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Reservations Associate Jobs in Iowa (NOW HIRING)

Commonwealth Hotels

Guest Service Agent

Norwalk, IA

$14 - $17.75/hr

Reservations Management: Handling room reservations, cancellations, and modifications accurately ... and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world ...

New

Commonwealth Hotels

Guest Service Agent

Norwalk, IA · On-site

$14 - $17.75/hr

Reservations Management: Handling room reservations, cancellations, and modifications accurately ... and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world ...

New

Commonwealth Hotels

Guest Service Agent

Norwalk, IA

$14 - $17.75/hr

Reservations Management: Handling room reservations, cancellations, and modifications accurately ... and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world ...

New

Commonwealth Hotels

Night Auditor

Norwalk, IA · On-site

$14 - $18.75/hr

Reservations Management: Handling room reservations, cancellations, and modifications accurately ... and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world ...

New

Commonwealth Hotels

Night Auditor

Norwalk, IA

$14 - $18.75/hr

Reservations Management: Handling room reservations, cancellations, and modifications accurately ... and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world ...

Commonwealth Hotels

Night Auditor

Norwalk, IA

$14 - $18.75/hr

Reservations Management: Handling room reservations, cancellations, and modifications accurately ... and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world ...

New

PetSmart Careers

Pet Groomer & Salon Trainer

Ankeny, IA · On-site

$14.21 - $19.67/hr

Every associate plays a vital role in creating meaningful experiences for pets and their families ... Utilizes salon tools including the booking system and call logs to make reservations and conduct ...

PetSmart

Pet Groomer & Salon Trainer

Ankeny, IA · On-site

Every associate plays a vital role in creating meaningful experiences for pets and their families ... Utilizes salon tools including the booking system and call logs to make reservations and conduct ...

Renaissance Des Moines

Night Audit

Des Moines, IA · On-site

$14.75 - $19.50/hr

Ability to communicate effectively with guests, vendors, and other associates. Ability to adhere to ... Perform front desk supervisor, guest service agent, reservations agent, and telephone operator ...

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Reservations Associate information

What is the difference between Reservations Associate vs Front Desk Agent?

AspectReservations AssociateFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentCall centers, booking platforms, hotel reservationsHotel front desk, reception area
Industry UsageHotels, travel agencies, resortsHotels, motels, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, providing information

Reservations Associates focus on managing bookings and reservations primarily through phone or online systems, while Front Desk Agents handle guest check-ins, check-outs, and on-site guest services. Both roles require customer service skills and are common in the hospitality industry, but Reservations Associates are more reservation-centric, whereas Front Desk Agents provide direct guest support at the property.

What are some common challenges faced by Reservations Associates and how can they be managed?

Reservations Associates often handle high call volumes and must manage multiple booking requests simultaneously, which can be challenging during peak travel seasons. Staying organized and using the reservation system efficiently are key to managing these demands. Additionally, Associates may encounter last-minute changes or upset customers, so strong communication and problem-solving skills are essential. Regular training on system updates and customer service best practices can help Reservations Associates handle these situations effectively and maintain a positive guest experience.

What are Reservations Associates?

Reservations Associates are professionals who assist customers with booking and managing reservations for services such as hotels, airlines, restaurants, or rental agencies. They handle inquiries, provide information about availability and pricing, process bookings, and often resolve customer issues or changes. Their role requires strong communication skills, attention to detail, and knowledge of reservation systems to ensure a smooth and efficient booking experience for clients.

What are the key skills and qualifications needed to thrive as a Reservations Associate, and why are they important?

To excel as a Reservations Associate, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling, often supported by a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera, Sabre, or Amadeus) and basic computer applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you handle guest inquiries efficiently and maintain positive interactions. These competencies ensure accurate bookings, high guest satisfaction, and smooth operational flow within hospitality or travel organizations.
What cities in Iowa are hiring for Reservations Associate jobs? Cities in Iowa with the most Reservations Associate job openings:
Reservations Associate jobs near you
Infographic showing various Reservations Associate job openings in Iowa as of May 2026, with employment types broken down into 25% Full Time, 73% Part Time, 1% Temporary, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Front Desk Agent, Part Time l Country Inn & Suites, Clive

Front Desk Agent, Part Time l Country Inn & Suites, Clive

CSM Corporation

West Des Moines, IA • On-site

$14 - $17.75/hr

Other

Posted 26 days ago

Job description

  • Anticipates and responds to guests in a friendly and positive manner
  • Responsible for providing the highest level of service
  • Process check-ins and check-outs, verify billing, create reservations, and process special requests
  • Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
  • Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
  • Understands and follows the company guest service recovery program
  • Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
  • Monitors room availability, follows restrictions, and all booking policies and procedures
  • Drives sales and maximizes revenue by up-selling rooms and amenities
  • Follows company procedures when handling cash and processing financial transactions
  • Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
  • Produces required volume of work by planning, organizing and prioritizing work duties
  • Adheres to company general work rules, department procedures and company policies
  • Attends all required department and hotel meetings
  • Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
  • Follows all company procedures for guest/associate incidents
  • Knowledgeable of hotel emergency procedures

Education: High school diploma or GED
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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