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Reservations Manager Jobs in Texas (NOW HIRING)

Moody Gardens

Hotel Reservations Manager

Galveston, TX · On-site

$45K - $55K/yr

RESERVATIONS MANAGER Reports To: Revenue Manager> Assistant General Manager Department: Reservations Classification: Full Time Division: Rooms JOB SUMMARY: The Reservations Manager oversees all ...

HHM Hotels

Reservations Agent

El Paso, TX

$12.50/hr

Potential Career Path Reservations Manager - Front Office Supervisor - Front Office Manager Essential Job Functions * Answer the telephone and greet prospective guests in a friendly manner. Respond ...

The Plaza Hotel Pioneer Park

Reservations Agent

El Paso, TX · On-site

$14.50 - $18/hr

Potential Career Path Reservations Manager - Front Office Supervisor - Front Office Manager Essential Job Functions * Answer the telephone and greet prospective guests in a friendly manner. Respond ...

The Plaza Hotel Pioneer Park

Reservations Agent

El Paso, TX · On-site

$14.50 - $18/hr

Potential Career Path Reservations Manager - Front Office Supervisor - Front Office Manager Essential Job Functions * Answer the telephone and greet prospective guests in a friendly manner. Respond ...

The Plaza Hotel Pioneer Park

Reservations Agent

El Paso, TX · On-site

$14.50 - $18/hr

Potential Career Path Reservations Manager - Front Office Supervisor - Front Office Manager Essential Job Functions * Answer the telephone and greet prospective guests in a friendly manner. Respond ...

Hyatt

Reservations & PBX Coordinator

Austin, TX · On-site

$17 - $21.75/hr

The Role Reservations Management * Process new reservations received via phone, email, Hyatt channels, GDS, and third-party booking sources. * Modify, cancel, and confirm reservations accurately ...

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All JobsReservations JobsReservations Manager JobsReservations Manager Jobs in Texas

Reservations Manager information

See Texas salary details

$27K

$55.7K

$101.5K

How much do reservations manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for reservations manager in Texas is $55,688.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,600.00 and $65,200.00 per year, depending on experience, location, and employer.

What is the highest paid job in hospitality?

In the hospitality industry, executive roles such as General Managers of large hotels or resort directors tend to be the highest paid, often earning six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple departments and operations.

What is the role of a reservation manager?

A reservations manager oversees the booking process for a hospitality or travel business, ensuring efficient handling of reservations, managing staff, and maintaining customer service standards. They often use reservation systems or property management software and may coordinate with other departments to optimize occupancy and revenue.

What does a Reservations Manager do?

A Reservations Manager oversees the reservations department in hotels, resorts, or travel companies, ensuring that bookings are managed efficiently and customer inquiries are handled promptly. They are responsible for maximizing room occupancy, managing booking systems, and coordinating with other departments to ensure a smooth guest experience. Additionally, they handle staff training, set reservation policies, and analyze booking trends to improve revenue. Strong communication, organizational, and customer service skills are essential for this role.

What jobs pay 500,000 a year in the US?

Reservations Managers typically do not earn $500,000 annually; such high salaries are usually found in executive roles, specialized medical professionals, or successful entrepreneurs. High-paying jobs often require extensive experience, advanced skills, or ownership of a business. Compensation at this level is rare in standard reservation or hospitality management positions.

What is the difference between Reservations Manager vs Front Desk Agent?

Reservations ManagerFront Desk Agent
Oversees reservation operations, manages booking systems, and coordinates with other departments.Greets guests, handles check-ins/outs, and provides customer service at the front desk.

The Reservations Manager focuses on managing reservation processes and team oversight, often working behind the scenes, while the Front Desk Agent interacts directly with guests, handling daily check-in and customer service tasks. Both roles require excellent communication skills, but the Reservations Manager typically requires more experience with reservation systems and management, whereas the Front Desk Agent emphasizes guest interaction and service skills.

What are the key skills and qualifications needed to thrive as a Reservations Manager, and why are they important?

To excel as a Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or customer service, often bolstered by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software like Opera or Amadeus, and yield management tools is typically required. Exceptional communication, problem-solving abilities, and leadership are vital soft skills for managing teams and resolving guest issues. These competencies ensure efficient booking operations, maximize occupancy, and deliver outstanding guest experiences.

How much do reservations managers make in the US?

Reservations managers in the US typically earn an average salary of around $45,000 to $60,000 per year, depending on experience, location, and the size of the organization. Salaries can vary based on industry, with some roles offering additional bonuses or benefits for skills in customer service and reservation systems.

What Does a Reservations Manager Do?

A reservation manager handles room booking for a hotel as well as a variety of other tasks. In this role, your duties are to recruit and train new staff, delegate tasks, review schedules, and handle the influx of reservations. Your responsibilities include quickly responding to emails and phone calls about booking rooms, updating the arrival checklist, reviewing room inventory, applying room blocks, and forecasting reservations. You also create reports to present to management about booking rates and revenues to see if sales strategies should be adjusted. You may collaborate with the sales and marketing teams to manage rooms during seasonal changes.

What are the primary challenges a Reservations Manager faces when balancing guest satisfaction with occupancy targets?

As a Reservations Manager, one of the main challenges is ensuring high guest satisfaction while also meeting occupancy and revenue goals. This often involves carefully managing overbooking risks, resolving booking conflicts, and accommodating special requests without compromising operational efficiency. Effective collaboration with the sales, front office, and revenue management teams is essential to optimize availability and rates, while still providing personalized service to guests. Adapting quickly to changes in demand and maintaining strong communication skills are key to success in this dynamic environment.
More about Reservations Manager jobs
What are the most commonly searched types of Reservations jobs in Texas? The most popular types of Reservations jobs in Texas are:
What are popular job titles related to Reservations Manager jobs in Texas? For Reservations Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Reservations Manager jobs in Texas look for? The top searched job categories for Reservations Manager jobs in Texas are:
What cities in Texas are hiring for Reservations Manager jobs? Cities in Texas with the most Reservations Manager job openings:
Reservations Manager jobs near you
Infographic showing various Reservations Manager job openings in Texas as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $55,688 per year, or $26.8 per hour.
Hotel Reservations Manager

Hotel Reservations Manager

Moody Gardens

Galveston, TX • On-site

$45K - $55K/yr

Full-time

Posted 7 days ago

Moody Gardens rating

8.1

Company rating: 8.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

2nd of 20 rated visitor attractions

Job description

RESERVATIONS MANAGER
Reports To: Revenue Manager> Assistant General Manager
Department:Reservations Classification: Full Time
Division: Rooms
JOB SUMMARY:
The Reservations Manager oversees all reservation procedures, group conference bookings, hotel room inventory, and helps Reservation Agents with all duties.
POSITION AUTHORITY:
The incumbent is authorized to take reasonable action necessary to carry out assigned duties and responsibilities, provided such action is consistent with position guidelines as outlined below.
POSITION GUIDELINES:
Position guidelines include, but are not limited to, established company and department policies and procedures and all supervisory directives. The incumbent is expected to exercise sound, reasonable judgment and initiative, and give high priority to accuracy and details in the performance of job responsibilities.
ESSENTIAL FUNCTIONS:
  • Oversee and optimize rooms inventory using current revenue optimization practices and RMS tools to maximize occupancy, ADR, and overall RevPAR performance; includes daily monitoring of group blocks, cutoff dates, pace, wash, and rate/length-of-stay controls.
  • Manage all reservation workflows, including processing group rooming lists, entering and maintaining reservations data, handling internal employee booking requests, and ensuring data accuracy within the PMS, CRS, and any connected distribution platforms.
  • Set up and audit group billing arrangements, ensuring all group masters have accurate payment methods, direct-bill accounts, routing instructions, and authorized payment guarantees.
  • Monitor corporate and negotiated account production, preparing monthly and quarterly performance reports; collaborate closely with Sales, Revenue Management, and Front Office to ensure accurate status of room availability and pacing.
  • Block, maintain, and adjust group inventories in alignment with contracts, addendums, and pick-up trends, ensuring space is maximized and released appropriately.
  • Recruit, train, mentor, and lead reservation agents, ensuring the department operates efficiently and provides consistent, high-quality guest service aligned with Moody Gardens standards.
  • Conduct ongoing performance evaluations, offering coaching, recognition, and corrective action as needed to maintain service and productivity standards.
  • Prepare and reconcile rooms and pick-up reports, including daily, weekly, and monthly summaries used by Sales, Revenue Management, and Executive leadership.
  • Support the development and maintenance of rooms forecasts, including daily, weekly, monthly, and annual projections, collaborating with the Revenue Manager to ensure accuracy.
  • Create and manage promotional and booking codes, including online booking codes, rate plans, and package configurations as requested by the Sales & Marketing teams.
  • Foster strong cross-departmental relationships, serving as a liaison between Reservations, Sales, Revenue Management, and Front Office to ensure seamless communication and alignment.
  • Assist the Revenue Manager with reporting, rate loading, inventory controls, testing, audits, and system maintenance as required.
  • Develop and maintain weekly staffing schedules, ensuring adequate coverage based on business demand and labor productivity expectations.
  • Establish, uphold, and continuously improve department policies, SOPs, and best practices to maintain consistency, accuracy, and service quality.
  • Ensure adherence to Moody Gardens Hotel policies, procedures, and operational standards.
  • Perform additional responsibilities as assigned, with duties subject to change based on business needs and management direction.
  • Host and run New Year's Eve Palooza Package Registration Desk, assist with other property events such as greeting, giving directions, and providing information to guests.
  • Stay current on all hotel packages, promotional offers, rate plans, inclusions, and booking restrictions.
  • Ensure all reservations are coded correctly according to the hotel's credit and payment policies, including proper market segmentation and rate qualification.
  • Process and reconcile advance deposits and prepayments following accounting and PCI compliance standards.
  • Manage daily reservations correspondence, ensuring all follow-up is completed within established response time standards
  • Process reservation requests originating from the Sales Office, Revenue Management, other hotel departments, travel agents, and inbound distribution sources
  • Adapt to evolving operational needs; responsibilities may change as necessary to support Moody Gardens Hotel's performance and guest service objectives.
  • Ensure advance deposit requirements and booking guidelines are followed and communicated clearly to guests.
  • Support pre-arrival tasks such as VIP tracking, special requests, early arrival coordination, and group pre-registration
  • Respond promptly and professionally to guest, travel agent, and partner communications received through phone, email, web inquiries, CRM, and the central reservations system.
  • Maintain expert knowledge of all room types, layouts, views, and in-room features to support accurate recommendations and upselling
  • Maintain organized digital and physical records in accordance with departmental standards and data privacy guidelines.
  • Foster a positive work culture by being courteous, supportive, and collaborative with guests, managers, and team members.

EDUCATION/ EXPERIENCE REQUIREMENTS:
  • High School diploma preferred
  • Must have a minimum of two years prior experience and a minimum of two years supervisory experience in similar size operation
  • Hotel experience mandatory
  • Managing, mentoring and training reservation specialists
  • Event Managment
  • Quailty Control skills via telephone
  • Managing Multiple Systems
  • Excellent Problem Solving Skills

REQUIRED SKILLS:
  • Must be familiar with over the phone sales strategies
  • Must exude leadership skills to lead a group of at least 8 Reservations agents
  • Must be reliable and responsible
  • Digitally fluent
  • Typing skills
  • Must have a clear speaking voice
  • Multitasking skills
  • CPR certification and/or First aid training preferred
  • Individual should be well organized, possess excellent written and oral communication skills, work well under pressure, and utilize a friendly and courteous manner
  • Conflict Resolution
  • Financial Literacy
  • Must have excellent time management skills

PHYSICAL REQUIREMENTS:
  • Must be able to sit for long periods of time
  • Ability to work in a confined space
  • Must be able to lift 50 pounds

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