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Reservations Associate Jobs in Iowa (NOW HIRING)

Wyndham Destinations

Outbound Reservations

Nevada, IA · Remote

Our dedicated associates help the company achieve its mission to put the world on vacation ... Outbound And Inbound Reservations Specialist - Create Dream Vacations & Drive Results! How You'll ...

PetSmart

PetsHotel Associate

Clive, IA

$14.25 - $16.25/hr

Pets Hotel Associate About Life at PetSmart At PetSmart, we're more than just a company obsessed ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

Hotel Pommier

Guest Services Associate

Ankeny, IA

$14 - $17/hr

Manage daily reservations (guest info, dates, payments, etc.) to ensure financials are in order, don't worry we will train you! * Help us keep our guest rooms sparkly clean , sanitized, and stocked!

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Reservations Associate information

What is the difference between Reservations Associate vs Front Desk Agent?

AspectReservations AssociateFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentCall centers, booking platforms, hotel reservationsHotel front desk, reception area
Industry UsageHotels, travel agencies, resortsHotels, motels, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, providing information

Reservations Associates focus on managing bookings and reservations primarily through phone or online systems, while Front Desk Agents handle guest check-ins, check-outs, and on-site guest services. Both roles require customer service skills and are common in the hospitality industry, but Reservations Associates are more reservation-centric, whereas Front Desk Agents provide direct guest support at the property.

What are some common challenges faced by Reservations Associates and how can they be managed?

Reservations Associates often handle high call volumes and must manage multiple booking requests simultaneously, which can be challenging during peak travel seasons. Staying organized and using the reservation system efficiently are key to managing these demands. Additionally, Associates may encounter last-minute changes or upset customers, so strong communication and problem-solving skills are essential. Regular training on system updates and customer service best practices can help Reservations Associates handle these situations effectively and maintain a positive guest experience.

What are Reservations Associates?

Reservations Associates are professionals who assist customers with booking and managing reservations for services such as hotels, airlines, restaurants, or rental agencies. They handle inquiries, provide information about availability and pricing, process bookings, and often resolve customer issues or changes. Their role requires strong communication skills, attention to detail, and knowledge of reservation systems to ensure a smooth and efficient booking experience for clients.

What are the key skills and qualifications needed to thrive as a Reservations Associate, and why are they important?

To excel as a Reservations Associate, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling, often supported by a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera, Sabre, or Amadeus) and basic computer applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you handle guest inquiries efficiently and maintain positive interactions. These competencies ensure accurate bookings, high guest satisfaction, and smooth operational flow within hospitality or travel organizations.
What cities in Iowa are hiring for Reservations Associate jobs? Cities in Iowa with the most Reservations Associate job openings:
Reservations Associate jobs near you
Infographic showing various Reservations Associate job openings in Iowa as of June 2026, with employment types broken down into 3% As Needed, 52% Full Time, 39% Part Time, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Outbound Reservations

Outbound Reservations

Wyndham Destinations

Nevada, IA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Wyndham Hotels & Resorts rating

5.6

Company rating: 5.6 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

72nd of 106 rated hotels

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Outbound And Inbound Reservations Specialist - Create Dream Vacations & Drive Results!

How You'll Shine

Are you a persuasive communicator with a passion for customer service? Do you thrive in a fast-paced environment where performance and results are rewarded? As an Outbound and Inbound Reservations Specialist, you'll be at the forefront of helping our valued owners plan their next dream getaway while meeting and exceeding your goals.

We're looking for highly motivated individuals with exceptional selling skills, the ability to build strong relationships with owners, and a drive to convert conversations into bookings. If you're competitive, goal-oriented, and eager to maximize your earning potential, this is the role for you!

Why Join Us?

Imagine connecting with owners who are genuinely excited to hear from you, guiding them toward exclusive vacation opportunities, and helping turn their travel dreams into reality!

You'll start with immersive training to become an expert in overcoming objections, tailoring offers, and mastering our vacation products. With a work-from-home opportunity, you'll have the flexibility to build rewarding connections and achieve success from the comfort of your home.

Start Date: Friday, July 31st, 2026

Training Schedule(4 weeks):

Monday - Friday: 6:00 am to 3 pm PST

Post Training Schedule:

A schedule will be provided towards the end of training. Hours of Operation:

Monday through Friday, 6 AM to 5 PM PST and Saturday, 6 AM to 3 PM PST

Work Location:

This is a fully virtual, work-from-home position for candidates residing in Nevada. Candidates residing outside these states will not be considered. Successful candidates must meet our work-from-home requirements (see below).

What is required for me to work from home?

  • Quiet workplace free of distractions and background noise

  • High speed internet requirements: Download speed of 20 mbps and upload speed of 3 mbps average ping below 100m

  • Must be able to hardwire computer directly to a router

  • Must have own personal device with a working camera to be used for the first week of training (until our computers reach your home)

  • Intermediate computer proficiency and ability to troubleshoot technical issues while at home

How You'll Shine:

  • Drive Reservations & Revenue: Use your persuasive skills to proactively contact owners, present compelling vacation offers, and successfully close bookings.

  • Engage with Enthusiasm: Establish rapport, uncover travel desires, and craft personalized offers that lead to confident booking decisions.

  • Master Consultative Selling: Conduct discovery conversations to identify owner needs, position the right vacation experience, and create urgency to drive conversions.

  • Overcome Objections: Confidently handle resistance, highlight value, and tailor solutions to convert hesitant owners into enthusiastic travelers.

  • Deliver Exceptional Service: Ensure a seamless booking experience by providing expert guidance, securing accommodation, and addressing any concerns.

  • Exceed Performance Goals: Strive to meet and exceed key performance metrics.

What You'll Bring:

  • High school diploma or GED.

  • Excellent communication skills and a strong customer focus.

  • Sales-minded professionalism.

  • Hospitality, sales, or marketing call center experience.

  • Ability to overcome challenges and objections.

  • Ability to work in a goal- and performance-based environment.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
  • Legal and identify theft plan
  • Voluntary income protection benefits
  • Wellness program (subject to provider availability)
  • Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

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