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Residence Inn Jobs in Ohio (NOW HIRING)

Highgate Hotels

Night Auditor

Mentor, OH · On-site

$13.50 - $18/hr

Residence Inn Cleveland, Mentor, OH Use your attention to detail and desire for routine to create memorable guest experiences! As a Night Auditor, you will work overnight hours to supervise the hotel ...

Tharaldson Hospitality

Front Desk Agent

Columbus, OH · On-site

$13.25 - $16.75/hr

Guest Service Agent/Front Desk Agent Polaris Columbus Residence Inn by Marriott Second Shift Hours Available Do you have a genuine warmth and helpful nature? Do you understand the importance of a ...

Highgate Hotels

Night Auditor

Independence, OH · On-site

$14.75 - $19.50/hr

Residence Inn Cleveland Independence, OH Use your attention to detail and desire for routine to create memorable guest experiences! As a Night Auditor, you will work overnight (graveyard) hours to ...

Highgate Hotels

Laundry Attendant

Independence, OH

$13.25 - $16.25/hr

Residence Inn Cleveland Independence, OH Some of our guests love being on the road but many travelers miss the comforts of home. The goal of our Housekeeping team is to make our hotel feel like just ...

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All JobsResidence Inn JobsResidence Inn Jobs in Ohio

Residence Inn information

See Ohio salary details

$9

$21

$29

How much do residence inn jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for residence inn in Ohio is $21.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $26.73 per hour, depending on experience, location, and employer.

What is a Residence Inn?

Residence Inn is a brand of extended-stay hotels owned by Marriott International. These hotels are designed for travelers who need accommodations for longer periods, such as business professionals, families relocating, or vacationers. Residence Inn offers spacious suites with full kitchens, living areas, and amenities like complimentary breakfast, free Wi-Fi, and evening social events. Guests often appreciate the home-like atmosphere and the convenience of hotel services during longer stays.

What are the key skills and qualifications needed to thrive as a Residence Inn front desk associate?

To thrive as a Residence Inn Front Desk Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (such as Opera or Marriott’s internal booking software), payment processing systems, and basic office technology is important. Excellent communication, problem-solving abilities, and a friendly, professional demeanor are standout soft skills for this role. These qualifications ensure exceptional guest experiences, efficient operations, and uphold the brand’s reputation for hospitality.

What are some common challenges faced by front desk associates at Residence Inn, and how can they be effectively managed?

Front desk associates at Residence Inn often encounter challenges such as managing high guest volumes during peak check-in/check-out times, addressing guest concerns promptly, and coordinating with housekeeping and maintenance teams to ensure room readiness. Effective communication, strong multitasking abilities, and a calm, solution-oriented approach are essential for overcoming these challenges. Additionally, leveraging property management systems and following established protocols can help associates streamline operations and provide excellent guest service.

What is the difference between Residence Inn vs Front Desk Agent?

AspectResidence InnFront Desk Agent
Primary RoleHospitality service provider managing guest stays at extended-stay hotelsFrontline staff handling guest check-ins, check-outs, and inquiries
Required CredentialsHigh school diploma; hospitality or customer service experience preferredHigh school diploma; customer service skills
Work EnvironmentHotel property, often in hospitality industryHotel lobby or reception area
Employer & IndustryHospitality industry, hotel chains like Residence InnHotels, resorts, hospitality sector

Residence Inn staff oversee overall guest experience and property operations, while Front Desk Agents focus on guest check-in, check-out, and inquiries. Both roles are essential in hospitality, with Residence Inn representing the hotel brand and Front Desk Agents serving as the frontline customer service providers.

What are popular job titles related to Residence Inn jobs in Ohio?

For Residence Inn jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Residence Inn jobs in Ohio look for?

The top searched job categories for Residence Inn jobs in Ohio are:

What cities in Ohio are hiring for Residence Inn jobs?

Cities in Ohio with the most Residence Inn job openings:

Residence Inn jobs near you
Infographic showing various Residence Inn job openings in Ohio as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,515 per year, or $21.9 per hour.

Front Desk Agent

Polaris Columbus Residence Inn by Marriott

Columbus, OH • On-site

$15.50 - $17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Guest Service Agent/Front Desk Agent

Polaris Columbus Residence Inn by Marriott

Second Shift Hours Available


Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent!

What We Offer:

  • Career advancement opportunities
  • Employee discounts
  • Competitive pay
  • Daily Pay
  • Flexible work schedule
  • Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
  • Paid vacation

SUMMARY

Accommodates guests of the hotel by performing the following duties

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS

• Greets, registers, and assigns rooms to guests

• Handles confidential information, including guest records, with a high degree of integrity

• Promptly and effectively deals with guest requests and complaints

• Answers and routes calls as appropriate; takes guest messages with accuracy

• Responsible for cash drawer contents and transactions during shift

• Maintains accurate records including cash flows, registration card, reservation cards, and property walks

• Assists with sales and marketing efforts as directed by the General Manager

• Offers and properly handles requests for wake-up calls

• Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean

• Ensures common area/lobby is clean

• Performs laundry functions as directed

• All other duties as assigned


What we are looking for:

  • 0 – 1+ year of customer service experience
  • Passionate about hospitality and creating an exceptional guest experience.
  • Ability to handle confidential information, including guest records, with a high degree of integrity.
  • Ability to answer and route calls as appropriate; takes guest messages with accuracy.
  • All other duties as assigned.
  • High School degree or better