ZipRecruiter

Log In

1

Assistant Reservations Manager Jobs in Baltimore, MD

Towson University

Assistant Reservations Manager

Towson, MD · On-site

  • Medical

  • Life

  • Retirement

  • PTO

The Assistant Reservations Manager is an integral member of the Reservations Management team and works closely with the Reservations Manager to support campus scheduling operations. The position ...

The Ivy Hotel

Reservation Supervisor

Baltimore, MD

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

This position also provides operational coverage in the Reservations Manager's absence and may assist Guest Services and Bell Ambassadors when needed. Essential Responsibilities: * Create, modify ...

New

Relais & Châteaux

Reservation Supervisor

Baltimore, MD

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

This position also provides operational coverage in the Reservations Manager's absence and may assist Guest Services and Bell Ambassadors when needed. Essential Responsibilities: * Create, modify ...

New

Relais & Châteaux

Reservation Supervisor

Baltimore, MD · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

This position also provides operational coverage in the Reservations Manager's absence and may assist Guest Services and Bell Ambassadors when needed. Essential Responsibilities: * Create, modify ...

New

U-Haul

Reservation Manager

Baltimore, MD · On-site

$17 - $19/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

... reservations and contracts that support creating equipment availability and accuracy. * Assist with ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

U-Haul

Reservation Manager

Baltimore, MD · On-site

$17 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... reservations and contracts that support creating equipment availability and accuracy. * Assist with ... Proficient in customer service, time management and multitasking U-Haul Holding Company, and its ...

The Ivy Hotel

Reservations Agent

Baltimore, MD · On-site

$16 - $19.75/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The Ivy Hotel is in search of a Reservations Agent to join our growing team. The ideal candidate is ... Works harmoniously and professionally with co-workers, supervisors and managers - assist with ...

Relais & Châteaux

Reservations Agent

Baltimore, MD · On-site

$16 - $19.75/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Works harmoniously and professionally with co-workers, supervisors and managers - assist with ... Prior experience as a front desk/reservations agent * Property Management Software (PMS) knowledge.

Relais & Châteaux

Reservations Agent

Baltimore, MD · On-site

$16 - $19.75/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The Ivy Hotel is in search of a Reservations Agent to join our growing team. The ideal candidate is ... Works harmoniously and professionally with co-workers, supervisors and managers - assist with ...

Relais & Châteaux

Reservations Agent

Baltimore, MD · On-site

$16 - $19.75/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Works harmoniously and professionally with co-workers, supervisors and managers - assist with ... Prior experience as a front desk/reservations agent * Property Management Software (PMS) knowledge.

U-Haul

Reservation Agent (Part time)-4

Rosedale, MD · On-site

$17 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Dave Ramsey's SmartDollar Program Reservation Manager Agent Responsibilities: * Assist with calls ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

Posted today

European Wax Center

ASSISTANT MANAGER

Towson, MD · On-site

$18 - $22/hr

... reservations accurately, and maintaining wax pass conversion and prebook at company standards ... Deliver and assist in management the Centers performance across revenue and KPI's. * Review and ...

European Wax Center

ASSISTANT MANAGER

Baltimore, MD · On-site

$18 - $22/hr

... reservations accurately, and maintaining wax pass conversion and prebook at company standards ... Deliver and assist in management the Centers performance across revenue and KPI's. * Review and ...

New

next page

Showing results 1-20

All JobsReservations JobsAssistant Reservations Manager JobsAssistant Reservations Manager Jobs in Baltimore, MD

Assistant Reservations Manager information

See Baltimore, MD salary details

$28.8K

$59.4K

$108.3K

How much do assistant reservations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for assistant reservations manager in Baltimore, MD is $59,393.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,200.00 and $69,600.00 per year, depending on experience, location, and employer.

What does an assistant reservations manager do?

An Assistant Reservations Manager supports the Reservations Manager in overseeing the reservations department of a hotel, resort, or similar business. Their duties include managing daily reservation operations, supervising reservation agents, ensuring high levels of customer service, and optimizing room occupancy rates. They also assist in training staff, handling guest inquiries or complaints, and coordinating with other departments to ensure efficient booking processes. The role requires strong organizational, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as an assistant reservations manager?

To thrive as an Assistant Reservations Manager, you typically need experience in hospitality or customer service, strong organizational abilities, and familiarity with reservation procedures, often supported by a relevant diploma or degree. Proficiency in property management systems (PMS) like Opera, booking engines, and Microsoft Office is essential, and certifications in hospitality management can be advantageous. Exceptional communication, problem-solving, and leadership skills help you stand out by ensuring smooth team coordination and guest satisfaction. These skills are vital for optimizing occupancy, streamlining operations, and delivering excellent service in a competitive hospitality environment.

What are the most common challenges faced by an assistant reservations manager, and how can they be addressed?

One of the main challenges for an Assistant Reservations Manager is balancing high volumes of booking requests while ensuring accuracy and customer satisfaction. This often requires strong organizational skills, attention to detail, and the ability to remain calm under pressure. Collaborating closely with front office, sales, and event teams is essential to manage overbookings or special requests efficiently. Implementing effective communication and using reservation management systems can help streamline workflows and minimize errors. Continuous training and staying updated on system upgrades also contribute to smoother operations.

What is the difference between Assistant Reservations Manager vs Reservations Agent?

AspectAssistant Reservations ManagerReservations Agent
ResponsibilitiesOversees reservation processes, manages staff, and supports the Reservations ManagerHandles booking inquiries, confirms reservations, and provides customer service
CredentialsTypically requires experience in reservations, customer service, and sometimes supervisory skillsUsually requires customer service experience and familiarity with reservation systems
Work EnvironmentOffice setting, often in hotels, resorts, or travel companiesFront desk or call center environment within similar industries

The main difference is that the Assistant Reservations Manager has supervisory and administrative duties, overseeing reservation teams, while the Reservations Agent focuses on direct customer interactions and booking tasks. The Assistant Reservations Manager plays a leadership role, whereas the Reservations Agent handles day-to-day reservations.

What are popular job titles related to Assistant Reservations Manager jobs in Baltimore, MD?

For Assistant Reservations Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Assistant Reservations Manager jobs in Baltimore, MD look for?

The top searched job categories for Assistant Reservations Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Assistant Reservations Manager jobs?

Cities near Baltimore, MD with the most Assistant Reservations Manager job openings:

Assistant Reservations Manager jobs near you
Infographic showing various Assistant Reservations Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $59,393 per year, or $28.6 per hour.

Assistant Reservations Manager

Towson University

Towson, MD • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 6 days ago

Towson University rating

7.2

Company rating: 7.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

384th of 619 rated colleges and universities

Job description

Job Summary
Towson University (TU) has earned distinction as both a top 100 public university and one of the nation's great colleges to work for. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University fosters a climate that is grounded in respect and supports the intellectual and personal growth of the entire university community.
Event and Conference Services (ECS) supports the planning and scheduling of meetings, events, and conferences held at Towson University. The Assistant Reservations Manager is an integral member of the Reservations Management team and works closely with the Reservations Manager to support campus scheduling operations.
The position serves in a highly visible, customer-facing role while also supporting functional and system administration of the university's online scheduling platform, developing training and educational resources for campus users, analyzing scheduling and utilization data, and helping coordinate space for significant and recurring university events. The Assistant Reservations Manager also serves as backup to the Reservations Manager. If you are motivated, innovative, collaborative, and interested in the intersection of customer service, technology, campus operations, and event scheduling, we would love to hear from you.
Responsibilities and Duties
  • Serve as the first point of contact for phone calls, walk-in inquiries, and online reservation requests. Provide clear guidance, respond to or route inquiries as appropriate, and process reservation requests. Maintain particular expertise in student organization requests while developing and maintaining the knowledge necessary to process all request types.
  • Develop and deliver training and educational resources for students, ECS colleagues, and other campus users to support effective use of the university's online scheduling system. Create, test, evaluate, and revise training content, and assist the Reservations Manager with the collaborative council of campus location approvers.
  • Collect, organize, manipulate, and analyze scheduling and utilization data to create and interpret reports for the Reservations Manager and ECS leadership. Review the use and allocation of campus locations, support accurate annual assessment reporting, and identify opportunities for improved reporting and use of university space.
  • Verify and maintain data in the online reservation system and related ECS tools, with particular attention to student organization status and individuals authorized to request campus locations.
  • Serve as an additional functional and system administrator for the university's online scheduling platform, currently 25Live by CollegeNET.
  • When applicable, supervise and schedule Reservation Specialists and student aides to support reservations operations and office needs during operational hours. Provide leadership and guidance, conduct performance evaluations, and support the work and development of staff. Guide student aides in reviewing the accuracy of event promotion information submitted by units or individuals outside ECS.
  • Coordinate with the Reservations Manager and campus partners on scheduling locations for recurring university needs, including Orientation, Admissions events, Commencement, and other significant university activities.
  • Assist with the execution of significant campus-wide events, including Commencement and Convocation, as assigned.

The work hours for this position may include extended shifts on an occasional basis.
Telework may be available for this position up to two days per week during summer and January following the completion of 90 days of service in good standing.
Qualifications and Skills
Required Qualifications:
  • Bachelor's degree or expected to graduate with a bachelor's degree by December 2026 (candidates must possess degree at time of hire).
  • Minimum of one year of work experience.
  • Proficiency in computerized systems.
  • Demonstrated ability to make sound decisions in complex situations.
  • Ability to organize and prioritize multiple responsibilities while meeting deadlines.
  • Working knowledge of collecting, compiling, organizing, evaluating, and reporting data, including mathematical and statistical information.
  • Demonstrated ability to establish and maintain effective working relationships with internal and external constituents.
  • Demonstrated ability to communicate clearly, concisely, and effectively in oral and written formats with a variety of audiences, including students and professional staff.
  • Ability to work both independently and collaboratively while managing multiple tasks

Preferred Qualifications:
  • Working knowledge of 25Live by CollegeNET or experience with a computerized scheduling system.
  • Supervisory experience with one or more direct reports.
  • Current Maryland Crowd Manager certification.
  • Experience with software platforms such as Webex, Zoom, Panopto, and Smartsheet.
  • Experience in a customer service environment.
  • Experience in a higher education environment.
  • Demonstrated ability to build and foster collaborative and effective teams.
  • Strong critical-thinking and innovative problem-solving skills.

Salary and Benefits
Targeted hiring range is $45,000-$48,000 and full university benefits that include 22 days of annual leave, up to 17 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. To learn more about our benefits, please click here . TU also offers a variety of great perks and discounts, which can be found here .
For consideration, please submit a cover letter and resume with your online application. This position will be open for a minimum of 14 days.

What Towson University employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply