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Reservations Associate Jobs in Iowa (NOW HIRING)

Commonwealth Hotels

Front Desk Agent

Norwalk, IA · On-site

$13.25 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Reservations Management: Handling room reservations, cancellations, and modifications accurately ... and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world ...

Commonwealth Hotels

Front Desk Agent

Norwalk, IA · On-site

$13.25 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Reservations Management: Handling room reservations, cancellations, and modifications accurately ... and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world ...

Commonwealth Hotels

Front Desk Agent

Norwalk, IA · On-site

$13.25 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Reservations Management: Handling room reservations, cancellations, and modifications accurately ... and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world ...

PetSmart Careers

Pet Groomer & Salon Trainer

Ankeny, IA · On-site

$14.21 - $23.31/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary ... Utilizes salon tools including the booking system and call logs to make reservations and conduct ...

PetSmart

Pet Groomer & Salon Trainer

Ankeny, IA · On-site

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary ... Utilizes salon tools including the booking system and call logs to make reservations and conduct ...

PetSmart

Pet Groomer & Salon Trainer

Ankeny, IA · On-site

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary ... Utilizes salon tools including the booking system and call logs to make reservations and conduct ...

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Reservations Associate information

What is a reservations associate?

Reservations Associates are professionals who assist customers with booking and managing reservations for services such as hotels, airlines, restaurants, or rental agencies. They handle inquiries, provide information about availability and pricing, process bookings, and often resolve customer issues or changes. Their role requires strong communication skills, attention to detail, and knowledge of reservation systems to ensure a smooth and efficient booking experience for clients.

What are the key skills and qualifications needed to thrive as a reservations associate?

To excel as a Reservations Associate, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling, often supported by a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera, Sabre, or Amadeus) and basic computer applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you handle guest inquiries efficiently and maintain positive interactions. These competencies ensure accurate bookings, high guest satisfaction, and smooth operational flow within hospitality or travel organizations.

What are some common challenges faced by reservations associates and how can they be managed?

Reservations Associates often handle high call volumes and must manage multiple booking requests simultaneously, which can be challenging during peak travel seasons. Staying organized and using the reservation system efficiently are key to managing these demands. Additionally, Associates may encounter last-minute changes or upset customers, so strong communication and problem-solving skills are essential. Regular training on system updates and customer service best practices can help Reservations Associates handle these situations effectively and maintain a positive guest experience.

What is the difference between Reservations Associate vs Front Desk Agent?

AspectReservations AssociateFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentCall centers, booking platforms, hotel reservationsHotel front desk, reception area
Industry UsageHotels, travel agencies, resortsHotels, motels, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, providing information

Reservations Associates focus on managing bookings and reservations primarily through phone or online systems, while Front Desk Agents handle guest check-ins, check-outs, and on-site guest services. Both roles require customer service skills and are common in the hospitality industry, but Reservations Associates are more reservation-centric, whereas Front Desk Agents provide direct guest support at the property.

Is a reservations associate a good job?

A reservations associate is responsible for managing booking inquiries, often using reservation systems like Opera or Sabre. The role typically involves customer service skills, attention to detail, and working in a fast-paced environment, making it suitable for those interested in hospitality or travel industries. Compensation and job satisfaction vary depending on the employer and location.

What are the most commonly searched types of Reservations jobs in Iowa?

The most popular types of Reservations jobs in Iowa are:

What cities in Iowa are hiring for Reservations Associate jobs?

Cities in Iowa with the most Reservations Associate job openings:

Reservations Associate jobs near you
Infographic showing various Reservations Associate job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

TRAVELING FRONT DESK ASSOCIATE

Kinseth Hospitality Company

Coralville, IA • On-site

$12.75 - $16.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Kinseth Hospitality rating

5.2

Company rating: 5.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Traveling Guest Service Representative

This position, while primarily covering Iowa hotels, may require travel out-of-state.

What we offer:

  • Health, Dental, Vision and other benefits available after 60 days
  • DailyPay
  • 401k
  • Paid Training
  • Paid PTO
  • Referral program
  • Discounts at all Kinseth Hotel Corporation hotels and restaurants

Traveling Guest Service Representatives needed to travel among our 115 hotels in 14 states to provide customer service to guests of our hotels by performing the below duties.

Candidates must have:

  • Valid Driver License
  • Insurance driving record
  • Proof of vehicle insurance
  • Reliable transportation

Candidates will receive food/mileage reimbursements and hotel accommodations.

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Greets, registers, suggestively sells rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
  • Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
  • Date stamps, sorts, and racks incoming mail and messages.
  • Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
  • Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
  • Accurately checks out guests and communicates departures with housekeeping staff.
  • Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
  • Makes, confirms and cancels reservations via telephone, computer and in writing.
  • Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
  • Posts charges such as room, food, liquor, or telephone, to ledger.
  • Deposits guests' valuables in hotel safe or safe deposit box.
  • Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
  • Maintains the cleanliness and organization of the hotel lobby and front desk area.

KHC Policies: Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Certificates, Licenses, Registrations: May require franchise specific certification depending on business unit. Valid driver's license and proof of insurability required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

What Kinseth Hospitality employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Kinseth Hospitality logo

About Kinseth Hospitality

Sourced by ZipRecruiter

Kinseth Hospitality, located in North Liberty, IA, US, is a leading hotel management company in the hospitality industry. The company, with its wide assortment of services, manages over 90 hotels and restaurants across 13 states, focusing on key brands like Courtyard by Marriott, Hampton Inn, and Country Inn and Suites, among others. Founded in the late 70s by Bruce and Ken Kinseth, the company has progressively built a reputation for excellent service, having established a corporate mission to provide unmatched service to guests, compelling results to owners and investors, and a rewarding work environment for its employees. With more than four decades in the industry, Kinseth Hospitality also stands out for receiving multiple awards and recognitions, including the Marriott Partnership Circle Award, proving their sustained excellence in the industry.

Industry

Traveler accommodation

Company size

1,001 - 5,000 Employees

Headquarters location

North Liberty, IA, US

Year founded

1963

Social media

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