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Residence Life Desk Assistant Jobs (NOW HIRING)

Chatham

Residence Life Office Assistant

Pittsburgh, PA · On-site

$9/hr

The Residence Life Office Assistant, under the direction of the Assistant Director of Housing Operations, will assist with managing the front desk in the Office of Residence Life and are responsible ...

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Residence Life Desk Assistant information

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How much do residence life desk assistant jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for residence life desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is a residence life desk assistant?

Residence Life Desk Assistants are student employees who work at the front desks of residence halls or student housing facilities. They provide customer service by assisting residents and visitors, answering questions, handling mail and packages, monitoring building security, and responding to emergencies or issues. Desk Assistants help foster a safe and welcoming environment for everyone living in the residence halls and often serve as a resource for campus information and services.

What are the typical responsibilities and challenges faced by a residence life desk assistant during busy periods such as move-in or finals week?

During high-traffic times like move-in or finals week, Residence Life Desk Assistants are responsible for managing increased student inquiries, distributing keys, handling packages, and addressing urgent resident concerns. These periods can be fast-paced and require strong multitasking and communication skills to support both residents and staff effectively. Desk Assistants are often the first point of contact for students and visitors, so maintaining a calm and helpful demeanor is crucial for ensuring a positive experience. Additionally, collaborating with Residence Life staff and security teams is essential to manage the increased workload and maintain a safe, welcoming environment.

What are the key skills and qualifications needed to thrive as a residence life desk assistant, and why are they important?

To thrive as a Residence Life Desk Assistant, you need strong organizational skills, attention to detail, and the ability to manage administrative tasks, typically supported by a high school diploma or equivalent. Familiarity with student management systems, email platforms, and office equipment is commonly required. Excellent interpersonal skills, professionalism, and problem-solving abilities help you provide effective customer service to residents and guests. These skills are important for maintaining a welcoming, efficient, and secure residential environment.

What is the difference between Residence Life Desk Assistant vs Resident Advisor?

AspectResidence Life Desk AssistantResident Advisor
Required CredentialsHigh school diploma or equivalent; some positions may prefer college courseworkTypically college students; some roles require training or certifications
Work EnvironmentFront desk, administrative area within residence hallsResident rooms, common areas, and event spaces within residence halls
Employer & Industry UsageUniversities, colleges, housing departmentsUniversities, colleges, student housing programs

The main difference is that Residence Life Desk Assistants primarily handle administrative tasks at the front desk, while Resident Advisors are responsible for peer support, community building, and enforcing residence hall policies. Both roles are vital in student housing but focus on different aspects of residence life.

What cities are hiring for Residence Life Desk Assistant jobs?

Cities with the most Residence Life Desk Assistant job openings:

What states have the most Residence Life Desk Assistant jobs?

States with the most job openings for Residence Life Desk Assistant jobs include:

What are popular job titles related to Residence Life Desk Assistant jobs?

For Residence Life Desk Assistant jobs, the most frequently searched job titles are:

Residence Life Desk Assistant jobs near you

Assistant Director of Housing and Residence Life (Multiple Positions Available)

Campus, IL • On-site

Commonwealth University
See more jobs at Commonwealth Universityexternal

$54K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Posting Details
Posting Number S389 Classification Title SUA2 Working Title Assistant Director of Housing and Residence Life (Multiple Positions Available) Department Residence Life (LH/MA) Home Campus City Bloomsburg, Lock Haven, or Mansfield State Pennsylvania Zip Code n/a Bargaining Unit SCUPA Work Location Home Campus Position Type Staff Temporary/ Permanent Full-time/ Part-time Full-Time If Part-time, specify percentage (Examples: 0.75; 0.50; 0.25) Benefits
The Pennsylvania State System of Higher Education provides a comprehensive package of employer benefits to eligible employees and their enrolled dependent(s), which include*:
  • Medical and prescription drug benefits.
  • Generous retirement plans, two options:
    • Alternative Retirement Plan (ARP)
    • State Employees' Retirement System (SERS)
  • Tuition benefits for employees and dependents.
  • Paid time off.
  • Employer-paid dental and vision benefits.
  • Employer-paid life insurance.
  • Voluntary insurances and additional retirement programs.
*Specific benefits may vary based upon university, employee group and/or collective bargaining unit. Visit: http://www.passhe.edu/inside/HR/syshr/healthcare/Pages/Summary-of-Benefits.aspx for additional information regarding benefits.

To be eligible for most benefits, you must be a permanent, full-time employee (including temporary, full-time faculty with at least an academic year contract) or a permanent, part-time employee (including temporary, part-time faculty with at least an academic year contract) who is scheduled to work every pay period for at least 50% of full-time hours.
Start Time 0800 End Time 1630 Hours Per Week 37.5 hours per week Days Worked (Check all that apply) Mon, Tues, Wed, Thurs, Fri Salary $54,983.00/annual in accordance with the SCUPA CBA Anticipated Start Date
n/a
Anticipated End Date
n/a
Position Summary Information
Position Purpose

Currently accepting applications for vacancies at Lock Haven and Mansfield.
The Office of Housing and Residence Life is an integral part of the educational mission and retention of students at Commonwealth University. Housing 5,800 students-2,400 in traditional residence halls, 2,200 in suite-style housing, and 1,200 in apartment complexes-it establishes learning-based residential communities that seek to enrich human integration through prescribed programs and one-on-one interactions. These intentional efforts build a base of shared interests, personal growth, and academically - supportive experiences, with an ultimate goal of unifying purpose, and mutual respect.
The residential experience at Commonwealth University, is defined by an environment that strongly encourages involvement, supports and enhances decision-making, refines conflict resolution abilities, and promotes the understanding of varying perspectives; while fostering a sense of identity, self-esteem, confidence and civic responsibility. The residential experience, by design, is a place where students learn that individual perspectives and opinions are valued, and students exert a high degree of influence over their environment. Residential students develop a social network of support from peers and staff that foster a strong sense of belonging and create a true home away from home.
The responsibilities of the Assistant Director of Housing and Residence Life plays a critical role in the increasingly important retention efforts for our most vulnerable and at-risk students.
This position is responsible for enacting the strategic and educational initiatives set forth by the Office of Housing and Residence Life. The incumbent is responsible for administering a comprehensive residential program in 1 - 3 residence halls or 1 - 3 apartment complexes. Their responsibilities include supervision, student development, risk and issue management, educational and student learning efforts, and administrative, managerial and planning functions that work to support the mission and goals of the department and the University.
Due to the nature of the position, evening and weekend hours are required and the incumbent must live on campus in a University-owned apartment for the duration of their employment.
This position is considered an essential personnel position with no remote (work-from-home) opportunity.
Description of Duties
Supervision, student development, issue management:
  • Responsible for the overall supervision and leadership of a paraprofessional staff which may include: 1-2 Graduate Hall Directors, 8 -24 Resident Assistants, 1 - 2 Core Resident Assistants, 10 - 14 Desk Assistants and/or 1 - 2 mail delivery staff.
  • Conduct weekly GHD or RA staff meetings for information distribution, input, support, accountability, training and problem resolution.
  • Conduct weekly staff development activities.
  • Responsible for the management of staff conflicts, issues and concerns.
  • Participate in paraprofessional staff recruitment, selection, and training.
  • Assist in the continuous feedback and evaluation of paraprofessional staff regarding job performance.
  • Maintain a high level of contact with residents through visibility and availability.
  • Serve as a resource for accurate information about University life.
  • Provide advisement, support and appropriate referral for students with academic, career, or personal concerns, understanding that these efforts are focused on student retention.
  • Ensure through intentional monitoring and oversight, that the staff facilitates dialogue between roommates and assists with difficult roommate conflicts; performing mediation where appropriate.
  • Communicate with parents and supporters to discuss concerns and issues, while ensuring compliance with FERPA guidelines.
  • Provide crisis intervention support and follow-up for residents and staff.
  • Serve as an on-call administrator for the campus on-call system when scheduled.
  • Mitigate risk while responding to student crises and emergencies.
  • Educate residents about community standards, policies, rights and responsibilities, and implement procedures to promote student accountability.

Educational and Student Learning Efforts
  • Promote and support programming in the residential communities in order to provide a holistic range of community development and social engagement opportunities for residents.
  • Facilitate and support Resident Assistant Intentional Conversations; fostering a peer one-to-one relationship focused on promoting overall wellness, academic success, connection to others, and personal interests or concerns. Following-up with issues/concerns to support students and refer to appropriate resources.
  • Serve as a resource for staff and students in planning, implementing, and evaluating engagement programs and Intentional Conversations.
  • Actively seek academic partners with faculty, Academic Support Services and University Retention Specialists in an effort to develop High Impact opportunities, mentorship opportunities, and better integration of the overall student experience.
  • Provide support for all learning communities within the area.
  • Support campus leadership events and initiatives
  • Design and use existing assessment projects as evaluation mechanisms to monitor and measure Student Learning Outcomes (SLOs).

Administrative/ Managerial/ Planning Functions
  • Each Assistant Director of Housing and Residence Life will lead one or more major functional area. They will guide the department through essential work that enables the Office of Housing and Residence Life to live out its mission and fulfill its goals. Functional areas can include (but are not limited to):
    • Staff training
    • Resident Assistant/Core Resident Assistant selection
    • Graduate Hall Director selection
    • Desk Assistant Selection
    • Departmental assessment
    • Job performance evaluations
    • Resource room coordination
    • Staff development
    • Operational calendar
    • On-Call Scheduling
    • Exit Interviews
  • Perform a variety of residential administrative duties, related to the mitigation of student risk, university communication, retention efforts, increasing student occupancy and the overall well-being of students residing on campus.
  • Monitor the physical condition of the halls/apartments, working collaboratively with Facilities Services.
  • Assist in the planning, implementation, and evaluation of policy.
  • Serve on departmental and divisional committees. (Student Success, assessment, health and wellness, shuttle bus, search and screen committees, disability services, CARE team, Middle States, etc.)
  • Provide information and important feedback concerning the residential environment and student issues to key student support offices.
  • Develop and maintain cooperative working relationships with staff from the University Counseling Center, Health and Wellness, University Police, Student Engagement, Campus Dining, Athletics, Academic Support Services, Admissions, etc.
  • Participate in and support Housing and Residence Life research and overall assessment efforts.

Office of Student Conduct
  • Conduct informal judicial hearings for the Office of Student Conduct.
  • Serve as a higher-level administrator and case manager of the Student Code of Conduct in accordance with State/Federal guidelines/requirements (Clery, FERPA, Board of Governor's Policy, etc.). This requires management and understanding of policy, procedure, database systems, formal documentation, and related laws and regulations.

Other Duties
  • Perform related duties as assigned or required to fulfill University or departmental goals and objectives.
Decision Making
  • Decision making will range from routine to crisis.
  • As a member of the campus on-call rotation, the Assistant Director of Housing and Residence Life serves as a primary resource and decision-maker when campus services are unavailable.
  • Follow protocol and procedures as it relates to the Student Code of Conduct and standard operating procedures developed by the Office of Housing and Residence Life.
  • Provide support and appropriate referrals when necessary.
  • Make decisions on the resolution of informal cases and recommendations from formal hearings to the Office of Student Conduct. Decisions and recommendations may affect student housing and other university status, including suspension and expulsion. There are legal, liability, and risk management issues related to investigations, hearings, and decision-making/recommendations made.
Fiscal Responsibility
  • Responsible for the overall management of a programming budget of $4,000 - $8,000 and functional area budgets ranging from $5,000-$30,000 depending on functional area.
  • Perform a variety of duties as related to budgets including monthly reconciliations of University purchasing card/credit cards and travel cards
Supervisory Responsibility
  • Supervise paraprofessional staff and, in some cases, meet with appropriate faculty members and complete required evaluations that correspond to coursework.
  • Conduct weekly meetings with the paraprofessional staff to discuss student issues and problems, undergraduate Resident Assistant team, programming, conduct issues, maintenance concerns, and departmental initiatives.
  • Responsible for following-up with student issues and problems, parent communication as it relates to these issues, and assisting the paraprofessional staff with creating resolutions.
  • Supervise and develop individual relationships with 8 - 24 undergraduate Resident Assistants and develop a working team to support students.
  • Supervise 1-2 mail staff, assure appropriate mail and package dissemination and complete time-keeping records.
  • Document inappropriate staff behaviors, develop strategies for success, conduct employment reviews and terminate staff when necessary.
Minimum Requirements Profile
  • Bachelor's Degree required.
  • Three (3) - five (5) years of related experience in student affairs, higher education, or a social work/counseling setting that is relevant to the duties and responsibilities of this position.
  • Demonstrated ability to work with diverse populations.
Preferred Qualifications
  • Master's degree in Higher Education Administration, College Student Personnel, Student Affairs or related degree preferred.
  • Two years of professional live-in Residence Life experience
  • Experience in developing and implementing programmatic initiatives.
  • Experience with crisis management, conflict resolution, and mediation
  • Demonstrated organizational skills and problem-solving abilit...

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