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Reservations Associate Jobs in Iowa (NOW HIRING)

StepStone Hospitality

Night Audit

Des Moines, IA · On-site

$14.75 - $19.50/hr

... associates. • Ability to adhere to all applicable Federal, state, local, safety, and health ... reservations agent, and telephone operator duties as needed. • Ability to accurately reports ...

PetSmart

Pet Groomer & Salon Trainer

Ankeny, IA · On-site

Every associate plays a vital role in creating meaningful experiences for pets and their families ... Utilizes salon tools including the booking system and call logs to make reservations and conduct ...

PetSmart

Pet Groomer & Salon Trainer

Ankeny, IA · On-site

Every associate plays a vital role in creating meaningful experiences for pets and their families ... Utilizes salon tools including the booking system and call logs to make reservations and conduct ...

GameStop Inc

Retail Keyholder (Store 5269)

Ankeny, IA

$14 - $18.50/hr

... title reservations program, trade-in program, and Pro Rewards guest loyalty program. * Assist the Store Manager with setting guest service expectations for store associates and training store ...

GameStop Inc

Retail Keyholder (Store 6680)

Cedar Rapids, IA

$14.50 - $19.25/hr

... title reservations program, trade-in program, and Pro Rewards guest loyalty program. * Assist the Store Manager with setting guest service expectations for store associates and training store ...

GameStop Inc

Retail Keyholder (Store 3261)

Sioux City, IA

$14.50 - $19.25/hr

... title reservations program, trade-in program, and Pro Rewards guest loyalty program. * Assist the Store Manager with setting guest service expectations for store associates and training store ...

GameStop Inc

Retail Keyholder (Store 2396)

Davenport, IA

$13 - $17.25/hr

... title reservations program, trade-in program, and Pro Rewards guest loyalty program. * Assist the Store Manager with setting guest service expectations for store associates and training store ...

GameStop

Retail Keyholder (Store 7578)

Clinton, IA · On-site

$14 - $18.50/hr

... title reservations program, trade-in program, and Pro Rewards guest loyalty program. * Assist the Store Manager with setting guest service expectations for store associates and training store ...

GameStop Inc

Retail Keyholder (Store 2556)

Altoona, IA

$14.25 - $18.75/hr

... title reservations program, trade-in program, and Pro Rewards guest loyalty program. * Assist the Store Manager with setting guest service expectations for store associates and training store ...

GameStop Inc

Retail Keyholder (Store 7578)

Clinton, IA

$14 - $18.50/hr

... title reservations program, trade-in program, and Pro Rewards guest loyalty program. * Assist the Store Manager with setting guest service expectations for store associates and training store ...

GameStop Inc

Retail Keyholder (Store 2522)

Davenport, IA

$13 - $17.25/hr

... title reservations program, trade-in program, and Pro Rewards guest loyalty program. * Assist the Store Manager with setting guest service expectations for store associates and training store ...

GameStop Inc

Retail Keyholder (Store 2653)

Fort Dodge, IA

$14.25 - $19/hr

... title reservations program, trade-in program, and Pro Rewards guest loyalty program. * Assist the Store Manager with setting guest service expectations for store associates and training store ...

GameStop Inc

Retail Keyholder (Store 1443)

Des Moines, IA

$14.50 - $19/hr

... title reservations program, trade-in program, and Pro Rewards guest loyalty program. * Assist the Store Manager with setting guest service expectations for store associates and training store ...

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Reservations Associate information

What is the difference between Reservations Associate vs Front Desk Agent?

AspectReservations AssociateFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentCall centers, booking platforms, hotel reservationsHotel front desk, reception area
Industry UsageHotels, travel agencies, resortsHotels, motels, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, providing information

Reservations Associates focus on managing bookings and reservations primarily through phone or online systems, while Front Desk Agents handle guest check-ins, check-outs, and on-site guest services. Both roles require customer service skills and are common in the hospitality industry, but Reservations Associates are more reservation-centric, whereas Front Desk Agents provide direct guest support at the property.

What are some common challenges faced by Reservations Associates and how can they be managed?

Reservations Associates often handle high call volumes and must manage multiple booking requests simultaneously, which can be challenging during peak travel seasons. Staying organized and using the reservation system efficiently are key to managing these demands. Additionally, Associates may encounter last-minute changes or upset customers, so strong communication and problem-solving skills are essential. Regular training on system updates and customer service best practices can help Reservations Associates handle these situations effectively and maintain a positive guest experience.

What are Reservations Associates?

Reservations Associates are professionals who assist customers with booking and managing reservations for services such as hotels, airlines, restaurants, or rental agencies. They handle inquiries, provide information about availability and pricing, process bookings, and often resolve customer issues or changes. Their role requires strong communication skills, attention to detail, and knowledge of reservation systems to ensure a smooth and efficient booking experience for clients.

What are the key skills and qualifications needed to thrive as a Reservations Associate, and why are they important?

To excel as a Reservations Associate, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling, often supported by a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera, Sabre, or Amadeus) and basic computer applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you handle guest inquiries efficiently and maintain positive interactions. These competencies ensure accurate bookings, high guest satisfaction, and smooth operational flow within hospitality or travel organizations.
What cities in Iowa are hiring for Reservations Associate jobs? Cities in Iowa with the most Reservations Associate job openings:
Reservations Associate jobs near you
Host

Host

Friendship Village Retirement Community

Waterloo, IA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Host - Full Time

Complete an application at: https://friendshipvillageiowa.applicantpro.com/jobs/

Do you enjoy providing customer service? Do you like working with the elderly?

If you have an upbeat, positive personality with the ability to provide exceptional customer service to all who enter our facility then we have the position for you!

Friendship Village is looking for an enthusiastic and dedicated individual to join our Dining Team. You will provide prompt, efficient, courteous and reliable service in a fast-paced environment that will promote goodwill among our Friendship Village community.

In this role you will:

  • Greeting and seat residents and guests as they arrive
  • Manager reservations and organize seating plans to balance server workload
  • Provide updates to customers on wait times and ensure
  • Assist with providing work direction to Dining Associates (servers)

To be successful you need:

  • 2+ years of hospitality or customer service experience
  • Good communication skills, both verbal and written
  • Good organization and
  • A passion and drive to provide exceptional service
  • Applicants are required to pass pre-employment screenings that could include: Criminal background checks, Abuse registry check, Drug test, Physical, Flu vaccinated and TB test.

Friendship Village Retirement Community is full service retirement community.

  • 2025 Employer of Choice!
  • Five Star CMS organization

Friendship Village has built a workplace that cultivates creativeness, productivity, and enhances learning in a fun and energetic environment. We are looking for employees that are hardworking, dependable, caring individuals who are dedicated to going the extra mile in everything they do. We want only those who practice open and honest communication and build trust in one another.

Benefits - available to employees working 25 hours or more a week:

  • Medical, dental and vision
  • Company paid and voluntary life insurance
  • Short/long term disability
  • Flex spending accounts
  • Critical care and other supplemental insurance
  • PTO Paid time off
  • Paid holidays after 30 days
  • 401k retirement

Additional benefits - available to all employees:

  • HIVE - FREE Employee Wellness Center/Gym and Pool
  • Onsite Childcare Center with discount for employees
  • Employee Food Pantry
  • 2.5 more times pay for working holidays
  • Continuing Education opportunities

Apply at: https://friendshipvillageiowa.applicantpro.com/jobs/


Job Posted by ApplicantPro