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Repair Dispatch Manager Jobs in Michigan (NOW HIRING)

Nationwide Video

Dispatch Manager

Wixom, MI · On-site

$28 - $33/hr

Dispatching related responsibilities include but are not limited to: * Schedule and supervise ... Oversees maintenance and repair schedules for all vehicles. * Responsible for driver-related ...

Nationwide Video

Dispatch Manager

Wixom, MI · On-site

Dispatching related responsibilities include but are not limited to: * Schedule and supervise ... Oversees maintenance and repair schedules for all vehicles. * Responsible for driver-related ...

Reworld Waste, LLC

Dispatch Supervisor

Warren, MI · On-site

Reporting to the Area Transportation Manager, the Dispatcher will work closely with various ... Coordinate with mechanics and third-party vendors to schedule preventative maintenance, repairs ...

Reworld

Dispatch Supervisor

Warren, MI · On-site

Reporting to the Area Transportation Manager, the Dispatcher will work closely with various ... Coordinate with mechanics and third-party vendors to schedule preventative maintenance, repairs ...

Reworld

Dispatch Supervisor

Warren, MI · On-site

Reporting to the Area Transportation Manager, the Dispatcher will work closely with various ... Coordinate with mechanics and third-party vendors to schedule preventative maintenance, repairs ...

Reworld Projects, LLC

Dispatch Supervisor

Warren, MI · On-site

Reporting to the Area Transportation Manager, the Dispatcher will work closely with various ... Coordinate with mechanics and third-party vendors to schedule preventative maintenance, repairs ...

Surface Experts

Creative Repair Specialist

MI · On-site

$18 - $24/hr

Enter repair notes and updates in our CRM/dispatch system * Collaborate with our Support Team when unique challenges arise Follow Our Repair Process * Learn and apply our one-of-a-kind 5-step repair ...

Circle BMW

Coordinate and dispatch repair orders (ROs) to technicians based on skill level, training certifications, workload, and repair requirements. * Monitor and manage the daily workflow of the service ...

New

Student Transportation of America

Dispatcher

Detroit, MI · On-site

$48K - $57K/yr

Terminal Manager Location: Detroit, MI Job Type: Monday-Friday, Full-Time Pay Range: $48K-$57K ... Basic knowledge of radio dispatch equipment * 1+ years related experience and/or training; or ...

National Trails Bus

Motor Coach Dispatcher (PM)

Livonia, MI · On-site

$65K - $80K/yr

... repairs with Maintenance Supervisor. * Maintain compliance with dispatch SOPs and company policies. * Escalate operational concerns and recommend solutions. * Supervise and manage the bus wash crew ...

National Trails LLC

Motor Coach Dispatcher (PM)

Livonia, MI · On-site

$65K - $80K/yr

... repairs with Maintenance Supervisor. * Maintain compliance with dispatch SOPs and company policies. * Escalate operational concerns and recommend solutions. * Supervise and manage the bus wash crew ...

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Repair Dispatch Manager information

What does a repair dispatch manager do?

A Repair Dispatch Manager oversees the scheduling and coordination of repair technicians to ensure timely and efficient service delivery. They handle incoming repair requests, assign jobs based on technician availability and expertise, and track the progress of repairs. The role also involves communicating with customers, maintaining records, and working to optimize response times. Strong organizational and communication skills are crucial for success in this position.

How does a repair dispatch manager typically collaborate with field technicians and other departments to ensure timely service delivery?

A Repair Dispatch Manager plays a central role in coordinating between field technicians, customer service representatives, and parts departments to ensure repairs are scheduled and completed efficiently. This involves real-time communication to assign jobs, monitor progress, and address any obstacles such as parts shortages or urgent customer needs. Regular team meetings and use of dispatch software help streamline operations and foster collaboration. By maintaining clear communication channels, the manager ensures that customer expectations are met and technicians have the resources they need for successful service calls.

What are the key skills and qualifications needed to thrive as a repair dispatch manager, and why are they important?

To thrive as a Repair Dispatch Manager, you need strong organizational skills, knowledge of dispatch operations, and experience in service management, typically supported by a background in logistics or a related field. Familiarity with dispatch management software, CRM systems, and scheduling tools is essential for coordinating repair teams and managing work orders efficiently. Exceptional communication, problem-solving, and leadership abilities help in managing staff and ensuring customer satisfaction. These skills and qualifications are crucial for optimizing repair workflows, minimizing downtime, and delivering prompt, reliable service to clients.

What is the difference between Repair Dispatch Manager vs Repair Coordinator?

AspectRepair Dispatch ManagerRepair Coordinator
CertificationsTypically requires industry-specific certifications or experience in dispatchingOften requires customer service or administrative certifications
Work EnvironmentSupervises dispatch teams, manages schedules, and coordinates repair operationsAssists customers, schedules repairs, and communicates with technicians
Employer & Industry UsageUsed in service, maintenance, and repair industries like HVAC, plumbing, and electricalCommon in similar industries for customer support and scheduling roles

The Repair Dispatch Manager focuses on overseeing dispatch operations and managing teams, while the Repair Coordinator handles customer interactions and schedules repairs. Both roles are essential in repair services but differ in scope and responsibilities.

What are popular job titles related to Repair Dispatch Manager jobs in Michigan?

For Repair Dispatch Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Repair Dispatch Manager jobs in Michigan look for?

The top searched job categories for Repair Dispatch Manager jobs in Michigan are:

What cities in Michigan are hiring for Repair Dispatch Manager jobs?

Cities in Michigan with the most Repair Dispatch Manager job openings:

Repair Dispatch Manager jobs near you
Infographic showing various Repair Dispatch Manager job openings in Michigan as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 2% Contract, and 1% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Dispatch Manager

Wixom, MI • On-site

Nationwide Video
Convention and Trade Show Organizers • 51 - 200 employees
Learn more about Nationwide Videoexternal

$28 - $33/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Overview:
This position is responsible for coordinating, scheduling, and managing Local Route Drivers in the pick-up and delivery of Nationwide gear in a safe, efficient, and timely manner. This position will report to the Director of Logistics.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Dispatching related responsibilities include but are not limited to:
  • Schedule and supervise drivers on shipments by working with clients, customer service, and logistics to set appointments that meet the client's needs while accommodating the driver's schedule.
  • Provide drivers with necessary documents, contacts, or delivery information to complete their pickups or deliveries.
  • Follow up with drivers to ensure necessary shipment documents are completed, specific shipment related information collected, and transfer shipments are processed by the warehouse.
  • Be the driver's main point of contact for any questions/issues regarding shipments or Nationwide in general.
  • Collect any driver feedback and work with appropriate parties to resolve any issues or conflicts that may arise.
  • Monitors Driver's working hours to ensure compliance with federal and state laws and regulations.
  • Oversees maintenance and repair schedules for all vehicles.
  • Responsible for driver-related reporting requests such as tracking costs, safety checks, driver logs, etc.
  • Provide additional support to Logistics as needed.
  • Responsibility for any Ad hoc projects as initiated by the Director of Logistics

Interpersonal and managerial responsibilities include but are not limited to:
  1. Enforcing company Handbook, policies, and procedures.
  2. Interviewing and hiring personnel.
  3. Training new employees.
  4. Planning, assigning and directing work.
  5. Establishing goals to align with overall business objectives.
  6. Appraising employee performance and providing feedback.
  7. Rewarding and disciplining employees.
  8. Address inter and intra-departmental complaints and resolve problems.

Technical Competencies:
  • Excellent verbal and written communication skills
  • Strong organizational skills to prepare and assign routes
  • Strong leadership skills to ensure drivers' compliance with direction and assignments
  • Basic understanding of geographical areas and mapping programs to facilitate efficient routing
  • Proficient with or able to quickly learn dispatch and recordkeeping systems
  • Ability to work at a fast pace under pressure
  • Thorough understanding of the shipping and logistics industry
  • Broad telephone and email handling and response etiquette
  • Broad time management skills
  • Basic web research & information management skills
  • Basic Microsoft Office skills (Excel, PowerPoint, Outlook, Word)

Supervisory Responsibilities:
This position supervises all Local Route Drivers.
Work Environment:
Work is regularly performed in a combination of office and warehouse environments and is regularly exposed to heavy machinery and noise.
Physical Demands:
Walk, sit, stand, bend, lift, and move continuously during work hours. Is subject to lifting over 10 pounds.
Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of office operation are Monday through Friday 8:00am to 6:00pm. Occasional evening and weekend work are required as job duties demand.
Travel:
Travel to Nationwide locations annually for training or as needed to provide driver training, assist with hiring, or any other driver/truck needs that arise. Estimated 20% of travel.
Required Education and Experience:
  • Minimum of 2-3 years of experience performing dispatching responsibilities
  • Minimum of 2-3 years of experience in a Logistics and Fulfillment related environment
  • High School Diploma or equivalent

Preferred Education and Experience:
  • 3+ years of experience performing dispatching responsibilities
  • 3+ years of experience in a Logistics and Fulfillment related environment
  • Associate's degree in Logistics, Transportation, or industry-related Certification

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

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