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Repair Dispatch Manager Jobs in Indiana (NOW HIRING)

Precision Transmission

shop foreman

South Bend, IN · On-site

$25 - $35/hr

Perform pre-repair and post-repair road tests * Assist with dispatching and managing daily workflow * Work closely with technicians and service advisors to prioritize repairs * Help technicians with ...

Bobcat of Indy

Field Service Manager

Indianapolis, IN · On-site

Interact with field service personnel in repair circumstances and provides the instruction and ... Prior experience as a service writer with dispatch experience preferred. * Bilingual English ...

New

Amcor

OTR CDL-A Hybrid Driver

Evansville, IN · On-site

$1.3K - $1.7K/wk

... and repairs with local Lease provider (Penske/Ryder) 3.10 Contact safety and dispatch immediately ... Manage cargo securement and load distribution to prevent damage or accidents. 3.18 Complete and ...

Amcor plc

OTR CDL-A Hybrid Driver

Evansville, IN · On-site

$1.3K - $1.7K/wk

... and repairs with local Lease provider (Penske/Ryder) 3.10 Contact safety and dispatch immediately ... Manage cargo securement and load distribution to prevent damage or accidents. 3.18 Complete and ...

Amcor plc

OTR CDL-A Hybrid Driver

Evansville, IN · On-site

$1.3K - $1.7K/wk

... and repairs with local Lease provider (Penske/Ryder) 3.10 Contact safety and dispatch immediately ... Manage cargo securement and load distribution to prevent damage or accidents. 3.18 Complete and ...

Amcor

OTR CDL-A Hybrid Driver

Evansville, IN · On-site

$1.3K - $1.7K/wk

... and repairs with local Lease provider (Penske/Ryder) 3.10 Contact safety and dispatch immediately ... Manage cargo securement and load distribution to prevent damage or accidents. 3.18 Complete and ...

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Repair Dispatch Manager information

What does a repair dispatch manager do?

A Repair Dispatch Manager oversees the scheduling and coordination of repair technicians to ensure timely and efficient service delivery. They handle incoming repair requests, assign jobs based on technician availability and expertise, and track the progress of repairs. The role also involves communicating with customers, maintaining records, and working to optimize response times. Strong organizational and communication skills are crucial for success in this position.

How does a repair dispatch manager typically collaborate with field technicians and other departments to ensure timely service delivery?

A Repair Dispatch Manager plays a central role in coordinating between field technicians, customer service representatives, and parts departments to ensure repairs are scheduled and completed efficiently. This involves real-time communication to assign jobs, monitor progress, and address any obstacles such as parts shortages or urgent customer needs. Regular team meetings and use of dispatch software help streamline operations and foster collaboration. By maintaining clear communication channels, the manager ensures that customer expectations are met and technicians have the resources they need for successful service calls.

What are the key skills and qualifications needed to thrive as a repair dispatch manager, and why are they important?

To thrive as a Repair Dispatch Manager, you need strong organizational skills, knowledge of dispatch operations, and experience in service management, typically supported by a background in logistics or a related field. Familiarity with dispatch management software, CRM systems, and scheduling tools is essential for coordinating repair teams and managing work orders efficiently. Exceptional communication, problem-solving, and leadership abilities help in managing staff and ensuring customer satisfaction. These skills and qualifications are crucial for optimizing repair workflows, minimizing downtime, and delivering prompt, reliable service to clients.

What is the difference between Repair Dispatch Manager vs Repair Coordinator?

AspectRepair Dispatch ManagerRepair Coordinator
CertificationsTypically requires industry-specific certifications or experience in dispatchingOften requires customer service or administrative certifications
Work EnvironmentSupervises dispatch teams, manages schedules, and coordinates repair operationsAssists customers, schedules repairs, and communicates with technicians
Employer & Industry UsageUsed in service, maintenance, and repair industries like HVAC, plumbing, and electricalCommon in similar industries for customer support and scheduling roles

The Repair Dispatch Manager focuses on overseeing dispatch operations and managing teams, while the Repair Coordinator handles customer interactions and schedules repairs. Both roles are essential in repair services but differ in scope and responsibilities.

What are popular job titles related to Repair Dispatch Manager jobs in Indiana?

For Repair Dispatch Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Repair Dispatch Manager jobs in Indiana look for?

The top searched job categories for Repair Dispatch Manager jobs in Indiana are:

Repair Dispatch Manager jobs near you
Infographic showing various Repair Dispatch Manager job openings in Indiana as of June 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 98% Physical, and 2% Remote job distribution.

Assistant Service Manager

Greensburg, IN • On-site

Selking-International-Trucks
See more jobs at Selking-International-Trucksexternal

$60 - $80/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Key responsibilities

  • Dispatch and prioritize repair work based on customer needs, technician availability, parts availability, and promised completion times.

  • Review technician stories, diagnostic findings, estimates, and repair orders for accuracy and completeness.

  • Assist with technician training, performance issues, scheduling, and workflow management.

Job description

Selking International is a family-owned commercial truck dealership proudly serving Indiana, Ohio, and Michigan for over 55 years. With multiple full-service locations, we provide new and used truck sales, parts, service, leasing, and financing solutions—built on long-standing customer relationships and a commitment to keeping businesses moving.

We’re building teams across our locations where professionals are supported, developed, and given the tools to succeed in a stable, growth-focused environment rooted in integrity and service.

Core Job Requirements
  • 3–5+ years of experience in a heavy-duty truck service department, preferable dealership experience.
  • Strong understanding of Class 6–8 trucks, diesel engines, transmissions, aftertreatment systems, electrical systems, brakes, and general repairs.
  • Ability to dispatch and prioritize repair work based on customer needs, technician availability, parts availability, and promised completion times.
  • Ability to review technician stories, diagnostic findings, estimates, and repair orders for accuracy and completeness.
  • Ability to work with OEM technical support and warranty departments when difficult repairs or warranty issues arise.
  • Strong customer-service and communication skills, including handling customer complaints and difficult situations professionally.
  • Ability to identify opportunities for additional repairs and maintenance while maintaining customer trust.
  • Strong computer skills and ability to learn and use dealer management systems, OEM diagnostic programs, warranty systems, and Microsoft Office.
  • Ability to communicate effectively with technicians, service advisors, parts personnel, sales, management, and customers.
  • Ability to assist with technician training, performance issues, scheduling, and workflow management.
  • Must be organized and able to multitask in a fast-paced environment.
  • Valid driver's license and ability to safely operate and road-test commercial vehicles as required.
  • CDL preferred, but not necessarily required.
  • Ability to work extended hours or adjust schedule when business demands require it.
Preferred Qualifications
  • Dealership experience with International, Freightliner, Kenworth, Peterbilt, Volvo/Mack, or similar heavy-duty trucks.
  • Experience with Cummins, Detroit, International, Volvo/Mack, PACCAR, and other diesel engines.
  • Experience with Allison, Eaton, and automated manual transmissions.
  • Experience with OEM diagnostic systems such as International, Cummins, Detroit, Allison, Eaton, or Bendix.
  • Warranty administration experience.
  • Previous experience as a Service Advisor, Lead Technician, Shop Foreman, Service Foreman, or Assistant Service Manager.
  • CDL or previous commercial truck driving experience.
  • Experience tracking department KPIs such as hours per RO, effective labor rate, technician efficiency, productivity, gross profit, and customer-pay/warranty mix.
Join our Customer driven & Customer focused team!
  • Competitive Pay
  • Pay will be determined on experience
  • BENEFITS PACKAGE. We offer competitive medical, dental and vision plans.
  • Optional 401K retirement program with company match up to 4%.

With Selking International, you get the stability of a strong company focused on growth. Selking International is committed to advanced training and development, we offer small company flexibility with large company opportunities.

Between all eleven dealership locations,Selking International offers truck sales, parts, service, lease & rental, mobile maintenance and a body and paint shop. We have grown, evolved and specialized in providing our customers with outstanding customer service to meet their truck and equipment needs. Committed to keeping pace with the rapid changes taking place in the industry while providing our customers the outstanding service they have come to expect. To learn more about us and why you should join our team, visit www.selkinginternational.com

Benefits
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Paid time off
  • Retirement plan
  • Vision insurance
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