Replacement Rental Representative Jobs in Indiana

This position will provide support for the Rental Services parts and service operations in Indiana and Michigan, ensuring product availability and minimizing inventory costs for all branches.  In addition, this position is responsible for ensuring part detail accuracy and parts inventory control.

• Support Rental Branches by assisting with projects focused on improving, organizing, and setting up parts departments. Assist in training parts department employees, ensuring branch parts processes are in line with inventory control processes.
• Aid in accomplishing the department’s financial goals by recognizing and analyzing potential sales opportunities, including suggesting associated replacement parts; suggesting new product ideas; and sharing responsibility for all results, including profitability, customer satisfaction and employee satisfaction.
• Partner with management in the purchasing process by researching, compiling, and pricing parts information, as necessary.
• Analyze parts inventory health for all branches, reviewing turns, parts aging, and potential dead stock. Assist with the buyback process for dead stock with vendors.
• Identify savings opportunities for parts with high volume consumption, coordinate with vendors on volume pricing, communicate pricing with branches and track adherence.
• Support branch management in the throughput of operations by reviewing open work orders/POs and backordered parts. Identify long lead times and research avenues for alternative sourcing.
• Continuously maintain accuracy and consistency of part numbers in RentalMan by reviewing duplicates, cross references, and alternate vendor information.
• Continuously review new potential vendors to maintain best in class parts quality and lowest owning and operating costs.
• Build and maintain good working relationships with vendors to resolve customer complaints to ensure customer satisfaction; provide ongoing evaluation of vendors used.
• Assist in managing Rental parts stock levels.
• Perform other duties as assigned.

Supervisory Responsibilities:

• No formal supervisor responsibilities

• Knowledge, skills and abilities typically acquired through a high school education or the equivalent work experience.
• 3+ years’ related experience in a parts, field service, or shop repair environment as a mechanic, field technician, foreman, parts/counter person, etc. or the equivalent. Caterpillar and customer service experience is preferred.
• Demonstrated knowledge of the product and product market, with a working knowledge of the product’s location on the machine and the product’s function and service interval requirements.

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Ability to respond to and handle confidential business and personal information/documents
• Proficient computer and data entry skills with Microsoft Office (Outlook, Word, Excel, and PowerPoint), and the ability to learn MacAllister/Michigan Cat systems
• Good data management and analytical skills
• Extremely detail-oriented, strong multitasking abilities, and self-motivated
• Good problem-solving skills; is able to analyze and interpret data
• Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment
• Excellent communication skills (both oral and written), and proven ability to think innovatively

• Works under general supervision.  Employee acts independently to handle standard problems but usually report on such problems.  More unusual problems are referred to a supervisor/manager 
• Major responsibilities typically require a modest amount of creativity and latitude.  Employee typically operates under general instructions with some established procedures and policies 

The duties and responsibilities outlined in this posting are not exhaustive and may evolve based on business needs.

All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.