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Repair Dispatch Manager Jobs (NOW HIRING)

Horizon Services

Dispatch Manager

Norristown, PA

... repair. * Ability to work as part of a team. * Strong computer skills with a good knowledge of ... customer service management and scheduling / dispatch software. * Other duties as assigned.

Horizon Services

Dispatch Manager

Norristown, PA · On-site

$30 - $35/hr

... repair. Ability to work as part of a team. Strong computer skills with a good knowledge of ... management and scheduling / dispatch software.Other duties as assigned.Competency Statement(s ...

southerncarlson

Dispatch Manager

Raleigh, NC

Dispatch Manager - Full Time Location: Raleigh, NC Schedule: Monday-Friday | Full-Time Compensation ... repair services, reliable expertise, and a passion for helping contractors, builders, and ...

Nationwide Video

Dispatch Manager

Wixom, MI · On-site

$28 - $33/hr

Dispatching related responsibilities include but are not limited to: * Schedule and supervise ... Oversees maintenance and repair schedules for all vehicles. * Responsible for driver-related ...

The Staff Pad

Dispatch Manager

Chicago, IL · On-site

... Dispatch Manager for it's Chicago, IL location. In this role you will be responsible to schedule ... repairs, and support overall fleet maintenance and readiness Review driver logbooks to ensure ...

Nationwide Video

Dispatch Manager

Wixom, MI · On-site

$28 - $33/hr

Dispatching related responsibilities include but are not limited to: * Schedule and supervise ... Oversees maintenance and repair schedules for all vehicles. * Responsible for driver-related ...

OneCompass Holdings

Dispatch Manager

Findlay, OH · On-site

Coordinate and dispatch drivers based on daily freight schedules, route efficiency, and customer ... repair providers, and direct Drivers on options * Respond and troubleshoot pick-up and delivery ...

Hyway Transportation

Dispatch Manager

Findlay, OH · On-site

Coordinate and dispatch drivers based on daily freight schedules, route efficiency, and customer ... repair providers, and direct Drivers on options * Respond and troubleshoot pick-up and delivery ...

Buffalo Biodiesel Inc

Fleet/Dispatch Manager

Buffalo, NY · On-site

$150K/yr

Schedule and manage heavy truck preventative maintenance and repairs * Prioritize and follow up with mechanics in the fleet truck shop * Maintain DOT, HUT, and IFTA books and records for fleet audits

Audi

Production Manger /Dispatcher

Indianapolis, IN · On-site

Dispatch repair orders to technicians based on skill level, certifications, workload, and ... Leadership Support * Assist the Service Manager in achieving departmental goals. * Support ...

Westfield Group

Dispatch Lead

Denver, PA · On-site

Transportation Manager Supervisory Responsibilities: None Job Type: Full-time FSLA: Non-Exempt ... Coordinate truck and trailer maintenance and repairs with the Shop. * Build and maintain positive ...

Sun Tran

Be Seen First

SUPERVISOR/DISPATCH

Tucson, AZ · On-site

$30.47/hr

Manage daily transit operations by dispatching drivers, assigning bus routes, and serving as a ... dispatching repair personnel or other supervisors and helping operators troubleshoot non-safety ...

Lonestar Electric Supply

Dispatch Lead

Houston, TX

Oversees maintenance and repair schedules for vehicles. * Performs other related duties as assigned. Requirements: * 2-3 years of experience in a dispatch or management role overseeing shipping ...

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Repair Dispatch Manager information

See salary details

$30K

$62.9K

$103.5K

How much do repair dispatch manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for repair dispatch manager in the United States is $62,888.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $71,500.00 per year, depending on experience, location, and employer.

What does a repair dispatch manager do?

A Repair Dispatch Manager oversees the scheduling and coordination of repair technicians to ensure timely and efficient service delivery. They handle incoming repair requests, assign jobs based on technician availability and expertise, and track the progress of repairs. The role also involves communicating with customers, maintaining records, and working to optimize response times. Strong organizational and communication skills are crucial for success in this position.

How does a repair dispatch manager typically collaborate with field technicians and other departments to ensure timely service delivery?

A Repair Dispatch Manager plays a central role in coordinating between field technicians, customer service representatives, and parts departments to ensure repairs are scheduled and completed efficiently. This involves real-time communication to assign jobs, monitor progress, and address any obstacles such as parts shortages or urgent customer needs. Regular team meetings and use of dispatch software help streamline operations and foster collaboration. By maintaining clear communication channels, the manager ensures that customer expectations are met and technicians have the resources they need for successful service calls.

What are the key skills and qualifications needed to thrive as a repair dispatch manager, and why are they important?

To thrive as a Repair Dispatch Manager, you need strong organizational skills, knowledge of dispatch operations, and experience in service management, typically supported by a background in logistics or a related field. Familiarity with dispatch management software, CRM systems, and scheduling tools is essential for coordinating repair teams and managing work orders efficiently. Exceptional communication, problem-solving, and leadership abilities help in managing staff and ensuring customer satisfaction. These skills and qualifications are crucial for optimizing repair workflows, minimizing downtime, and delivering prompt, reliable service to clients.

What is the difference between Repair Dispatch Manager vs Repair Coordinator?

AspectRepair Dispatch ManagerRepair Coordinator
CertificationsTypically requires industry-specific certifications or experience in dispatchingOften requires customer service or administrative certifications
Work EnvironmentSupervises dispatch teams, manages schedules, and coordinates repair operationsAssists customers, schedules repairs, and communicates with technicians
Employer & Industry UsageUsed in service, maintenance, and repair industries like HVAC, plumbing, and electricalCommon in similar industries for customer support and scheduling roles

The Repair Dispatch Manager focuses on overseeing dispatch operations and managing teams, while the Repair Coordinator handles customer interactions and schedules repairs. Both roles are essential in repair services but differ in scope and responsibilities.

What cities are hiring for Repair Dispatch Manager jobs?

Cities with the most Repair Dispatch Manager job openings:

What states have the most Repair Dispatch Manager jobs?

States with the most job openings for Repair Dispatch Manager jobs include:

What job categories do people searching Repair Dispatch Manager jobs look for?

The top searched job categories for Repair Dispatch Manager jobs are:

Repair Dispatch Manager jobs near you
Infographic showing various Repair Dispatch Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $62,888 per year, or $30.2 per hour.

Dispatch Manager

Horizon Services

Norristown, PA

Full-time

Re-posted 2 days ago

Horizon Services rating

6.7

Company rating: 6.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

POSITION SUMMARY

Directly supervise and coordinate the activities of customer service dispatch.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

Supervise the work of customer service/dispatch personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems.

The Dispatch Service Supervisor is responsible for developing and maintaining professional relationship with the Purchasing, Quality Control, Warehouse, branch office personnel, and customer account representatives to resolve account discrepancies or issues efficiently; and for maintaining Customer records and/or resolving customer needs and concerns.

Essential Functions Statement(s)

Supervise the work of Dispatch/Customer Service personnel to ensure adherence to quality and company standards, deadlines, and procedures, correcting errors or problems.

  1. Train or instruct employees in job duties or company policies.
  2. Implement departmental policies, procedures, and standards in conjunction with management.
  3. Establish and maintain customer files and storage, as necessary.
  4. Respond to customer concern inquiries in a timely manner.
  5. Determine schedules, sequences, and assignments for work activities, based on work priority, and skill of personnel.
  6. Monitor employees' work levels and review work performance.
  7. A minimum of two years office/customer service experience
  8. A professional appearance
  9. Excellent interpersonal skills with the ability to interact with all types of customers
  10. Strong customer service attitude.
  11. Able to plan and schedule work rather than just react.
  12. Able to "think on your feet" to provide customers with needed information for their specific installation or repair.
  13. Ability to work as part of a team.
  14. Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.
  15. Other duties as assigned.

Competency Statement(s)

  1. Communication, Written - Ability to communicate in writing clearly and concisely.
  2. Analytical Skills - Ability to use thinking and reasoning to solve a problem.
  3. Communication, Oral - Ability to communicate effectively with others using the spoken word.
  4. Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
  5. Responsible - Ability to be held accountable or answerable for one's conduct.
  6. Reliability - The trait of being dependable and trustworthy.
  7. Organized - Possessing the trait of being organized or following a systematic method of performing a task.
  8. Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. Loyal - The trait of feeling a duty to the employer.
  9. Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
  10. Project Management - Ability to organize and direct a project to completion.
  11. Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
  12. Interpersonal - Ability to get along well with a variety of personalities and individuals.

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