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Representative Night information

What are some common challenges faced by a Representative Night and how can they be managed?

One common challenge for a Representative Night is handling customer concerns or emergencies during overnight shifts when support from other departments may be limited. Staying organized, having strong problem-solving skills, and being familiar with escalation protocols can help manage these situations effectively. Additionally, maintaining clear communication with both customers and daytime staff ensures continuity of service and helps resolve issues swiftly. Adjusting to a nocturnal work schedule may also require personal strategies to maintain energy and focus throughout the shift.

What is the difference between Representative Night vs Customer Service Representative?

AspectRepresentative NightCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require specific certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentNight shifts, call centers, or retail settings operating during evening hoursDay shifts, call centers, retail stores, or office environments
Industry UsageRetail, hospitality, or call centers with 24-hour operationsRetail, telecommunications, banking, and service industries
Common Search/ComparisonRepresentative Night vs Customer Service Representative

Representative Night roles typically involve working evening or overnight shifts in retail or call center environments, focusing on customer support during off-hours. Customer Service Representatives usually work during daytime hours, providing assistance in various industries. While both roles require strong communication skills and similar credentials, their work hours and environments differ significantly, catering to different customer needs and business operations.

What are the key skills and qualifications needed to thrive as a Representative Night, and why are they important?

To thrive as a Representative Night, you generally need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer management systems, telephone systems, and basic office software is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are important soft skills for this role. These skills are essential for effectively assisting customers, managing inquiries during off-peak hours, and ensuring smooth operational continuity overnight.

What are Representative Night jobs?

Representative Night jobs typically involve working as a customer service or support representative during overnight or late evening shifts. These professionals handle inquiries, resolve issues, and provide assistance to customers outside of standard business hours. The role often requires strong communication skills, the ability to work independently, and adaptability to night shift schedules. Employers may include call centers, hospitality businesses, healthcare organizations, or any company that offers 24/7 support.
What are the most commonly searched types of Representative jobs in Raleigh, NC? The most popular types of Representative jobs in Raleigh, NC are:
Representative Night jobs near you
Night Lead, Housekeeping

Night Lead, Housekeeping

Durham Technical Community College

Durham, NC • On-site

$41K - $52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Salary: $41,946.00 - $52,433.00 Annually
Location : Durham, NC
Job Type: Full-Time Staff
Job Number: 26-27-00002
Division: Campus Operations
Department: Housekeeping
Opening Date: 07/02/2026
Closing Date: 8/2/2026 11:59 PM Eastern
FLSA: Non-Exempt
Description
Do Great Things! Durham Technical Community College is hiring a Night Lead Housekeeper in the Housekeeping Department. The Housekeeping Lead is a lead position responsible for working with, coordinating, and collaborating with all nighttime contracted housekeeping employees who maintain and ensure the cleaning standards performed in DTCC buildings. The Lead is responsible for providing direction and oversight as well as performing other duties as directed by the Housekeeping Manager and Assistant Facilities Director to achieve the objectives of the Facility Services Department and carrying out all duties as specified in the contract of employment.
Examples of Duties
Job Duties, and Responsibilities:
  1. Responsible for assisting when necessary with setting up special room arrangements, relocating DTCC faculty and staff; moving furniture and equipment; supply distribution to buildings on occasion as deemed necessary.
  2. Maintaining the cleaning standards of all DTCC buildings.
  3. Provide liaison for contract activities between DTCC and contracted janitorial service companies performing services for DTCC. Among these duties included is the daily communication necessary to maintain satisfactory cleaning standard, assisting in enforcing contract requirements.
  4. Monitoring and assisting of cleaning hallways, lounges, classrooms and rest rooms, checking for spills and debris on a scheduled basis throughout the work period, and immediately addressing problems when identified such as cleaning carpeted areas, clean grout and strip and wax floors.
  5. Ensure that cleaning equipment and supplies are properly maintained and stored and perform minor repairs on housekeeping equipment to extend the life of the equipment and when repair is not successful, report to Supervisor to ensure timely repair is made.
  6. Ensure that storerooms and janitor closets are maintained in a clean and orderly manner.
  7. Ensure that all evening cleaning is completed to DTCC standards nightly.
  8. Ensure all offices and doors are secured at the end of each night to include locking the key box located in Facility Services.
  9. Perform nightly inspections of building for cleanliness.
  10. Assist with developing and maintaining appropriate training for all housekeeping staff.
  11. Report any discrepancies or deficiencies with the housekeeping staff's compliance with policies, procedures and objectives of the Facility Services Department to the Housekeeping Manager immediately when identified.
  12. All safety equipment provided by DTCC will be properly maintained and used in as required by OSHA.
  13. Meet with Housekeeping Manager on a weekly basis to report issues that need attention and discuss overall departmental functions.
  14. Follow all work assignments as directed by Housekeeping Manager and Assistant Director of Facility Services.
  15. Additional duties shall include other appropriate activities as assigned by the Housekeeping Manager, Assistant Director of Facility Services, Director of Facility Services, Chief Division Officer, and/or the President.
  16. Must be regular in attendance and willing to cooperate with the other employees to get the job done.

Minimum Qualifications
At least a High School Diploma or equivalent is required
A valid Driver's License is required
Work Experience:
Minimum of 5 years of housekeeping experience with a minimum of 3 years being in a lead role is required
Supplemental Information
Knowledge, Skills, and Abilities:
  1. Must have the necessary knowledge and use of products for housekeeping duties.
    Willing to train and upgrade knowledge in assigned duties.
  2. Showing initiative in the job to ensure a continuous, timely and efficient operation, using good judgment without constant or direct supervision, and being alert for new ideas and improvements.
  3. Understanding of the mission, goals, and objectives of the College and a facility maintenance organization
  4. Must have good organizational skills to maintain records and schedules for faculty/staff relocations and housekeeping work assignments
  5. Must be able to communicate effectively through verbal and written means, organize work and account for details.
  6. Have the ability to follow directives and complete assignments in a timely and efficient manner.
  7. Must be reliable, responsible, tactful, resourceful and trustworthy person with a sincere interest and attitude towards the mission of the college and must have a cooperative disposition in working well with other people.
Physical Demands:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The physical and mental demands described as follows are representative of those that must be met by an employee in performing the essential functions of this job:
  • Ability to stand for long periods of time.
  • Ability to lift, at times, 50 lbs.
  • Good eye/hand dexterity.

Normal Working Hours:
A minimum of a 40-hour work week as determined with the supervisor to allow the employee to fulfill the assigned duties and responsibilities including regular meetings with immediate supervisor and occasional weekend work. Summer and holiday schedules may vary.
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.
To learn more details, visit our page.
01
Which statement below best describes the highest level of education you have completed?
  • Less than High School
  • High school graduate, diploma or the equivalent (GED)
  • Associate degree
  • Bachelor's degree
  • Master's degree
  • Doctorate degree

02
Do you have a valid North Carolina driver's license?
  • Yes
  • No

03
Do you have at least 5 years of housekeeping experience, including a minimum of 3 years in a lead role?
  • Yes
  • No

Required Question

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