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Representative Associate Jobs in Centralia, IL (NOW HIRING)

Ross Stores

Area Supervisor

Mount Vernon, IL · On-site

Recognizes Associates using Company recognition programs. Personal and Store Brand * Represents and supports the Company brand at all times. * Maintains a professional appearance, in accordance with ...

Ross Stores, Inc

Area Supervisor

Mount Vernon, IL · On-site

Recognizes Associates using Company recognition programs. Personal and Store Brand * Represents and supports the Company brand at all times. * Maintains a professional appearance, in accordance with ...

Ross Stores

Area Supervisor

Mount Vernon, IL · On-site

Recognizes Associates using Company recognition programs. Personal and Store Brand * Represents and supports the Company brand at all times. * Maintains a professional appearance, in accordance with ...

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Showing results 41-60

All JobsRepresentative Associate JobsRepresentative Associate Jobs in Centralia, IL

Representative Associate information

What is a representative associate?

Representative Associates are professionals who act as liaisons between customers and a company, assisting with inquiries, resolving issues, and ensuring customer satisfaction. They often work in customer service, sales, or support roles, handling communications via phone, email, or chat. Representative Associates are expected to have strong communication and problem-solving skills, as they play a crucial role in maintaining positive relationships with clients. Their responsibilities may also include processing orders, providing product or service information, and escalating complex issues to higher management.

How does a representative associate typically collaborate with other departments to resolve customer issues?

As a Representative Associate, you will frequently work alongside teams such as technical support, billing, and sales to ensure customer concerns are addressed efficiently. Collaboration often involves escalating complex cases, sharing feedback, and participating in cross-functional meetings to streamline processes. Effective communication and teamwork are key, as you'll need to relay information clearly and advocate for the customer's needs within the organization.

What are the key skills and qualifications needed to thrive as a representative associate, and why are they important?

To thrive as a Representative Associate, you generally need strong communication, customer service, and problem-solving skills, often supported by at least a high school diploma or equivalent. Familiarity with CRM software, call center systems, and basic office technology is typically required. Outstanding interpersonal skills, patience, and a positive attitude help you excel in customer interactions and team environments. These abilities ensure efficient resolution of customer issues, high satisfaction rates, and effective collaboration within the organization.

What is the difference between Representative Associate vs Customer Service Representative?

AspectRepresentative AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; customer service training
Work EnvironmentRetail, call centers, sales environmentsCall centers, retail, service industries
Employer & Industry UsageRetail, telecommunications, insuranceTelecommunications, retail, banking
Common Search & ComparisonOften compared for entry-level customer interaction rolesCommonly compared for customer support roles

The main difference between a Representative Associate and a Customer Service Representative lies in their job scope and industry usage. Representative Associates often work in retail and sales environments, focusing on sales and customer engagement, while Customer Service Representatives primarily handle customer inquiries and support in service industries. Both roles require similar credentials but differ in daily tasks and employer settings.

Are representative associate positions entry level?

Yes, representative associate positions are typically entry-level roles that often require minimal prior experience. They usually involve customer service, communication skills, and basic computer proficiency, making them accessible to recent graduates or individuals new to the workforce.

What job categories do people searching Representative Associate jobs in Centralia, IL look for?

The top searched job categories for Representative Associate jobs in Centralia, IL are:

What cities near Centralia, IL are hiring for Representative Associate jobs?

Cities near Centralia, IL with the most Representative Associate job openings:

Representative Associate jobs near you
Infographic showing various Representative Associate job openings in Centralia, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Casualty Claims Representative

Auto Owners Insurance Company

Mount Vernon, IL • On-site

Full-time

Retirement, PTO

Posted 11 days ago

Auto-Owners Insurance rating

9.2

Company rating: 9.2 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

23rd of 315 rated insurance

Job description

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

Applications are accepted on an ongoing basis. An open position may not be available at this time.
We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking an experienced and motivated Casualty Claims professional to join our team. This job requires mastery of claims-handling skills and requires the person to:

  • Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation.

  • Analyze and interpret policy coverage and determine liability and damages.

  • Negotiate claims settlements in accordance with company procedures and within authority limits.

  • Communicate claim status to all relevant stakeholders, including insureds and agents.

  • Maintain accurate documentation in company systems and adhere to regulatory and internal standards.

  • Participate in training and education programs to enhance claim-handling skills.

  • Travel as needed for onsite investigations or meetings.

  • Maintain punctual attendance according to an assigned work schedule at a Company-approved work location.

Desired Skills & Experience

  • Bachelor's degree or equivalent combination of education and related experience.

  • At least 1 year of related insurance or claims experience.

  • Basic understanding of casualty policy language

  • Strong verbal and written communication

  • Ability to gather and interpret information for effective claims resolution

  • Demonstrated ability to manage time and tasks efficiently

  • Interpersonal skills to deal with diverse customers and situations

Benefits

Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!

Compensation

Auto-Owners offers a generous compensation package. For this position, the anticipated annualized starting base pay range is: $66,000.00 - $106,00.00. Other components of the compensation package include benefit dollars used to purchase certain benefits and several bonus opportunities.

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

What Auto-Owners Insurance employees say

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