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Reservations Manager Jobs in Baltimore, MD (NOW HIRING)

Towson University

Assistant Reservations Manager

Towson, MD · On-site

  • Medical

  • Life

  • Retirement

  • PTO

The Assistant Reservations Manager is an integral member of the Reservations Management team and works closely with the Reservations Manager to support campus scheduling operations. The position ...

The Ivy Hotel

Reservation Supervisor

Baltimore, MD

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The Reservations Supervisor supports the Reservations Manager in the daily operation of the Reservations Department. This is a hands-on position responsible for ensuring reservations are handled ...

New

Relais & Châteaux

Reservation Supervisor

Baltimore, MD · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The Reservations Supervisor supports the Reservations Manager in the daily operation of the Reservations Department. This is a hands-on position responsible for ensuring reservations are handled ...

New

Relais & Châteaux

Reservation Supervisor

Baltimore, MD · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The Reservations Supervisor supports the Reservations Manager in the daily operation of the Reservations Department. This is a hands-on position responsible for ensuring reservations are handled ...

New

U-Haul

Reservation Manager

Baltimore, MD · On-site

$17 - $19/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Review reports that aid in effective placement of equipment, customer reservations and contracts ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Manager

Baltimore, MD · On-site

$17 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Review reports that aid in effective placement of equipment, customer reservations and contracts ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

The Ivy Hotel

Reservations Agent

Baltimore, MD · On-site

$16 - $19.75/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The Ivy Hotel is in search of a Reservations Agent to join our growing team. The ideal candidate is ... Works harmoniously and professionally with co-workers, supervisors and managers - assist with ...

Relais & Châteaux

Reservations Agent

Baltimore, MD · On-site

$16 - $19.75/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Works harmoniously and professionally with co-workers, supervisors and managers - assist with ... Prior experience as a front desk/reservations agent * Property Management Software (PMS) knowledge.

Relais & Châteaux

Reservations Agent

Baltimore, MD · On-site

$16 - $19.75/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The Ivy Hotel is in search of a Reservations Agent to join our growing team. The ideal candidate is ... Works harmoniously and professionally with co-workers, supervisors and managers - assist with ...

Relais & Châteaux

Reservations Agent

Baltimore, MD · On-site

$16 - $19.75/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Works harmoniously and professionally with co-workers, supervisors and managers - assist with ... Prior experience as a front desk/reservations agent * Property Management Software (PMS) knowledge.

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All JobsReservations JobsReservations Manager JobsReservations Manager Jobs in Baltimore, MD

Reservations Manager information

See Baltimore, MD salary details

$28.8K

$59.4K

$108.3K

How much do reservations manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for reservations manager in Baltimore, MD is $59,393.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,200.00 and $69,600.00 per year, depending on experience, location, and employer.

What does a reservations manager do?

A Reservations Manager oversees the reservations department in hotels, resorts, or travel companies, ensuring that bookings are managed efficiently and customer inquiries are handled promptly. They are responsible for maximizing room occupancy, managing booking systems, and coordinating with other departments to ensure a smooth guest experience. Additionally, they handle staff training, set reservation policies, and analyze booking trends to improve revenue. Strong communication, organizational, and customer service skills are essential for this role.

What does a reservations manager do?

A reservation manager handles room booking for a hotel as well as a variety of other tasks. In this role, your duties are to recruit and train new staff, delegate tasks, review schedules, and handle the influx of reservations. Your responsibilities include quickly responding to emails and phone calls about booking rooms, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations. You also create reports to present to management about booking rates and revenues to see if sales strategies should be adjusted. You may collaborate with the sales and marketing teams to manage rooms during seasonal changes.

What are the key skills and qualifications needed to thrive as a reservations manager, and why are they important?

To excel as a Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or customer service, often bolstered by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software like Opera or Amadeus, and yield management tools is typically required. Exceptional communication, problem-solving abilities, and leadership are vital soft skills for managing teams and resolving guest issues. These competencies ensure efficient booking operations, maximize occupancy, and deliver outstanding guest experiences.

What are the primary challenges a reservations manager faces when balancing guest satisfaction with occupancy targets?

As a Reservations Manager, one of the main challenges is ensuring high guest satisfaction while also meeting occupancy and revenue goals. This often involves carefully managing overbooking risks, resolving booking conflicts, and accommodating special requests without compromising operational efficiency. Effective collaboration with the sales, front office, and revenue management teams is essential to optimize availability and rates, while still providing personalized service to guests. Adapting quickly to changes in demand and maintaining strong communication skills are key to success in this dynamic environment.

What is the difference between Reservations Manager vs Front Desk Agent?

Reservations ManagerFront Desk Agent
Oversees reservation operations, manages booking systems, and coordinates with other departments.Greets guests, handles check-ins/outs, and provides customer service at the front desk.

The Reservations Manager focuses on managing reservation processes and team oversight, often working behind the scenes, while the Front Desk Agent interacts directly with guests, handling daily check-in and customer service tasks. Both roles require excellent communication skills, but the Reservations Manager typically requires more experience with reservation systems and management, whereas the Front Desk Agent emphasizes guest interaction and service skills.

How do you become a reservations manager?

To become a reservations manager, candidates typically need a high school diploma or equivalent, along with experience in customer service or hospitality. Developing skills in reservation systems, communication, and organization is essential, and some employers prefer candidates with a hospitality or business degree. Gaining experience in front desk or booking roles can also help advance to a reservations manager position.

How much do reservations managers make in the US?

Reservations managers in the US typically earn a median annual salary of around $45,000 to $55,000, with higher earnings possible in larger organizations or with more experience. Salaries can vary based on location, industry, and level of responsibility, and some roles may include bonuses or commissions. Strong communication and organizational skills are important for success in this role.
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What job categories do people searching Reservations Manager jobs in Baltimore, MD look for?

The top searched job categories for Reservations Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Reservations Manager jobs?

Cities near Baltimore, MD with the most Reservations Manager job openings:

Reservations Manager jobs near you
Infographic showing various Reservations Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $59,393 per year, or $28.6 per hour.

Assistant Reservations Manager

Towson University

Towson, MD • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 6 days ago

Towson University rating

7.2

Company rating: 7.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

385th of 620 rated colleges and universities

Job description

Job Summary
Towson University (TU) has earned distinction as both a top 100 public university and one of the nation's great colleges to work for. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University fosters a climate that is grounded in respect and supports the intellectual and personal growth of the entire university community.
Event and Conference Services (ECS) supports the planning and scheduling of meetings, events, and conferences held at Towson University. The Assistant Reservations Manager is an integral member of the Reservations Management team and works closely with the Reservations Manager to support campus scheduling operations.
The position serves in a highly visible, customer-facing role while also supporting functional and system administration of the university's online scheduling platform, developing training and educational resources for campus users, analyzing scheduling and utilization data, and helping coordinate space for significant and recurring university events. The Assistant Reservations Manager also serves as backup to the Reservations Manager. If you are motivated, innovative, collaborative, and interested in the intersection of customer service, technology, campus operations, and event scheduling, we would love to hear from you.
Responsibilities and Duties
  • Serve as the first point of contact for phone calls, walk-in inquiries, and online reservation requests. Provide clear guidance, respond to or route inquiries as appropriate, and process reservation requests. Maintain particular expertise in student organization requests while developing and maintaining the knowledge necessary to process all request types.
  • Develop and deliver training and educational resources for students, ECS colleagues, and other campus users to support effective use of the university's online scheduling system. Create, test, evaluate, and revise training content, and assist the Reservations Manager with the collaborative council of campus location approvers.
  • Collect, organize, manipulate, and analyze scheduling and utilization data to create and interpret reports for the Reservations Manager and ECS leadership. Review the use and allocation of campus locations, support accurate annual assessment reporting, and identify opportunities for improved reporting and use of university space.
  • Verify and maintain data in the online reservation system and related ECS tools, with particular attention to student organization status and individuals authorized to request campus locations.
  • Serve as an additional functional and system administrator for the university's online scheduling platform, currently 25Live by CollegeNET.
  • When applicable, supervise and schedule Reservation Specialists and student aides to support reservations operations and office needs during operational hours. Provide leadership and guidance, conduct performance evaluations, and support the work and development of staff. Guide student aides in reviewing the accuracy of event promotion information submitted by units or individuals outside ECS.
  • Coordinate with the Reservations Manager and campus partners on scheduling locations for recurring university needs, including Orientation, Admissions events, Commencement, and other significant university activities.
  • Assist with the execution of significant campus-wide events, including Commencement and Convocation, as assigned.

The work hours for this position may include extended shifts on an occasional basis.
Telework may be available for this position up to two days per week during summer and January following the completion of 90 days of service in good standing.
Qualifications and Skills
Required Qualifications:
  • Bachelor's degree or expected to graduate with a bachelor's degree by December 2026 (candidates must possess degree at time of hire).
  • Minimum of one year of work experience.
  • Proficiency in computerized systems.
  • Demonstrated ability to make sound decisions in complex situations.
  • Ability to organize and prioritize multiple responsibilities while meeting deadlines.
  • Working knowledge of collecting, compiling, organizing, evaluating, and reporting data, including mathematical and statistical information.
  • Demonstrated ability to establish and maintain effective working relationships with internal and external constituents.
  • Demonstrated ability to communicate clearly, concisely, and effectively in oral and written formats with a variety of audiences, including students and professional staff.
  • Ability to work both independently and collaboratively while managing multiple tasks

Preferred Qualifications:
  • Working knowledge of 25Live by CollegeNET or experience with a computerized scheduling system.
  • Supervisory experience with one or more direct reports.
  • Current Maryland Crowd Manager certification.
  • Experience with software platforms such as Webex, Zoom, Panopto, and Smartsheet.
  • Experience in a customer service environment.
  • Experience in a higher education environment.
  • Demonstrated ability to build and foster collaborative and effective teams.
  • Strong critical-thinking and innovative problem-solving skills.

Salary and Benefits
Targeted hiring range is $45,000-$48,000 and full university benefits that include 22 days of annual leave, up to 17 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. To learn more about our benefits, please click here . TU also offers a variety of great perks and discounts, which can be found here .
For consideration, please submit a cover letter and resume with your online application. This position will be open for a minimum of 14 days.

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