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Residence Inn Jobs in Novi, MI (NOW HIRING)

Residence Inn Livonia

Front Desk Agent

Livonia, MI · On-site

$13.25 - $16.75/hr

... Residence Inn Livonia 17250 Fox DrLivonia, MI 48152 Overview The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout ...

Residence Inn Livonia

Part Time Front Desk Agent

Livonia, MI · On-site

$13.25 - $16.75/hr

... Residence Inn Livonia 17250 Fox DrLivonia, MI 48152 Overview The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout ...

Residence Inn Livonia

Front Desk Agent

Livonia, MI · On-site

$12.50 - $16/hr

... Residence Inn Livonia 17250 Fox Dr Livonia, MI 48152 Overview The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout ...

Residence Inn Livonia

Front Desk Agent

Livonia, MI · On-site

$12.50 - $16/hr

... Residence Inn Livonia 17250 Fox DrLivonia, MI 48152Overview The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout ...

Residence Inn Livonia

Part Time Front Desk Agent

Livonia, MI

$12.50 - $16/hr

... Residence Inn Livonia 17250 Fox DrLivonia, MI 48152Overview The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout ...

Residence Inn Livonia

Front Desk Agent

Livonia, MI

$12.50 - $16/hr

... Residence Inn Livonia 17250 Fox DrLivonia, MI 48152Overview The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout ...

Residence Inn Livonia

Front Desk Agent

Livonia, MI · On-site

$12.50 - $16/hr

... Residence Inn Livonia 17250 Fox Dr Livonia, MI 48152 Overview The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout ...

Residence Inn Livonia

Part Time Front Desk Agent

Livonia, MI · On-site

$12.50 - $16/hr

... Residence Inn Livonia 17250 Fox DrLivonia, MI 48152Overview The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout ...

Residence Inn Livonia

Engineer Supervisor

Livonia, MI · On-site

$102K - $103K/yr

... Residence Inn Livonia 17250 Fox DrLivonia, MI 48152Overview The Engineering Supervisor is responsible for the day-to-day operations of the Engineering Department. In the absence of the Director and ...

Residence Inn Livonia

Engineer Supervisor

Livonia, MI · On-site

... Residence Inn Livonia 17250 Fox Dr Livonia, MI 48152 Overview The Engineering Supervisor is responsible for the day-to-day operations of the Engineering Department. In the absence of the Director and ...

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Residence Inn information

See Novi, MI salary details

$9

$21

$28

How much do residence inn jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for residence inn in Novi, MI is $21.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $26.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Residence Inn front desk associate?

To thrive as a Residence Inn Front Desk Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (such as Opera or Marriott’s internal booking software), payment processing systems, and basic office technology is important. Excellent communication, problem-solving abilities, and a friendly, professional demeanor are standout soft skills for this role. These qualifications ensure exceptional guest experiences, efficient operations, and uphold the brand’s reputation for hospitality.

What are some common challenges faced by front desk associates at Residence Inn, and how can they be effectively managed?

Front desk associates at Residence Inn often encounter challenges such as managing high guest volumes during peak check-in/check-out times, addressing guest concerns promptly, and coordinating with housekeeping and maintenance teams to ensure room readiness. Effective communication, strong multitasking abilities, and a calm, solution-oriented approach are essential for overcoming these challenges. Additionally, leveraging property management systems and following established protocols can help associates streamline operations and provide excellent guest service.

What is the difference between Residence Inn vs Front Desk Agent?

AspectResidence InnFront Desk Agent
Primary RoleHospitality service provider managing guest stays at extended-stay hotelsFrontline staff handling guest check-ins, check-outs, and inquiries
Required CredentialsHigh school diploma; hospitality or customer service experience preferredHigh school diploma; customer service skills
Work EnvironmentHotel property, often in hospitality industryHotel lobby or reception area
Employer & IndustryHospitality industry, hotel chains like Residence InnHotels, resorts, hospitality sector

Residence Inn staff oversee overall guest experience and property operations, while Front Desk Agents focus on guest check-in, check-out, and inquiries. Both roles are essential in hospitality, with Residence Inn representing the hotel brand and Front Desk Agents serving as the frontline customer service providers.

What is a Residence Inn?

Residence Inn is a brand of extended-stay hotels owned by Marriott International. These hotels are designed for travelers who need accommodations for longer periods, such as business professionals, families relocating, or vacationers. Residence Inn offers spacious suites with full kitchens, living areas, and amenities like complimentary breakfast, free Wi-Fi, and evening social events. Guests often appreciate the home-like atmosphere and the convenience of hotel services during longer stays.
What job categories do people searching Residence Inn jobs in Novi, MI look for? The top searched job categories for Residence Inn jobs in Novi, MI are:
What cities near Novi, MI are hiring for Residence Inn jobs? Cities near Novi, MI with the most Residence Inn job openings:
Residence Inn jobs near you
Infographic showing various Residence Inn job openings in Novi, MI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,917 per year, or $21.6 per hour.

Residence Inn Detroit Pontiac Auburn Hills - Front Desk Agent

Aimbridge Hospitality

Pontiac, MI • On-site

$14.25 - $18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Aimbridge Hospitality rating

5.9

Company rating: 5.9 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

64th of 108 rated hotels

Job description

Join Our Team as a Front Desk Agent!
The Front Desk Agent is the ultimate guest experience guru-mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
KEY SKILLS/RESPONSIBILITIES
  • Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it's a quick question or a big request, you're all about making their stay unforgettable.
  • Communication Champ: You know how to get the message across-clearly, confidently, and with a smile. Whether it's chatting with guests or coordinating with the team, you keep things flowing smoothly.
  • Quick-Thinking Problem Solver: When challenges pop up, you're already on it. You think fast, act smart, and turn potential hiccups into happy endings.
  • Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.
EDUCATION & EXPERIENCE
  • High school diploma or equivalent; experience in a hotel or related field preferred.
  • Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

PROPERTY INFORMATION:
The newly renovated Residence Inn Detroit Auburn Hills is a premier Auburn Hills Hotel, located off I-75 near Fiat Chrysler Automobiles, HPE, Volkswagen, General Motors and Delphi. We are a top choice among Auburn Hills, Troy, Birmingham and Bloomfield Hills hotels. Start every morning with complimentary hot breakfast and stay connected with free high speed WI-FI . Experience the Residence Inn Mix™ on Mon-Wed evenings in our redesigned lobby space featuring a modern living room style lounge with outdoor fire pit. Guests can work and relax in oversized suites with fully equipped kitchens and luxurious Marriott bedding. Business travelers and families enjoy staying active with our fitness center, Indoor pool, and Outdoor SportCourt. Popular destinations such as The Somerset Collection, Detroit Zoo, Palace of Auburn Hills, DTE Energy Music Theater, Ultimate Soccer Arenas, Oakland University, Cranbrook, M1 Concourse and Great Lakes Crossing are just minutes away.
Application deadline for Colorado positions:

What Aimbridge Hospitality employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Aimbridge Hospitality logo

About Aimbridge Hospitality

Sourced by ZipRecruiter

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

2003

Social media

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