Residence Manager Jobs in Washington (NOW HIRING)

At Placemakr, exceptional resident experiences begin with clean, comfortable, and well-maintained homes. As the Housekeeping Manager, your mission is to lead the housekeeping operation by ensuring every residence consistently meets Placemakr's cleanliness standards while delivering efficient, cost-effective, and reliable service across your assigned portfolio. 

Around here, no two days look the same (which is exactly how we like it). You'll balance competing priorities, coordinate cleaning schedules across multiple communities, manage both internal and third-party housekeeping teams, and partner closely with operational leaders to ensure residences are prepared on time and to standard. Whether you're inspecting residences, coaching team members, managing vendor performance, or solving operational challenges, you'll create consistency through leadership, organization, and accountability. 

Reporting directly to the General Manager, you'll oversee the day-to-day housekeeping operation while partnering closely with Housing Coordinators, the Housing Program Manager, Resident Experience, Maintenance, and Property Leadership to support the Resident Ready process and deliver exceptional resident experiences. 

Success in this role requires exceptional leadership, organization, operational planning, and attention to detail. You'll foster a culture of accountability, quality, and continuous improvement while ensuring the housekeeping operation supports both resident satisfaction and financial performance. 

This position requires regular travel between assigned Placemakr-managed communities throughout the Washington metropolitan area. Housekeeping Managers should expect to spend the majority of their time actively supporting housekeeping operations, conducting inspections, coaching team members, collaborating with operational partners, and ensuring consistent execution of Placemakr's cleanliness standards across multiple communities. 

This position requires open availability for flexible scheduling, including mornings, evenings, weekends and holidays, on a rotational basis and as the needs of the business call for it.

• Four or more years of housekeeping, hospitality, multifamily housing, facilities, or residential cleaning experience.  

• Two or more years of leadership experience managing housekeeping or operational teams.  

• Experience managing both third-party service providers.  

• A valid, unrevoked driver's license for the ability to drive to and from Placemakr properties daily as needed. Company vehicle will be provided throughout the working day. 

• Strong organizational and logistical planning skills with the ability to coordinate cleaning operations across multiple locations.  

• Demonstrated experience maintaining high-quality standards through inspections, coaching, and accountability.  

• Experience managing inventories, operational supplies, labor productivity, and departmental expenses.  

• Strong communication and relationship-building skills with the ability to collaborate across multiple operational departments.  

• Excellent problem-solving skills and the ability to adapt quickly to changing operational priorities.  

• High degree of professionalism, integrity, accountability, and discretion when handling sensitive resident, client, partner, and company information.  

• Comfortable learning and utilizing multiple technology platforms and operational systems.  

• You embody our Property Team Mission of Customer, Consistency, and Community (Norms).  

• You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right. 

• Housekeeping Managers will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Housekeeping Managers and an exceptional resident experience.