Residence Life Desk Assistant Jobs (NOW HIRING)

The Residence Life Coordinator (RLC) is a professional member of the Office of Residence Life and is responsible for the overall administration of their assigned residential areas, student staff, and community development. The RLC will also be assigned to a functional area and departmental responsibilities to enhance student engagement and fulfill the mission of the Division of Student Affairs and Student Success. 

This position is a full-time 12-month position with a live-on requirement that includes a partially furnished apartment and a meal plan with the expectation of using University Dining options to promote community development for staff and students and, when necessary, assist with policy enforcement.

REQUIREMENTS/MINIMUM QUALIFICATIONS:

Required:

• Experience working with undergraduate and graduate students.
• Supervisory experience or previous experience working in university settings.
• Skilled in excellent professional interpersonal, verbal, and written communication skills, including the ability to work effectively with all individuals.

Preferred:

• Previous experience living or working in residence life or student leadership roles (1–3 years).
• Organizing multistep or long-term projects (e.g., Student Staff Training, Student Staff Recruitment) 

Education:

• Bachelor’s degree from an accredited institution required.
• Master’s degree in Higher Education Administration, Student Affairs, Counseling, Education, or related field is preferred.

SUPERVISORY RESPONSIBILITIES:

Supervision of undergraduate or graduate paraprofessional student staff, such as Resident Assistants, Apartment Community Assistants, Graduate Assistants, desk workers, and other assigned staff.

ESSENTIAL FUNCTIONS:

Supervision:

• Provide direct supervision to Resident Assistants (RAs) or Apartment Community Assistants (ACAs) and/or Graduate Assistants.
• Participate in the recruitment, selection, training, development, and evaluation of undergraduate and graduate student staff.
• Maintain weekly staff meetings and recurring biweekly individual meetings for ongoing development.
• Set clear performance expectations and hold staff accountable to departmental and university processes, procedures, and policies.
• Provide indirect supervision to additional student staff members or desk assistants working in assigned communities.
• Promote a positive team environment by identifying, addressing, and resolving problems within the team.

Community Development:

• Facilitate the implementation of the Residence Life Engagement Model within assigned areas to develop a sense of belonging within the residential communities.
• Oversee Living Learning Communities (LLCs) within assigned areas, and partner with faculty liaisons to promote student learning and development.
• Maintain a consistent level of visibility and interact with students on a regular basis.
• Support students by addressing their needs and concerns to overcome challenges and achieve success.
• Connect students with campus resources to promote personal, academic, and social growth.
• Collaborate with campus partners on initiatives to create safety nets for students' well-being. 

Building Management and Administration:

• Maintain accurate administrative records: building occupancy, key inventories, student conduct management, budget accounts, and other housing-related processes.
• Oversee desk operations and staff scheduling.
• Monitor, maintain, and approve payroll for assigned staff members.
• Collaborate with University Facilities, Housekeeping, or Apartment Management to ensure communities are well-maintained.
• Assist in move-in, break housing, and move-out processes each semester.
• Utilize departmental databases and online systems for management of day-to-day operations, including but not limited to Housing.Cloud, Maxient, Success Slate, Google Drive Workspaces, etc.

Student Conduct and Crisis Management:

• Share, communicate, and enforce all residence hall, apartment, and student conduct policies.
• Serve as a hearing officer and adjudicator of assigned university conduct cases.
• Serve in an on-call rotation with other Professional Staff as the primary contact person to assist in emergency or crisis situations.
• On-call responsibilities are for the entire residential campus. (Includes university break periods and holidays)
• Serve on Title IX or University Conduct Boards as needed.

Departmental Responsibilities:

• Lead and oversee a functional area initiative related to Student Staff Training, Living Learning Communities, Student Staff Employment, Residence Life Engagement Model, or other identified area.
• Assist other professional staff members with their functional areas as requested.
• Assist with departmental and divisional programmatic initiatives, which may require collaboration with other campus offices.
• Fulfill summer responsibilities that may include working with Conferences and Event Services, Admissions, Orientation, Summer School, Student Staff Training, special projects, etc.
• Participate in assessment and retention efforts by contributing feedback, supporting data collection, and collaborating on strategies to enhance student success and persistence.
• Participate in weekly meetings with the Residence Life Professional Staff Team. 
• Opportunities to serve on additional University Committees as a Residence Life representative.

Additional Responsibilities:

• Follow the guidance and direction of supervisor(s).
• Demonstrate respectful, ethical, and responsible behavior.
• Abide by the University’s policies, procedures, and rules.
• Perform employee responsibilities as detailed in employee handbooks and policies.
• Demonstrate regular and predictable attendance and punctuality.
• Other duties, including special projects, as required or assigned.

Thank you for your interest in the University of Indianapolis! The University is a private, liberal arts university located on 65 acres just minutes from downtown Indianapolis. With more than 700 faculty and staff, it is a place where you can become part of a close-knit campus community that emphasizes the importance of community partnerships in the future growth of the University.   
UIndy’s mission is to prepare its graduates for effective, responsible, and articulate membership in the complex societies in which they live and serve and for excellence and leadership in their personal and professional lives. The motto of "Education for Service" provides the foundation for our work to better our communities, both near and far.   
As University employees, we know the work we do is important to our students and our communities. To accomplish our mission, we welcome talented, civic-minded, and diverse individuals from all career levels to help maintain our high standards of excellence and quality. If you want to join our dynamic environment and experience hard work, creativity, and teamwork, we welcome your application!
The University of Indianapolis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, national origin, disability, citizenship status, military status, marital status, sexual orientation, gender identity, or gender expression. The University of Indianapolis does not discriminate on the basis of sex in its educational programs and activities, including employment and admission as required by Title IX. 

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Tuition Discount
• Retirement Savings Plan - 403B
• Paid Vacation and Sick Time Accruals
• Paid Holiday time and additional University days off
• Employee Discounts & Services
• Free Parking
• Onsite Health & Wellness Center

For more information about the benefits of being a staff member at UIndy, visit our Benefits site.