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Reservations Manager Jobs in Rensselaer, NY (NOW HIRING)

Gulph Creek Hotels

Front Desk Agent

Saratoga Springs, NY · On-site

$17/hr

The agent manages reservations, processes payments, and coordinates with other hotel departments to meet guest needs and resolve any issues. Additionally, the Front Desk Agent supports administrative ...

RJ Hospitality Management

Front Desk Agent

West Coxsackie, NY · On-site

$15 - $18.75/hr

Manage guest check-in and check-out efficiently * Handle reservations and occasional group/event bookings * Provide high-quality customer service and resolve complaints * Answer and direct phone ...

Anadi Hotels

Front Office Manager

Latham, NY · On-site

The Front Office Manager serves as a key member of the hotel management team and is expected to ... reservations or arrangements as needed. * Maintain a thorough knowledge of hotel services ...

Vacatia

Front Desk Associate

Pittsfield, MA · On-site

$18/hr

Manage room assignments, reservations, and billing with accuracy * Process payments and handle cash transactions confidently * Review reservations and prepare for daily arrivals * Maintain front desk ...

Anadi Hotels

Front Office Manager

Latham, NY · On-site

The Front Office Manager serves as a key member of the hotel management team and is expected to ... reservations or arrangements as needed. * Maintain a thorough knowledge of hotel services ...

Vacatia

Front Desk Associate

Pittsfield, MA · On-site

$18/hr

Manage room assignments, reservations, and billing with accuracy * Process payments and handle cash transactions confidently * Review reservations and prepare for daily arrivals * Maintain front desk ...

Vacatia

Front Desk Associate

Pittsfield, MA · On-site

$18/hr

Manage room assignments, reservations, and billing with accuracy * Process payments and handle cash transactions confidently * Review reservations and prepare for daily arrivals * Maintain front desk ...

Vacatia

Front Desk Associate (AM & PM)

Pittsfield, MA · On-site

$18/hr

Manage room assignments, reservations, and billing with accuracy * Process payments and handle cash transactions confidently * Review reservations and prepare for daily arrivals * Maintain front desk ...

Vacatia

Front Desk Associate

Pittsfield, MA

$18/hr

Manage room assignments, reservations, and billing with accuracy * Process payments and handle cash transactions confidently * Review reservations and prepare for daily arrivals * Maintain front desk ...

EōS Fitness

Kids Club Manager

Albany, NY · On-site

$17.50 - $18.50/hr

Manage reservations and child agreements, ensuring efficient communication with parents and tracking bookings. * Work closely with the Assistant Kids Club Manager to align team goals, coordinate ...

GameStop

Store Manager (Store 4283)

Albany, NY · On-site

The Store Manager is responsible for all facets of store operations and directly influences the ... Promote GameStop's unique guest benefits, e.g., new title reservations program, trade-in program ...

GameStop Inc

Store Manager (Store 4283)

Albany, NY

The Store Manager is responsible for all facets of store operations and directly influences the ... Promote GameStop's unique guest benefits, e.g., new title reservations program, trade-in program ...

EōS Fitness

Assistant Kids Club Manager

Albany, NY · On-site

$16.50 - $17.50/hr

Manage reservations and child agreements, ensuring efficient communication with parents and tracking of bookings. * Work closely with the Kids Club Manager to align team goals, coordinate daily and ...

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All JobsReservations JobsReservations Manager JobsReservations Manager Jobs in Rensselaer, NY

Reservations Manager information

See Rensselaer, NY salary details

$28.8K

$59.3K

$108.2K

How much do reservations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for reservations manager in Rensselaer, NY is $59,346.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,200.00 and $69,500.00 per year, depending on experience, location, and employer.

What does a reservations manager do?

A Reservations Manager oversees the reservations department in hotels, resorts, or travel companies, ensuring that bookings are managed efficiently and customer inquiries are handled promptly. They are responsible for maximizing room occupancy, managing booking systems, and coordinating with other departments to ensure a smooth guest experience. Additionally, they handle staff training, set reservation policies, and analyze booking trends to improve revenue. Strong communication, organizational, and customer service skills are essential for this role.

What does a reservations manager do?

A reservation manager handles room booking for a hotel as well as a variety of other tasks. In this role, your duties are to recruit and train new staff, delegate tasks, review schedules, and handle the influx of reservations. Your responsibilities include quickly responding to emails and phone calls about booking rooms, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations. You also create reports to present to management about booking rates and revenues to see if sales strategies should be adjusted. You may collaborate with the sales and marketing teams to manage rooms during seasonal changes.

What are the key skills and qualifications needed to thrive as a reservations manager, and why are they important?

To excel as a Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or customer service, often bolstered by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software like Opera or Amadeus, and yield management tools is typically required. Exceptional communication, problem-solving abilities, and leadership are vital soft skills for managing teams and resolving guest issues. These competencies ensure efficient booking operations, maximize occupancy, and deliver outstanding guest experiences.

What are the primary challenges a reservations manager faces when balancing guest satisfaction with occupancy targets?

As a Reservations Manager, one of the main challenges is ensuring high guest satisfaction while also meeting occupancy and revenue goals. This often involves carefully managing overbooking risks, resolving booking conflicts, and accommodating special requests without compromising operational efficiency. Effective collaboration with the sales, front office, and revenue management teams is essential to optimize availability and rates, while still providing personalized service to guests. Adapting quickly to changes in demand and maintaining strong communication skills are key to success in this dynamic environment.

What is the difference between Reservations Manager vs Front Desk Agent?

Reservations ManagerFront Desk Agent
Oversees reservation operations, manages booking systems, and coordinates with other departments.Greets guests, handles check-ins/outs, and provides customer service at the front desk.

The Reservations Manager focuses on managing reservation processes and team oversight, often working behind the scenes, while the Front Desk Agent interacts directly with guests, handling daily check-in and customer service tasks. Both roles require excellent communication skills, but the Reservations Manager typically requires more experience with reservation systems and management, whereas the Front Desk Agent emphasizes guest interaction and service skills.

How do you become a reservations manager?

To become a reservations manager, candidates typically need a high school diploma or equivalent, along with experience in customer service or hospitality. Developing skills in reservation systems, communication, and organization is essential, and some employers prefer candidates with a hospitality or business degree. Gaining experience in front desk or booking roles can also help advance to a reservations manager position.

How much do reservations managers make in the US?

Reservations managers in the US typically earn a median annual salary of around $45,000 to $55,000, with higher earnings possible in larger organizations or with more experience. Salaries can vary based on location, industry, and level of responsibility, and some roles may include bonuses or commissions. Strong communication and organizational skills are important for success in this role.
More about Reservations Manager jobs

What cities near Rensselaer, NY are hiring for Reservations Manager jobs?

Cities near Rensselaer, NY with the most Reservations Manager job openings:

Reservations Manager jobs near you
Infographic showing various Reservations Manager job openings in Rensselaer, NY as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $59,346 per year, or $28.5 per hour.

Front Desk Agent

Gulph Creek Hotels

Saratoga Springs, NY • On-site

$17/hr

Part-time

Re-posted 9 days ago

Job description

Front Desk Agent
Job Description

About Company:

Gulph Creek Hotels is widely recognized as the leading hotel management company on the East Coast. Our portfolio of managed properties consistently outperforms the market and exceeds financial return expectations. Established in 1995, Gulph Creek Hotels represents some of the most prestigious brands in the hospitality industry, including Marriott and Hilton. We leverage our extensive management and development expertise to drive success across our growing portfolio.

About the Role:

The Front Desk Agent at City Express and Residence Inn located in King of Prussia, PAr, serves as the primary point of contact for guests, ensuring a welcoming and efficient check-in and check-out experience. This role is pivotal in maintaining the hotel's reputation by delivering exceptional customer service and addressing guest inquiries promptly and professionally. The agent manages reservations, processes payments, and coordinates with other hotel departments to meet guest needs and resolve any issues. Additionally, the Front Desk Agent supports administrative tasks such as maintaining accurate records and handling communication channels. Ultimately, this position contributes significantly to guest satisfaction and the smooth operation of the hotel front desk.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Previous experience in a customer service or front desk role, preferably in the hospitality industry.
  • Basic computer skills, including familiarity with property management systems and Microsoft Office.
  • Strong communication skills, both verbal and written.
  • Ability to work flexible hours, including weekends and holidays.
  • Open Availability

Preferred Qualifications:

  • Experience working in a hotel or lodging environment.
  • Proficiency in multiple languages.
  • Certification in hospitality or customer service training.
  • Familiarity with local area attractions and transportation options.
  • Responsibilities:
  • Greet and welcome guests upon arrival, providing a warm and professional first impression.
  • Manage guest check-in and check-out processes efficiently using the hotel’s property management system.
  • Handle guest reservations, cancellations, and modifications accurately and promptly.
  • Respond to guest inquiries and requests via phone, email, or in person, ensuring timely resolution.
  • Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs and maintain room availability.
  • Process payments, issue receipts, and maintain accurate financial records for all transactions.
  • Maintain the cleanliness and organization of the front desk area and lobby.
  • Assist with administrative duties such as filing, reporting, and inventory management as needed.

Skills:

The Front Desk Agent utilizes strong interpersonal and communication skills daily to engage with guests and provide exceptional service, ensuring their needs are met promptly and courteously. Organizational skills are essential for managing reservations, coordinating with various departments, and maintaining accurate records. Problem-solving abilities help the agent address guest concerns effectively and maintain a positive guest experience. Technical skills, including proficiency with property management software and basic office applications, enable efficient handling of check-in/check-out processes and financial transactions. Additionally, adaptability and multitasking skills are crucial for managing a dynamic front desk environment and responding to varying guest demands throughout the day.

Gulph Creek Hotels logo

About Gulph Creek Hotels

Sourced by ZipRecruiter

For over 20 years, Gulph Creek Hotels has provided the highest quality in hotel management for hotel owners and outstanding service for guests. We provide operations, marketing, financial expertise and guidance for hospitality properties. Our portfolio extends the range of service and amenities in our capabilities to develop and manage successful properties. What do we believe? Our commitment is to the individual at every level. We create amazing experiences for our guests. We instill our standards and values in our team members. We shape the culture at the hotels we manage. And we provide leadership and customization to our partners as the premier hotel management company.

Industry

Hospitality services

Company size

501 - 1,000 Employees

Headquarters location

Wayne, PA, US

Year founded

1995

Social media

Facebook

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