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Repair Dispatch Manager Jobs in Indiana (NOW HIRING)

Glass Doctor Canada

Dispatcher

Elkhart, IN · On-site

Administer the company vehicle program including maintenance, repair, fuel, and service stock ... Strong organization skills, able to multi-task, and can manage time. Outstanding phone skills.

Glass Doctor

Dispatcher

Elkhart, IN · On-site

... repair, fuel, and service stock. • Promptly responds to email requests to secure the opportunity ... can manage time. • Outstanding phone skills. • Strong computer and internet skills. • ...

Truck Centers, Inc.

Service Dispatcher

South Bend, IN · On-site

$45K - $68K/yr

Coordinate & Assign Repairs - Assign work to technicians based on skill level, certification, and ... Demonstrated time management and interpersonal communications skills, even in times of stress

Truck Centers, Inc.

Service Dispatcher

South Bend, IN · On-site

Coordinate & Assign Repairs - Assign work to technicians based on skill level, certification, and ... Demonstrated time management and interpersonal communications skills, even in times of stress

Truck Centers, Inc.

Service Dispatcher

South Bend, IN · On-site

$45K - $68K/yr

Coordinate & Assign Repairs - Assign work to technicians based on skill level, certification, and ... Demonstrated time management and interpersonal communications skills, even in times of stress

Alacrity Solutions

Dispatcher - Auto Warranty

Fishers, IN · On-site +1

$18 - $25/hr

Description This position is responsible for managing all dispatching-related processes for ... Communicate with customers regarding any delays on the request, whether scheduling delays or repair ...

Topcon Corporation

PSG Scheduler

Indianapolis, IN · On-site

$17 - $21.50/hr

Supporting our customers with training, technical support, consulting & repair is our specialty.16 ... Key Responsibilities Service Request & Dispatch Management * Receive and respond to all incoming ...

Tom Wood Nissan

Fixed Operations Manager

Indianapolis, IN · On-site

$100 - $125/hr

Manage technician dispatching, workload, shop capacity, and workflow to maximize productivity and ... Ensure repair orders accurately document customer concerns, recommendations, authorizations, and ...

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Repair Dispatch Manager information

What does a repair dispatch manager do?

A Repair Dispatch Manager oversees the scheduling and coordination of repair technicians to ensure timely and efficient service delivery. They handle incoming repair requests, assign jobs based on technician availability and expertise, and track the progress of repairs. The role also involves communicating with customers, maintaining records, and working to optimize response times. Strong organizational and communication skills are crucial for success in this position.

How does a repair dispatch manager typically collaborate with field technicians and other departments to ensure timely service delivery?

A Repair Dispatch Manager plays a central role in coordinating between field technicians, customer service representatives, and parts departments to ensure repairs are scheduled and completed efficiently. This involves real-time communication to assign jobs, monitor progress, and address any obstacles such as parts shortages or urgent customer needs. Regular team meetings and use of dispatch software help streamline operations and foster collaboration. By maintaining clear communication channels, the manager ensures that customer expectations are met and technicians have the resources they need for successful service calls.

What are the key skills and qualifications needed to thrive as a repair dispatch manager, and why are they important?

To thrive as a Repair Dispatch Manager, you need strong organizational skills, knowledge of dispatch operations, and experience in service management, typically supported by a background in logistics or a related field. Familiarity with dispatch management software, CRM systems, and scheduling tools is essential for coordinating repair teams and managing work orders efficiently. Exceptional communication, problem-solving, and leadership abilities help in managing staff and ensuring customer satisfaction. These skills and qualifications are crucial for optimizing repair workflows, minimizing downtime, and delivering prompt, reliable service to clients.

What is the difference between Repair Dispatch Manager vs Repair Coordinator?

AspectRepair Dispatch ManagerRepair Coordinator
CertificationsTypically requires industry-specific certifications or experience in dispatchingOften requires customer service or administrative certifications
Work EnvironmentSupervises dispatch teams, manages schedules, and coordinates repair operationsAssists customers, schedules repairs, and communicates with technicians
Employer & Industry UsageUsed in service, maintenance, and repair industries like HVAC, plumbing, and electricalCommon in similar industries for customer support and scheduling roles

The Repair Dispatch Manager focuses on overseeing dispatch operations and managing teams, while the Repair Coordinator handles customer interactions and schedules repairs. Both roles are essential in repair services but differ in scope and responsibilities.

What are popular job titles related to Repair Dispatch Manager jobs in Indiana?

For Repair Dispatch Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Repair Dispatch Manager jobs in Indiana look for?

The top searched job categories for Repair Dispatch Manager jobs in Indiana are:

Repair Dispatch Manager jobs near you
Infographic showing various Repair Dispatch Manager job openings in Indiana as of June 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 98% Physical, and 2% Remote job distribution.

Dispatcher

Elkhart, IN • On-site

Glass Doctor Canada
See more jobs at Glass Doctor Canadaexternal

Full-time

PTO

Re-posted 7 days ago

Job description

Do you love customer service? Organization and making sure projects flow? Have you've been doing that for more than a year? Then keep reading...


How about growing your skills and income at a company where your attention to detail will be appreciated?


As a Dispatcher, you will be helping our residential and business customers often in times when they need it most. When something cracks or shatters, you'll put the customer at ease, making sure their home or business is safe and looking good!


We invest in our people and will make sure you have the training, tools, and process to be successful.


If you are looking for a place where your expertise will be valued, you can grow in your career, and you have control over your income, apply at Glass Doctor today!


Your Responsibilities as a Dispatcher

As a Glass Doctor Dispatcher, you are a vital part of our team. You will be the person that provides top-notch customer service while showing off your solid customer service skills.


Here's what you'll do:

Schedule manpower assignments and ensure Emergency Service program is executed.

Maintain a log of company equipment and tools, including periodic physical inventories and inspections.

Ensure that invoices, route sheets, time cards, daily and weekly reports are completed and turned in by all team members timely and accurately.

Administer the company vehicle program including maintenance, repair, fuel, and service stock.

Promptly responds to email requests to secure the opportunity.


Here's What You Need to Succeed as a Dispatcher:

Excel at Exceptional Customer Service: In this role, you are much more than just a Dispatcher. You are delivering an exceptional high-quality customer experience.


We highly value the customer satisfaction surveys and Google reviews that we get from our customers about the jobs performed.


Have an Eye for Perfection: You'll need a high level of attention to detail.


Identify Additional Opportunities to Help the Customer: Our customers view you as the trusted expert to make the best recommendations for their current and future needs.


Job Requirements

The following are the minimum requirements to be considered for the Dispatcher position at Glass Doctor:

Prior experience in the auto and/or flat glass industry is a plus.

Knowledge and understanding of the basic tools of the trade.

Computer literate, with working knowledge of work processing, business software and spreadsheet applications

Must be insurable with a valid driver's license and clean driving record to drive a company vehicle.

Strong organization skills, able to multi-task, and can manage time.

Outstanding phone skills.

Strong computer and internet skills.

Excellent interpersonal and communication skills (written and verbal).


This Job Is NOT For You If . . .

You are okay with measurements being "close enough". That won't work here. Measurements need to be super accurate to a fraction of an inch so that the glass will fit the first time.

You say things in your head like "A broken window - what's the big deal?" To our customers, when glass breaks, it's an emergency and safety issue. We take it as seriously as they do.

You think working Monday mornings is optional. But our customers depend on us to show up as scheduled. Calling off work at the last-minute impacts not just the customer but the whole team.


Here's How We Take Care of Our Employees:

Flexible Schedule

Paid Training

Bonuses & Incentives

Company-provided technology

Benefits Package

PTO and Vacation


The pay range for this position is depending on your level of experience as a Dispatcher.


At Glass Doctor, you will be a valued part of our team and community. By providing continuing training, we will invest in you as you grow with us.


If you are ready to put your passion for customer service and glass expertise to work, then what are you waiting for?


APPLY TODAY!

Apply