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Remote Zendesk Jobs in Boca Raton, FL (NOW HIRING)

Travers Miran Realty

Customer Support Specialist

Parkland, FL · On-site +1

$17 - $22.75/hr

We are expanding our distributed team and looking for an ambitious, empathetic Remote Customer ... Zendesk). * Tech Guide: Act as a platform expert, guiding clients through setting up accounts ...

ForgeFit

Remote Customer Service Specialist

West Palm Beach, FL · On-site +1

$16.50 - $21.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

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All JobsZendesk JobsRemote Zendesk JobsRemote Zendesk Jobs in Boca Raton, FL

Remote Zendesk information

See Boca Raton, FL salary details

$67.9K

$106.3K

$148.5K

How much do remote zendesk jobs pay per year?

As of Aug 18, 2026, the average yearly pay for remote zendesk in Boca Raton, FL is $106,293.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,700.00 and $120,500.00 per year, depending on experience, location, and employer.

What is a remote Zendesk?

A Remote Zendesk job typically involves providing customer support or technical assistance using the Zendesk platform, while working from a location outside of a traditional office setting. Employees in these roles use Zendesk's ticketing, chat, or call systems to handle customer inquiries, troubleshoot issues, and ensure customer satisfaction. These positions can range from customer service agents to administrators and developers who configure and optimize the Zendesk system for businesses. Remote Zendesk jobs offer flexibility and are ideal for those who prefer or require working from home. Companies hiring for these roles look for strong communication skills, problem-solving abilities, and familiarity with the Zendesk software.

What are the key skills and qualifications needed to thrive as a remote Zendesk support specialist?

To thrive as a Remote Zendesk Support Specialist, you need strong customer service skills, problem-solving ability, and familiarity with help desk operations, often supported by experience in customer support roles. Proficiency in Zendesk software, ticketing systems, and related CRM tools is typically required, and Zendesk certifications can be beneficial. Excellent written communication, adaptability, and time management are essential soft skills for remote work and effective customer interactions. These skills ensure prompt, accurate support and a positive experience for customers across digital channels.

What are some common challenges faced by remote Zendesk agents and how can they be addressed?

Remote Zendesk agents often encounter challenges such as managing high ticket volumes, maintaining clear communication with both customers and internal teams, and staying engaged while working independently. To address these, it’s important to establish a daily routine, leverage Zendesk’s collaboration tools, and proactively participate in virtual team meetings. Setting up a dedicated workspace and utilizing time management strategies can also help agents stay productive and connected, ensuring high-quality customer support despite the remote setting.

What is the difference between Remote Zendesk vs Remote Customer Support Specialist?

AspectRemote ZendeskRemote Customer Support Specialist
CredentialsZendesk certification, customer service experienceCustomer service experience, communication skills
Work EnvironmentSupport ticket systems, CRM tools, remote setupCustomer communication channels, remote or office
Industry UsageTech, SaaS, e-commerce companiesRetail, telecom, tech, various sectors
Search & Comparison IntentFocus on Zendesk platform skillsBroader customer support roles

Remote Zendesk roles specifically require expertise in Zendesk software and related certifications, often within tech or SaaS industries. Remote Customer Support Specialists have broader customer service responsibilities across various platforms and industries. While both roles involve remote work and customer interaction, Remote Zendesk positions emphasize platform-specific skills, making them more specialized.

What are popular job titles related to Remote Zendesk jobs in Boca Raton, FL?

For Remote Zendesk jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Remote Zendesk jobs in Boca Raton, FL look for?

The top searched job categories for Remote Zendesk jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Remote Zendesk jobs?

Cities near Boca Raton, FL with the most Remote Zendesk job openings:

Remote Zendesk jobs near you
Infographic showing various Remote Zendesk job openings in Boca Raton, FL as of June 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 100% Remote job distribution, with an average salary of $106,293 per year, or $51.1 per hour.

Customer Support Specialist

Travers Miran Realty

Pompano Beach, FL • Remote

$18.50 - $24.75/hr

Full-time

PTO

This job post has expired today. Applications are no longer accepted.

Job description

About Us:

Travers Miran Realty is a premier, boutique residential real estate brokerage headquartered in Parkland, Florida. Managed directly by our Principal Broker and Owner, Rick Rapp, we pride ourselves on providing high-touch, elite real estate services across South Florida. We combine localized neighborhood expertise with modern transaction management systems to guide buyers and sellers through seamless property acquisitions.

We are expanding our distributed team and looking for an ambitious, empathetic Remote Customer Support Specialist. If you love solving puzzles, master new software tools instantly, and want to help scale a modern brand, we want to meet you!

You will have full ownership over our inbound communication queues, helping real estate clients and internal agents navigate our digital platform.

Job Summary

Provide multi-channel inbound support and onboarding for real estate clients, troubleshoot platform and digital-signing issues, maintain CRM records, author knowledge-base content, and escalate or route users to appropriate agents.
What You’ll Do:

  • Own the Queue: Manage and resolve incoming customer and internal agent inquiries via email, live chat, SMS, and video channels (using tools like Intercom, Help Scout, or Zendesk).
  • Tech Guide: Act as a platform expert, guiding clients through setting up accounts, accessing secure digital signing portals (Dotloop/DocuSign), and troubleshooting data forms.
  • CRM Optimization: Maintain a clean, real-time database of client interactions within our core CRM (KvCORE/HubSpot) to ensure internal sales teams have flawless data.
  • User Onboarding: Interface with incoming property buyers and sellers, running quick discovery chats to organize their data profiles and route them to the perfect agent.
  • Build the Knowledge Base: Author helpful internal FAQs, help center articles, and video walkthrough snippets to empower users to self-serve.

Requirements

  • Experienced: 1+ years of customer support, tech support, or client-facing operations experience.
  • Tech-Savvy: You adapt to new software seamlessly. You know your way around modern ticketing tools, CRMs, and Slack/Google Workspace.
  • Good Communication: You possess good written and spoken English. You can explain complex, multi-step contract processes in simple, friendly, and human terms.
  • Independent Operator: You thrive in an asynchronous, remote work environment. You don't need micromanagement to stay organized and hit metrics.

Benefits

:

  • Competitive, Transparent Pay: Stable base salary with clear annual performance-based scaling bonuses.
  • Employee Real Estate Rebates: Buying, selling, or renting a home? Get internal brokerage commission rebates and discounted fees to save thousands on your personal property moves.
  • Sponsored Real Estate Licensing: Want to level up? High-performing team members get full company sponsorship for real estate school tuition, pre-licensing courses, and continuing education.
  • Work From Anywhere: 100% remote freedom with standard, predictable East Coast core collaboration hours.
  • Home Office Stipend: Cash allowance to upgrade your desk setup, monitor, or high-speed internet.
  • Uncapped Growth: Direct path into Customer Success Management or Ops Leadership as our digital footprint expands.
  • Generous PTO: Paid vacation days, holidays, and sick leave to keep you refreshed.
  • Employee Assistance Programs (EAPs) and Supportive team culture.
  • Performance Bonuses.