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Reservations Associate Jobs in New York (NOW HIRING)

Bozzuto

Resident Experience Associate

Tarrytown, NY · On-site

As the Resident Experience Associate, you're the first person prospects and residents meet when ... Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators

New

Hertz

Customer Service and Sales Associate

Brooklyn, NY · On-site

$16.50/hr

The Sales & Service Associate is a commissioned team member that provides world class customer ... Convert phone shops to reservations and rentals * Creating a positive customer service experience ...

The Metropolitan Opera

Patron Associate

New York, NY

$45K/yr

The Patron Associate is responsible for providing administrative support for the Patron Office ... Manage Straz Lounge reservations. * Ensure accuracy of memberships and related activities within ...

The Metropolitan Opera

Patron Associate

New York, NY

$45K/yr

The Patron Associate is responsible for providing administrative support for the Patron Office ... Manage Straz Lounge reservations. * Ensure accuracy of memberships and related activities within ...

The Metropolitan Opera

Patron Associate

New York, NY · On-site

$45K/yr

The Patron Associate is responsible for providing administrative support for the Patron Office ... Manage Straz Lounge reservations. * Ensure accuracy of memberships and related activities within ...

PetSmart

PetsHotel Associate

Stamford, CT · On-site

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

East Brunswick, NJ

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Secaucus, NJ · On-site

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Greenburgh, NY

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Staten Island, NY · On-site

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

East Hanover, NJ · On-site

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

West Long Branch, NJ · On-site

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Farmingdale, NY

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Huntington Station, NY · On-site

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Commack, NY · On-site

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Pelham, NY · On-site

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

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All JobsReservations Associate JobsReservations Associate Jobs in New York

Reservations Associate information

What is a reservations associate?

Reservations Associates are professionals who assist customers with booking and managing reservations for services such as hotels, airlines, restaurants, or rental agencies. They handle inquiries, provide information about availability and pricing, process bookings, and often resolve customer issues or changes. Their role requires strong communication skills, attention to detail, and knowledge of reservation systems to ensure a smooth and efficient booking experience for clients.

What are the key skills and qualifications needed to thrive as a reservations associate?

To excel as a Reservations Associate, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling, often supported by a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera, Sabre, or Amadeus) and basic computer applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you handle guest inquiries efficiently and maintain positive interactions. These competencies ensure accurate bookings, high guest satisfaction, and smooth operational flow within hospitality or travel organizations.

What are some common challenges faced by reservations associates and how can they be managed?

Reservations Associates often handle high call volumes and must manage multiple booking requests simultaneously, which can be challenging during peak travel seasons. Staying organized and using the reservation system efficiently are key to managing these demands. Additionally, Associates may encounter last-minute changes or upset customers, so strong communication and problem-solving skills are essential. Regular training on system updates and customer service best practices can help Reservations Associates handle these situations effectively and maintain a positive guest experience.

What is the difference between Reservations Associate vs Front Desk Agent?

AspectReservations AssociateFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentCall centers, booking platforms, hotel reservationsHotel front desk, reception area
Industry UsageHotels, travel agencies, resortsHotels, motels, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, providing information

Reservations Associates focus on managing bookings and reservations primarily through phone or online systems, while Front Desk Agents handle guest check-ins, check-outs, and on-site guest services. Both roles require customer service skills and are common in the hospitality industry, but Reservations Associates are more reservation-centric, whereas Front Desk Agents provide direct guest support at the property.

Is a reservations associate a good job?

A reservations associate is responsible for managing booking inquiries, often using reservation systems like Opera or Sabre. The role typically involves customer service skills, attention to detail, and working in a fast-paced environment, making it suitable for those interested in hospitality or travel industries. Compensation and job satisfaction vary depending on the employer and location.

What are the most commonly searched types of Reservations jobs in New York?

The most popular types of Reservations jobs in New York are:

What cities in New York are hiring for Reservations Associate jobs?

Cities in New York with the most Reservations Associate job openings:

Reservations Associate jobs near you
Infographic showing various Reservations Associate job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Resident Experience Associate

Bozzuto

Tarrytown, NY • On-site

Full-time

Posted 3 days ago

New

Bozzuto rating

6.5

Company rating: 6.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

155th of 209 rated real estate companies

Job description

Primary Responsibilities:

As the Resident Experience Associate, you're the first person prospects and residents meet when they come home. You take ownership and pride in creating stellar first impressions and building ongoing positive relationships. Your natural ability to strike up a conversation and make people feel "at home" is what enables you to excel. You enjoy personalizing every interaction and consider it a challenge to learn the names and favorite things of all of your customers (that goes for four-legged residents too)

As a Resident Experience Associate, your primary responsibilities include:

  • Converting leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood
  • Contributing to desired occupancy levels by coordinating tours of the community with the leasing team
  • Solving problems and providing timely assistance to residents and prospects with care
  • Planning and executing meaningful events and activities that engage residents and foster a sense of community
  • Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community
  • Generating awareness, interest and excitement via social media
  • Encouraging happy customers to share the love by writing reviews on social networking sites
  • Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
  • Working weekends or evenings depending on the shift
  • A willingness to obtain a leasing license within your first 90 days of employment
You Create Value by:
  • Engaging people in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home
  • Solving problems for your customers and treating them like you would your best friend
  • Meticulously following up with everyone
  • Playing an active role in making certain the community is impeccable
  • Jumping in and covering for team members when needed
  • Seeking out opportunities to enhance the customer's experience
What You Bring to Us:
  • 2+ years' experience in a hospitality, retail, travel or hotel environment
  • Outstanding communication skills, both written and verbal
  • A sharp professional appearance
  • Competent with various software, apps and computer programs
  • An eye for detail and a knack for anticipating a customer's needs
  • A customer-focused mentality
  • Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

What Bozzuto employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Bozzuto

Sourced by ZipRecruiter

At Bozzuto, it's all about experience. Whether it's the experience you bring, gain or give, we want your journey to be exceptional. Guided by our core values of creativity, concern, passion and the pursuit of perfection, we've been creating inspiring, engaging and vibrant communities for three decades.

Industry

Real estate and rental and leasing

Company size

1,001 - 5,000 Employees

Headquarters location

Greenbelt, MD, US

Year founded

1988

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