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Reservations Manager Jobs in Rensselaer, NY (NOW HIRING)

U-Haul

Reservation Manager

Albany, NY · On-site

$16 - $18/hr

Review reports that aid in effective placement of equipment, customer reservations and contracts ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Manager

Albany, NY · On-site

$16 - $18/hr

Review reports that aid in effective placement of equipment, customer reservations and contracts ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

RJ Hospitality Management

Be Seen First

Front Desk Agent

West Coxsackie, NY · On-site

$15 - $18.75/hr

This position involves managing guest check-ins and reservations, assisting customers, handling payments, and maintaining a welcoming lobby environment. Working within a medium-sized team of 4-7 ...

Anadi Hotels

Front Desk Agent

Latham, NY · On-site

$13.75 - $17.50/hr

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work ...

Anadi Hotels

Front Desk Agent

Latham, NY · On-site

$13.75 - $17.50/hr

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work ...

HILTON ALBANY

Sales Group Coordinator

Albany, NY · On-site

$18.50 - $25.50/hr

Non-exempt JOB SUMMARY The Group Coordinator will work with the Sales Team in managing group blocks ... Book room reservations while focusing on maximizing room revenue and average rate using standard ...

Hilton Albany

Sales Group Coordinator

Albany, NY · On-site

$18.50 - $25.50/hr

Non-exempt JOB SUMMARY The Group Coordinator will work with the Sales Team in managing group blocks ... Book room reservations while focusing on maximizing room revenue and average rate using standard ...

Hilton Albany

Guest Service Agent

Albany, NY

$23.60/hr

Maintain all guest reservations in accordance with credit card security requirements. * Maintain all training requirements as set forth by General Manager. * Perform routine cleaning throughout work ...

HILTON ALBANY

Guest Service Agent

Albany, NY · On-site

$23.60/hr

Maintain all guest reservations in accordance with credit card security requirements. * Maintain all training requirements as set forth by General Manager. * Perform routine cleaning throughout work ...

RJ Hospitality Management

Be Seen First

Night Auditor Front Desk

West Coxsackie, NY · On-site

$15.75 - $21/hr

Manage room reservations and update booking statuses * Provide excellent customer service ensuring guest satisfaction and problem resolution * Communicate effectively with management, including Night ...

Gulph Creek Hotels

Front Desk Agent

Saratoga Springs, NY · On-site

$14.25 - $18/hr

The agent manages reservations, processes payments, and coordinates with other hotel departments to meet guest needs and resolve any issues. Additionally, the Front Desk Agent supports administrative ...

Gulph Creek Hotels

Front Desk Agent

Saratoga Springs, NY · On-site

$17/hr

The agent manages reservations, processes payments, and coordinates with other hotel departments to meet guest needs and resolve any issues. Additionally, the Front Desk Agent supports administrative ...

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Reservations Manager information

See Rensselaer, NY salary details

$28.8K

$59.3K

$108.2K

How much do reservations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for reservations manager in Rensselaer, NY is $59,346.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,200.00 and $69,500.00 per year, depending on experience, location, and employer.

What does a reservations manager do?

A Reservations Manager oversees the reservations department in hotels, resorts, or travel companies, ensuring that bookings are managed efficiently and customer inquiries are handled promptly. They are responsible for maximizing room occupancy, managing booking systems, and coordinating with other departments to ensure a smooth guest experience. Additionally, they handle staff training, set reservation policies, and analyze booking trends to improve revenue. Strong communication, organizational, and customer service skills are essential for this role.

What does a reservations manager do?

A reservation manager handles room booking for a hotel as well as a variety of other tasks. In this role, your duties are to recruit and train new staff, delegate tasks, review schedules, and handle the influx of reservations. Your responsibilities include quickly responding to emails and phone calls about booking rooms, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations. You also create reports to present to management about booking rates and revenues to see if sales strategies should be adjusted. You may collaborate with the sales and marketing teams to manage rooms during seasonal changes.

What are the key skills and qualifications needed to thrive as a reservations manager, and why are they important?

To excel as a Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or customer service, often bolstered by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software like Opera or Amadeus, and yield management tools is typically required. Exceptional communication, problem-solving abilities, and leadership are vital soft skills for managing teams and resolving guest issues. These competencies ensure efficient booking operations, maximize occupancy, and deliver outstanding guest experiences.

What are the primary challenges a reservations manager faces when balancing guest satisfaction with occupancy targets?

As a Reservations Manager, one of the main challenges is ensuring high guest satisfaction while also meeting occupancy and revenue goals. This often involves carefully managing overbooking risks, resolving booking conflicts, and accommodating special requests without compromising operational efficiency. Effective collaboration with the sales, front office, and revenue management teams is essential to optimize availability and rates, while still providing personalized service to guests. Adapting quickly to changes in demand and maintaining strong communication skills are key to success in this dynamic environment.

What is the difference between Reservations Manager vs Front Desk Agent?

Reservations ManagerFront Desk Agent
Oversees reservation operations, manages booking systems, and coordinates with other departments.Greets guests, handles check-ins/outs, and provides customer service at the front desk.

The Reservations Manager focuses on managing reservation processes and team oversight, often working behind the scenes, while the Front Desk Agent interacts directly with guests, handling daily check-in and customer service tasks. Both roles require excellent communication skills, but the Reservations Manager typically requires more experience with reservation systems and management, whereas the Front Desk Agent emphasizes guest interaction and service skills.

How do you become a reservations manager?

To become a reservations manager, candidates typically need a high school diploma or equivalent, along with experience in customer service or hospitality. Developing skills in reservation systems, communication, and organization is essential, and some employers prefer candidates with a hospitality or business degree. Gaining experience in front desk or booking roles can also help advance to a reservations manager position.

How much do reservations managers make in the US?

Reservations managers in the US typically earn a median annual salary of around $45,000 to $55,000, with higher earnings possible in larger organizations or with more experience. Salaries can vary based on location, industry, and level of responsibility, and some roles may include bonuses or commissions. Strong communication and organizational skills are important for success in this role.
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What cities near Rensselaer, NY are hiring for Reservations Manager jobs?

Cities near Rensselaer, NY with the most Reservations Manager job openings:

Reservations Manager jobs near you
Infographic showing various Reservations Manager job openings in Rensselaer, NY as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $59,346 per year, or $28.5 per hour.

Reservations Specialist

Mirbeau Hospitality Services LLC

Saratoga Springs, NY • On-site

$19 - $31/hr

Full-time

Re-posted 6 days ago

Job description

  • At Mirbeau, we’ve spent more than 25 years delivering award-winning hospitality rooted in wellness, care and excellence. As a Forbes-rated, family-owned company, we’re committed to creating a workplace where our people feel supported, respected and empowered to grow. That’s why health, balance and well-being are core values in everything we do.  
  • As a Reservations Specialist at Mirbeau, you will play an essential role in shaping the tone of the entire guest experience. Responsible for providing information, managing room bookings, and selling overnight accommodations across multiple properties, you will do far more than handle reservations, you’ll build trust, offer thoughtful guidance, and ensure every interaction reflects the calm, care, and elevated service our brand is known for. Through personalized booking conversations, you’ll answer questions with clarity and warmth while coordinating schedules, accommodating special requests, overseeing pre-arrival communication, and recommending services that support rest, healing, and restoration. Ultimately, you’ll create a seamless beginning to each guest’s journey, making their stay feel personalized, effortless, and memorable. 
  • Reservations Specialists earn a competitive base hourly rate plus commission on bookings with total compensation ranging from $19 to $31 per hour.

*Please Note: this role is based out of Saratoga Springs, but reports to Mirbeau's Reservation Center in Skaneateles, NY.    

Job Responsibilities: 

Guest Experience & Service 

  • Serve as the first point of connection for guests- creating a warm, welcoming, and professional impression 
  • Assist guests with reservations, across multiple properties, by planning and curating guest stays to support rest, wellness, and restoration 
  • Promote and sell overnight accommodations, resort services, and seasonal offerings 
  • Provide personalized guidance and thoughtful recommendations to tailor each reservation to guest needs and preferences 
  • Handle general inquiries, special requests, and pre-arrival communications to ensure clarity, confidence, and anticipation of the experience 

Reservations Management 

  • Manage and accurately process reservations, modifications, cancellations, and special requests across multiple platforms for all properties 
  • Confirm all reservation details verbally and by email to ensure accuracy and guest confidence 
  • Coordinate schedules, accommodate special requests, and oversee pre-arrival arrangements with discretion and care 
  • Process payments, deposits, refunds, and gift card orders in accordance with company policies 
  • Accurately input phone and online reservations, ensuring data accuracy and safeguarding  

Collaboration & Standards 

  • Maintain in-depth knowledge of property offerings, seasonal packages, promotions, and marketing initiatives across all resort locations 
  • Ensure every interaction reflects Mirbeau’s elevated standards of calm, care, and refined hospitality 
  • Understand and comply with departmental policies, procedures, and service standards 
  • Uphold the highest levels of confidentiality, courtesy, and professionalism in all communications 
  • Collaborate cross-departmentally to ensure seamless communication and guest experiences 
  • Handle incoming calls for multiple properties with professionalism and adherence to Forbes and Mirbeau standards 
  • Attend meetings and training sessions as required 
  • Perform additional duties as assigned 

Qualifications, Skills & Educational Requirements: 

Education & Experience 

  • High school diploma or equivalent required 
  • Minimum 1 year of prior experience in customer service, hospitality, or reservations is required, with experience in luxury hotels, resorts, or spa environments strongly preferred 
  • Sales experience or proven ability to upsell services and packages is a plus 

Qualifications & Skills 

  • Exceptional verbal and written communication skills with a warm, professional tone 
  • Strong attention to detail and accuracy in handling reservations, payments, and guest information 
  • Ability to multitask and prioritize in a fast-paced, multi-property environment 
  • Proven ability to connect authentically with guests and provide thoughtful, personalized service 
  • Strong problem-solving skills with the ability to anticipate and respond to guest needs 
  • Knowledge of hospitality or wellness services pre

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