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Repair Dispatch Manager Jobs in Indiana (NOW HIRING)

Topcon Corporation

PSG Scheduler

Indianapolis, IN

$17 - $21.50/hr

Supporting our customers with training, technical support, consulting & repair is our specialty.16 ... Key Responsibilities Service Request & Dispatch Management * Receive and respond to all incoming ...

Topcon

PSG Scheduler

Indianapolis, IN · On-site

$17 - $21.50/hr

Supporting our customers with training, technical support, consulting & repair is our specialty. 16 ... Key Responsibilities Service Request & Dispatch Management * Receive and respond to all incoming ...

Danaher

Sr. Service Dispatch Coordinator

Indianapolis, IN · On-site

$28 - $35/hr

... Emergency Repairs for that same instrumentation * Utilize Service Max and Oracle to perform ... Project coordination experience including managing competing priorities in a fast-paced environment

Danaher

Sr. Service Dispatch Coordinator

Indianapolis, IN · On-site +1

$19 - $24/hr

... Emergency Repairs for that same instrumentation * Utilize Service Max and Oracle to perform ... Project coordination experience including managing competing priorities in a fast-paced environment

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Repair Dispatch Manager information

What does a repair dispatch manager do?

A Repair Dispatch Manager oversees the scheduling and coordination of repair technicians to ensure timely and efficient service delivery. They handle incoming repair requests, assign jobs based on technician availability and expertise, and track the progress of repairs. The role also involves communicating with customers, maintaining records, and working to optimize response times. Strong organizational and communication skills are crucial for success in this position.

How does a repair dispatch manager typically collaborate with field technicians and other departments to ensure timely service delivery?

A Repair Dispatch Manager plays a central role in coordinating between field technicians, customer service representatives, and parts departments to ensure repairs are scheduled and completed efficiently. This involves real-time communication to assign jobs, monitor progress, and address any obstacles such as parts shortages or urgent customer needs. Regular team meetings and use of dispatch software help streamline operations and foster collaboration. By maintaining clear communication channels, the manager ensures that customer expectations are met and technicians have the resources they need for successful service calls.

What are the key skills and qualifications needed to thrive as a repair dispatch manager, and why are they important?

To thrive as a Repair Dispatch Manager, you need strong organizational skills, knowledge of dispatch operations, and experience in service management, typically supported by a background in logistics or a related field. Familiarity with dispatch management software, CRM systems, and scheduling tools is essential for coordinating repair teams and managing work orders efficiently. Exceptional communication, problem-solving, and leadership abilities help in managing staff and ensuring customer satisfaction. These skills and qualifications are crucial for optimizing repair workflows, minimizing downtime, and delivering prompt, reliable service to clients.

What is the difference between Repair Dispatch Manager vs Repair Coordinator?

AspectRepair Dispatch ManagerRepair Coordinator
CertificationsTypically requires industry-specific certifications or experience in dispatchingOften requires customer service or administrative certifications
Work EnvironmentSupervises dispatch teams, manages schedules, and coordinates repair operationsAssists customers, schedules repairs, and communicates with technicians
Employer & Industry UsageUsed in service, maintenance, and repair industries like HVAC, plumbing, and electricalCommon in similar industries for customer support and scheduling roles

The Repair Dispatch Manager focuses on overseeing dispatch operations and managing teams, while the Repair Coordinator handles customer interactions and schedules repairs. Both roles are essential in repair services but differ in scope and responsibilities.

What are popular job titles related to Repair Dispatch Manager jobs in Indiana?

For Repair Dispatch Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Repair Dispatch Manager jobs in Indiana look for?

The top searched job categories for Repair Dispatch Manager jobs in Indiana are:

Repair Dispatch Manager jobs near you
Infographic showing various Repair Dispatch Manager job openings in Indiana as of June 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 98% Physical, and 2% Remote job distribution.

Apprentice - Creative Repair Specialist

Surface Experts

Greenwood, IN • On-site

$20 - $25/hr

Full-time

Retirement, PTO

Posted 20 days ago

Job description

Benefits:
  • Paid time off
  • 401(k) matching
  • Bonus based on performance

Do you enjoy making things using your hands? Have hobbies that involve color or 3-D art? Like finding ways to be creative in different areas? Becoming a Surface Experts Technician could pair your interests perfectly with your job! Take advantage of an artistic outlet as your work creatively to complete repairs, usually in an hour or less.
A Day in the Life of a Surface Experts Technician:
WE OFFER:
  • Base Salary + Bonus Opportunity: Performance-based commissions
  • Great Work/Life Balance: No required overtime, no nights, no weekends
  • Time Off: Paid holidays and accruable vacation
  • Paid New Hire Training: Onboarding includes learning alongside a trained technician
  • Company Car: Each technician drives a branded company vehicle for job duties
  • Tools Included: All necessary tools and products are provided
  • Learn a New Trade: Develop skills in a brand-new emerging trade
  • Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
  • Small Business: Local business with an owner who works alongside the team each day
  • Mentorship Opportunities: Ongoing repair training and career development
  • Dedicated Help Lines: Technician Support Team on call to assist to questions

DUTIES:
In the Field Daily
  • Complete 4 or more creative repairs on-site each day
  • Perform work on-location while displaying good customer service and communication
  • Problem-solve with repairs in a variety of settings like apartments, hotels, moving sites, construction sites, etc.

Customer Service and Communication
  • Treat tenants and staff with exceptional customer service
  • Update progress on repairs by entering information and notes on our CRM/Dispatch tool
  • Problem-solve alongside our designated Support Team for any issue

Follow Repair Process
  • Learn and integrate our one-of-a-kind 5-step process into your creative routine
  • Master each instrument and tool in your personalized tool-kit
  • Flex your artistic talents - each repair requires a unique solution

Calling all artistic types! Technicians with backgrounds in painting, sculpting, whittling, drawing, and other visual arts of various mediums can excel at Surface Experts. Your talent with color is vital in matching colors and patterns for complex repairs. Every repair has a different design, sheen, and material, so creativity is a must.
QUALIFICATIONS
  • Hands-on experience doing some form of manual work - From construction and manufacturing, to painting or sculpting.
  • A background in facilities maintenance is helpful but not a deal breaker.
  • Must be able to see, distinguish, and replicate colors - A familiarity with color and color matching is integral to our process.

ABOUT SURFACE EXPERTS
Surface Experts is a comprehensive hard surface repair company. We can fix minor damages to many surfaces including Bathtubs, Cabinets, Floors, Appliances, Countertops, Furniture, Elevator Panels ... you name it!
  • By combining traditional trades with our own original processes and products, we are able to provide long-lasting repairs that are pleasing to the eye. And all with a smile!
  • Our competitors want to resurface everything - even damage only a few inches wide! We can repair those small spots, resulting in happy customers who keep on calling us back. Our goal is happy customer who has saved money and time while avoiding adding another damaged surface to the landfill.
  • Our typical repair doesn't make a mess, doesn't leave a smell, and doesn't take more than 2 hours. Technicians usually need only a tablespoon or two of product, meaning they can carry everything with them in a small truck or car!

VISION
  • To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing.
  • Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.

MISSION
  • Our mission is to develop outstanding teams by investing in strong relationships.
  • Together, we work to solve our customers' problems by reducing the waste of time, money, and materials that end up in landfills.

VALUES
  • Serve Others
    • Put Relationships First
    • No Jerks
    • Be Humble
  • Be a Problem Solver
    • Be Curious
    • Seek to Understand the Cause of the Problem
    • Work Smart
    • Constantly Improve
  • Trust the Process
    • Be Organized
    • Be Teachable
    • Put Business Needs Above Personal Wants

Compensation: $20.00 - $25.00 per hour
About Surface Experts
Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels ... Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.
  • Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.
  • Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.
Our Mission
Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers' problems by reducing the waste of time, money and materials which end up in landfills.
Our Vision
To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.
Core Values
Serve Others
  • Put Relationships First
  • No Jerks
  • Be Humble

Be a Problem Solver
  • Be Curious
  • Seek to Understand the Cause of the Problem
  • Work Smart
  • Constantly Improve

Trust the Process
  • Be Organized
  • Be Teachable
  • Put Business Needs Above Personal Wants

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.

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