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Reservations Associate Jobs in New York (NOW HIRING)

JCC Association

Member Experience Associate

Stamford, CT · On-site

$35K - $45K/yr

Member Experience Associates are the welcoming faces of the JCC of Stamford, responsible for ... Managing reservations for group exercise classes and sports courts. * Maintaining a clean and ...

The Mark Hotel

Guest Relations Associate

Manhattan, NY · On-site

$34.54/hr

As a Guest Relations Associate, you will be the cornerstone of the guest experience-from pre ... Ensure all reservations and guest profiles are accurately maintained, up-to-date, and contain ...

The Mark

Guest Relations Associate

Manhattan, NY · On-site

As a Guest Relations Associate, you will be the cornerstone of the guest experience-from pre ... Ensure all reservations and guest profiles are accurately maintained, up-to-date, and contain ...

TOCA Football

Lead Experience Associate

New York, NY · On-site

$20 - $24/hr

Lead Experience Associate Location: New York, NY Report To: General Manager Hours Required ... Handle check-ins, reservations, and event logistics * Crush your open/close checklist daily * Work ...

TOCA Football

Lead Experience Associate

Manhattan, NY · On-site

$21 - $23/hr

Lead Experience Associate Location: New York, NY Report To: General Manager Hours Required ... Handle check-ins, reservations, and event logistics * Crush your open/close checklist daily * Work ...

Restaurant Associates

Cafe Manager

Manhattan, NY · On-site

$80K - $85K/yr

Become part of Restaurant Associates, the industry's leading provider of dining and event catering ... Manage reservations, seating plans, and station assignments to support service flow * Develop and ...

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Reservations Associate information

What is the difference between Reservations Associate vs Front Desk Agent?

AspectReservations AssociateFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentCall centers, booking platforms, hotel reservationsHotel front desk, reception area
Industry UsageHotels, travel agencies, resortsHotels, motels, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, providing information

Reservations Associates focus on managing bookings and reservations primarily through phone or online systems, while Front Desk Agents handle guest check-ins, check-outs, and on-site guest services. Both roles require customer service skills and are common in the hospitality industry, but Reservations Associates are more reservation-centric, whereas Front Desk Agents provide direct guest support at the property.

What are some common challenges faced by reservations associates and how can they be managed?

Reservations Associates often handle high call volumes and must manage multiple booking requests simultaneously, which can be challenging during peak travel seasons. Staying organized and using the reservation system efficiently are key to managing these demands. Additionally, Associates may encounter last-minute changes or upset customers, so strong communication and problem-solving skills are essential. Regular training on system updates and customer service best practices can help Reservations Associates handle these situations effectively and maintain a positive guest experience.

What is a reservations associate?

Reservations Associates are professionals who assist customers with booking and managing reservations for services such as hotels, airlines, restaurants, or rental agencies. They handle inquiries, provide information about availability and pricing, process bookings, and often resolve customer issues or changes. Their role requires strong communication skills, attention to detail, and knowledge of reservation systems to ensure a smooth and efficient booking experience for clients.

What are the key skills and qualifications needed to thrive as a reservations associate?

To excel as a Reservations Associate, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling, often supported by a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera, Sabre, or Amadeus) and basic computer applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you handle guest inquiries efficiently and maintain positive interactions. These competencies ensure accurate bookings, high guest satisfaction, and smooth operational flow within hospitality or travel organizations.
What are the most commonly searched types of Reservations jobs in New York? The most popular types of Reservations jobs in New York are:
What cities in New York are hiring for Reservations Associate jobs? Cities in New York with the most Reservations Associate job openings:
Reservations Associate jobs near you
Infographic showing various Reservations Associate job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 2% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

MASTER PROFILE: Guest Relations Center Associate

European Wax Center - Astoria

Astoria, NY

$15/hr

Full-time

Re-posted 15 days ago

Job description

About European Wax Center

European Wax Center®, a leading beauty lifestyle brand franchise founded in 2004 by the Coba brothers, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for a comfortable and luxurious experiences, which is focused on EWC’s vision of Revealing Beautiful Skin®, through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first-time guests a free wax on some of its most popular services. EWC prides itself on its unique franchise business model, and its network of more than 700 centers across the U.S.

For more information about EWC or to inquire about a franchise, visit: http://www.waxcenter.com

The Scoop

This position is responsible for providing a lasting and engaging phone experience for our guests by booking reservations, confirming reservations, and handling guest concerns.

A Day in the Life

  • Deescalates upset guests and offers a resolve to their concern when unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource.
  • Followed up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
  • Handles confidential information, including guest contact information, with a high degree of integrity
  • Books guests’ reservations accurately and efficiently while providing an excellent guest experience
  • Confirms reservations by calling guests 1-2 days before the guests’ reservation
  • Identifies new guests and creates new guest profiles by acquiring guests’ contact information and explaining center policies, such as the medication and late policy
  • Answers guests’ questions and provides necessary resources for the guest to find answers in the future.
  • Ensures desk area and equipment are clean and in good working order at end of shift.
  • Notifies Guest Relations Center Manager of any questions or concerns presented by guest or the team.

What Sets You Apart

  • Ability to be friendly and engaging on the phone with guests.
  • Ability to focus on phone calls in a fast paced environment
  • Ability to handle escalated calls with confidence and professionalism.
  • Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills.
  • Ability to prioritize work effectively.
  • Strong verbal communication skills.
  • Ability to receive constructive feedback from team and management
  • Must be able to work well with the team.
  • Must be dependable and reliable
  • Must have flexibility to meet shift requirements
  • Must be a team player and pick up shifts, if needed

Education and Experience

  • High school diploma required.1-3 years of experience in retail environment preferred

Compensation

  • $15 per hour plus bonus and incentives

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