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Replacement Rental Representative Jobs in Fort Wayne, IN

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Replacement Rental Representative information

See Fort Wayne, IN salary details

$9

$18

$26

How much do replacement rental representative jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for replacement rental representative in Fort Wayne, IN is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is the difference between Replacement Rental Representative vs Rental Agent?

AspectReplacement Rental RepresentativeRental Agent
CredentialsDriver's license, customer service skillsReal estate license, customer service skills
Work EnvironmentVehicle-based, on-site customer interactionsOffice and on-site property visits
Industry UsageInsurance, vehicle, equipment rentalsReal estate, property rentals
Common Search IntentReplacing rental items, customer service in rentalsFinding rental properties, leasing

The Replacement Rental Representative primarily focuses on assisting customers with replacing rental items like vehicles or equipment, often working directly with clients and handling logistics. In contrast, a Rental Agent typically deals with leasing properties, guiding clients through rental agreements and property viewings. While both roles involve customer service and rental processes, their industries and specific responsibilities differ significantly.

What does a Replacement Rental Representative do?

A Replacement Rental Representative assists customers in obtaining temporary rental vehicles when their own cars are being repaired due to accidents or insurance claims. They coordinate with insurance companies, repair shops, and customers to ensure a smooth and efficient rental process. Their responsibilities include verifying coverage, selecting suitable rental vehicles, processing paperwork, and providing excellent customer service. This role requires strong communication and organizational skills to manage multiple cases at once.

What are the key skills and qualifications needed to thrive as a Replacement Rental Representative, and why are they important?

To succeed as a Replacement Rental Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with rental management software, reservation systems, and basic office applications is typically required. Excellent communication, problem-solving abilities, and a positive attitude help build trust and effectively resolve customer issues. These skills ensure smooth rental processes, customer satisfaction, and efficient coordination with clients and partners.

What are some common challenges faced by Replacement Rental Representatives and how can they be managed?

Replacement Rental Representatives often navigate high-volume customer interactions, especially when clients are dealing with vehicle accidents or insurance claims. Managing customer expectations and maintaining clear communication with insurance companies, body shops, and internal teams is crucial. Staying organized and adaptable helps representatives handle fluctuating workloads and resolve issues efficiently, ensuring a positive customer experience even in stressful situations.
What job categories do people searching Replacement Rental Representative jobs in Fort Wayne, IN look for? The top searched job categories for Replacement Rental Representative jobs in Fort Wayne, IN are:
What cities near Fort Wayne, IN are hiring for Replacement Rental Representative jobs? Cities near Fort Wayne, IN with the most Replacement Rental Representative job openings:
Replacement Rental Representative jobs near you

Fleet Service Coordinator

Premier Truck Rental

Fort Wayne, IN • On-site

Full-time

Re-posted 5 days ago

Job description

Are you in search of a company that resonates with your proactive spirit and entrepreneurial mindset? Your search ends here with Premier Truck Rental!
Company Overview
At Premier Truck Rental (PTR), we provide customized commercial fleet rentals nationwide, helping businesses get the right trucks and equipment to get the job done. Headquartered in Fort Wayne, Indiana, PTR is a family-owned company built on a foundation of integrity, innovation, and exceptional service. We serve a wide range of industries—including construction, utilities, and infrastructure—by delivering high-quality, ready-to-work trucks and trailers tailored to each customer's needs. At PTR, we don't just rent trucks—we partner with our customers to drive efficiency and success on every job site.

The Fleet Service Coordinator holds a crucial position in maintaining the operational efficiency of our equipment. Tasked with supporting a national fleet, our team swiftly addresses repair requirements to minimize downtime for our customers. From tire replacements to engine upgrades, our Field Service team expertly handles all aspects of maintenance.

LOCATION

  • Onsite

HOURS OF OPERATION

  • 8:00 AM to 5:00 PM EST + On call hours

COMPENSATION

  • This position offers a competitive compensation package, benchmarked to regional market standards. It consists of a base salary plus the opportunity for quarterly profit sharing after one year of employment

RESPONSIBILITIES

  • Field customer inquiries concerning equipment repairs, encompassing tire, brake, and general maintenance needs, among others. 
  • Coordinate all repair operations within the assigned region, ensuring seamless customer support. 
  • Deliver exceptional customer service by facilitating communication between various stakeholders, including customers, sales, parts, and logistics teams, as well as mobile mechanics, tow companies, and OEM dealerships. 
  • Maintain accurate records of repair progress using our Field Service App and provide daily updates on open tickets. 
  • Ensure timely communication of updates to internal and external customers as required.
  • Effectively manage repair and towing services, leveraging national accounts and pricing structures to minimize customer downtime. 
  • Exercise prudent financial judgment when approving repairs, seeking out-of-warranty assistance from OEM representatives when necessary.
  • Collaborate with OEM representatives to address parts delays and escalate common OEM issues to your manager and appropriate OEM contacts.
  • Complete monthly credit card reporting and promptly notify your manager of any quality concerns. 
  • Report directly to the Fleet Service Supervisor.
  • Other duties may be assigned.

REQUIREMENTS

MUST HAVE

  • 4 years of experience of demonstrated expertise in advanced automotive knowledge or customer service skills.
  • Proficiency in working efficiently in fast-paced environments.
  • The capability to effectively manage stressful situations.
  • Strong prioritization skills to handle urgent matters promptly.
  • Proficient in utilizing the Microsoft Office suite.
  • Availability to handle occasional calls outside of regular business hours and on weekends, as necessary.
  • Responsible handling of company credit card transactions.

NICE TO HAVE

  • Familiarity with hydraulic/PTO systems.
  • Familiarity with Crane systems.
  • Vast understanding of tires and appropriate applications.

Employee Benefits

At Premier Truck Rental (PTR), we invest in our people by offering competitive benefits, wellness programs, and growth opportunities designed to support you both professionally and personally.

Wellness & Fitness

Take advantage of our on-site CrossFit-style gym, featuring a full-time personal trainer dedicated to helping you reach your fitness goals. Whether you're interested in group classes, virtual personal training, personalized workout plans, or nutrition coaching, we've got you covered.

Exclusive Employee Perks

Enjoy a variety of additional benefits designed to make life a little easier and more enjoyable:

  • PTR Swag & Uniform/Boot Allowance
  • On-site Micro-Markets stocked with snacks and essentials
  • Discounts on phone plans, supplier vehicles, mobile detailing, tools, and equipment
  • Additional partner and vendor discounts
Performance Incentives (Commissions, Bonuses & Profit Sharing)

At PTR, we believe in rewarding success. Certain roles offer commission structures, bonuses, or profit-sharing opportunities based on performance. Incentive eligibility varies by position, so be sure to ask your recruiter about the compensation opportunities available for your role.

Comprehensive Benefits — Starting Day One

✔ Premium healthcare coverage (medical, dental, vision, mental health & virtual healthcare)
✔ 401(k) matching and long-term financial planning support
✔ Paid time off so you can recharge
✔ Life, accidental death, and disability coverage
✔ Ongoing learning and development opportunities

Training, Growth & Recognition

We partner with the Predictive Index behavioral assessment tool, which helps identify natural behavioral drives such as dominance, extraversion, patience, and formality. This tool supports hiring decisions, team development, and employee engagement throughout the entire employee lifecycle.

Culture & Connection — More Than Just a Job

At PTR, we don't just build relationships with our customers—we build them with each other. Our tech-forward, highly collaborative culture is rooted in our core values.

Connect and engage through:

✔ PTR Field Days & Team Events
✔ The Extra Mile Recognition Program
✔ PTR Text Alerts & Open Communication

Employment Classification

Premier Truck Rental hires full-time, part-time, contractor, and intern positions, depending on business needs.

Benefits eligibility varies by employment classification. Contractors, interns, and part-time employees are not eligible for the full-time employee benefits package.

Equal Opportunity Employer

Premier Truck Rental is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law