvironmentResident interactions, community events, customer serviceProperty tours, leasing negotiations, sales activities
Employer & Industry UsageProperty management companies, multifamily communitiesApartment communities, leasing offices
Search & Comparison IntentCustomer experience, resident relationsLeasing process, apartment rentals

The Resident Experience Associate focuses on enhancing resident satisfaction and community engagement, often handling customer service and community events. In contrast, a Leasing Consultant primarily manages property tours and lease negotiations to attract new residents. While both roles involve interaction with prospective and current residents, the Resident Experience Associate emphasizes resident retention and experience, whereas the Leasing Consultant concentrates on leasing and sales activities.

How does a resident experience associate typically collaborate with other departments to enhance resident satisfaction?

Resident Experience Associates work closely with teams such as property management, maintenance, and leasing to ensure residents' needs are promptly addressed. They often act as a liaison, communicating resident concerns or requests to the appropriate departments and following up to ensure timely resolution. This collaborative environment helps create a positive experience for residents and fosters a strong sense of community within the property. Regular meetings and shared digital platforms are commonly used to streamline communication and coordinate efforts.
Resident Experience Associate jobs near you

RESIDENT SERVICES SUPERVISOR

North Hill

Needham, MA • On-site

$60K - $70K/yr

Full-time

Medical, Dental, Retirement

Re-posted 9 days ago

Job description

RESIDENT SERVICES SUPERVISOR
Schedule: 8:00 AM–4:30 PM | Monday–Friday | Occasional weekend and holiday coverage

At North Hill, every interaction matters. We believe exceptional senior living begins with exceptional people. We're seeking a dynamic, service-driven Resident Services Supervisor who thrives in a fast-paced environment, enjoys building relationships, and is passionate about creating an outstanding resident experience. This is more than a traditional concierge role. As the Resident Services Supervisor, you'll be the central hub of our community—leading resident services, supporting daily operations, partnering closely with our Director of Operations, and helping ensure every resident, family member, and guest feels welcomed, supported, and valued. If you're an organized leader who enjoys balancing hospitality, operations, project coordination, and executive support, we'd love to meet you.

What You'll Do

Create an Exceptional Resident Experience

  • Serve as the first point of contact for residents, families, visitors, and prospective residents, delivering warm, personalized service every day
  • Resolve resident concerns and service requests with professionalism, empathy, and urgency
  • Support resident move-ins, community events, transportation coordination, and campus programs
  • Foster a welcoming environment that reflects North Hill's commitment to hospitality and service excellence

Partner with Operational Leadership

Working directly with the Director of Operations, you'll help keep our community running smoothly by:

  • Managing calendars, meetings, and executive scheduling
  • Preparing agendas, presentations, reports, dashboards, and meeting materials
  • Coordinating Resident Council meetings, Town Halls, committee meetings, and leadership sessions
  • Tracking action items, project milestones, and operational initiatives
  • Drafting communications and maintaining confidential records with discretion

Lead Guest Services Operations

You'll provide day-to-day leadership for our Guest Services and Concierge team by:

  • Supervising daily concierge operations and resident service delivery.
  • Coaching, mentoring, and training Guest Services team members.
  • Promoting accountability, teamwork, professionalism, and exceptional customer service.
  • Monitoring service standards and identifying opportunities for continuous improvement.

Support Community Operations

You'll also play an important role in the daily operations of our campus by:

  • Coordinating communication across departments.
  • Managing resident work orders and service requests through completion.
  • Maintaining campus calendars, notices, and resident communications.
  • Assisting with emergency response coordination, wellness checks, and Personal Emergency Response System (PERS) communications.
  • Supporting operational projects, strategic initiatives, and capital improvement efforts.

What You Bring

We're looking for someone who is:

  • A natural relationship builder with exceptional customer service skills
  • Highly organized with excellent attention to detail
  • Comfortable managing multiple priorities in a fast-paced environment
  • Professional, positive, and calm under pressure
  • Able to handle confidential information with integrity and discretion
  • An effective communicator who enjoys collaborating across departments
  • Self-motivated and able to work independently while supporting a team

Qualifications

  • Associate's or Bachelor's degree preferred
  • Three to five years of experience in hospitality, resident services, executive administration, senior living, healthcare, or a related industry
  • Prior supervisory or team leadership experience is strongly preferred
  • Strong computer skills, including Microsoft Office and other business software
  • Excellent written and verbal communication skills
  • Experience coordinating meetings, projects, or executive support is a plus

Why North Hill?

At North Hill, you'll join a collaborative team committed to making every day meaningful for our residents. We offer an environment where hospitality, compassion, innovation, and teamwork come together to create an exceptional place to live—and an exceptional place to work. If you're looking for a role where you can lead, serve, organize, and make a meaningful impact every day, we encourage you to apply. Join North Hill and help create extraordinary experiences for those who call our community home.
Satisfactory completion of a background investigation is required for this position.
North Hill Offers
Free meals
Free parking
Free on-site fitness center
State-of-the-art work environment
Employee referral program
Health amp; Dental Benefits
401(k) with company match
Career Development Training
Tuition Reimbursement
Pay Range: $60,000-$70,000/year
Individual compensation within this range is based on a candidate’s specific qualifications, including education, overall experience, relevant experience, and specific skills. We strive to ensure that compensation is competitive, fair, and reflects the value each candidate brings to the role.
North Hill is committed to providing equal opportunity for employment and advancement to all team members and potential team members. North Hill does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/ or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations.
North Hill embraces diversity and believes that our community is enriched when people from varied cultures, backgrounds and attitudes come together in shared interests. We welcome people of every race, religion, color, national origin, sexual orientation, gender expression, disability, political view and familial status. We thrive collectively in an environment of inclusivity that encourages a free exchange of ideas.

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