Remote Zendesk Jobs in Springville, UT (NOW HIRING)

Position Summary
"We will chase perfection, and we will chase it relentlessly, knowing all the while we can never attain it. But along the way, we shall catch excellence.” — Vince Lombardi
MyAdvice is hiring a Technical Search Team Lead to lead our technical SEO function.

This is a hands-on leadership role for someone who is just as comfortable with technical SEO strategy as they are guiding a team, improving workflows, and leading client conversations.

In this role, you will oversee technical search execution across a portfolio of clients, manage offshore team workflows, support client-facing strategy calls, and help keep work on track and up to standard. You will monitor the impact of technical efforts across client campaigns.

You will pay close attention to how AI changes search and how we can change with it. You will also play a key role in helping the team test and adopt smarter ways of working with AI. 

You will be the subject matter expert on search optimization. The role reports to the Search Manager, who has oversight of the broader search strategy across technical SEO and content.

• Lead technical SEO work across a portfolio of client accounts.
• Join client calls to discuss reporting, expected results, and technical strategy.
• Manage technical SEO work for new and existing clients.
• Oversee new client onboarding, including post-launch optimization, analytics setup, and tracking setup.
• Monitor campaign performance, including traffic, rankings, leads, and conversions.
• Track search algorithm changes, industry trends, and the impact of AI on search.
• Help the team adopt better AI-supported workflows in technical SEO.

• Assign work and set priorities for direct reports.
• Hold regular one-on-one meetings with team members.
• Give clear coaching, feedback, and performance support.
• Review technical SEO work to make sure it is accurate and complete.
• Spot workflow bottlenecks and improve how the team works.
  Onboard and train new SEO team members.
• Build a team culture focused on learning, accountability, and practical AI use.

• Partner with the Search Manager to guide SEO input on content briefs and content calendars. Provide SEO recommendations to help shape content priorities.
• Help launch strong websites by sharing SEO requirements, technical input, and feedback through the Search Manager.
• Contribute to shared materials and guidance that support client education across the organization.

• 5+ years of technical SEO experience, including strategy and hands-on implementation.
• Experience leading or mentoring SEO team members.
• Strong knowledge of technical SEO, including crawlability, indexation, site structure, schema, tracking, and site performance.
• Experience managing technical SEO work across multiple client accounts.
• Strong working knowledge of:
  • WordPress
  • Google Search Console
  • Google Analytics 4
  • Google Tag Manager
  • Screaming Frog
  • Ahrefs, Semrush, Lumar, or comparable tools
  • PageSpeed Insights and Lighthouse
  • Working knowledge of HTML and CSS.
• Familiarity with AI-driven search and practical AI use in SEO workflows.
• Strong English communication skills, with the ability to explain technical recommendations clearly to clients and internal teams.

• Experience in an agency, multi-client, or multi-site environment.
• Experience leading offshore or distributed teams.
• Familiarity with structured data and schema implementation.
• Experience using Zendesk or a similar ticketing system.
• Google Analytics 4 or Google Search Console certifications.
• Experience improving team workflows and adopting AI tools in SEO work.

• Base Salary: $80k-$85k USD based on experience and qualifications 
• Position Type: Full-time, Salaried, Exempt 
• Schedule: Monday-Friday, typical business hours based on your time zone
  • For example: 7am-3pm, 8am-4pm or 9am-5pm plus 0-60 minutes for a lunch break per employee preference and manager’s approval
  • During training, you'll be required to match your manager's schedule after which you can adopt your preferred, approved schedule. 
• Work Locations: This position can be remote, hybrid or in-office depending on candidate preference and location. MyAdvice has an office in Lehi, Utah. 
• Travel: May require occasional local or national travel (less than 5% of the time).
• Physical Requirements: Prolonged periods sitting at a desk and working on a computer (90% at desk, 10% of time walking); Ability to lift up to 30 lbs and use typical office equipment (computers, keyboards, printer, etc.).

• Employer Contributed Plans: Medical, Vision, Life and AD+D Insurances
• Voluntary Plans: Dental, Critical Illness, Accident and Pet Insurances
• Unlimited Paid Time Off + 9 Paid Holidays
• 8 Week Paid Maternity Leave 
• Remote-first Company, Flexible Schedules + Early Out Fridays!
• 401(k) Plan with 50% Company Match (up to 6%)
• Employee Assistance Program (free mental health services, financial/legal consultations and more!)
• Education Reimbursement Program (up to $1,800 annually) and Executive Mentorship Program
• Leadership Training Program: Learn the basics of how to lead a team! Available to all employees.
• Ongoing Personalized Coaching and Career Development 
• Casual Dress (for non-client facing roles) and Fun Work Environment
• Core Value "Pay It Forward" Initiative, Project Fantastic (client collab) and more!

"We will chase perfection, and we will chase it relentlessly, knowing all the while we can never attain it. But along the way, we shall catch excellence.” — Vince Lombardi

At MyAdvice, we’re not just helping businesses grow — we’re building a smarter way to do it. Our AI-powered Success Center is a profitability engine that empowers service professionals to add revenue without adding cost. Through intelligent marketing, automation, and streamlined operations, we help our clients convert more opportunities, work more efficiently, and scale sustainably.

With over 20 years of expertise and a culture built on grit, growth, and accountability, we’ve evolved from digital marketing roots into a true growth system company. Our platform replaces fragmented tools and disconnected efforts with a unified, data-driven engine — all designed to drive measurable ROI and long-term client success.

We believe in building a company as dynamic and resilient as the clients we serve. That starts with people.

We are deeply committed to inclusion and diversity. We know the most creative solutions come from different voices, perspectives, and lived experiences. Studies show some people may hesitate to apply unless they meet every qualification. If you bring grit, curiosity, and a commitment to learning — we want to hear from you. Skills can be taught. Mindset matters more.

As a performance-driven organization experiencing rapid growth, we value transparency, teamwork, and relentless improvement. We champion career development, continuous learning, and work-life balance — all within a collaborative, energizing environment where your work makes a real impact.

At MyAdvice, your ideas matter. Your growth matters. And your effort drives real outcomes for our clients and company alike.

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