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Remote Zendesk Jobs in Boca Raton, FL (NOW HIRING)

Enumerate

Relationship Manager

Fort Lauderdale, FL · On-site +1

$55K - $65K/yr

If remote, this role requires travel every other month to Fort Lauderdale, Florida. Key ... Answer customer questions in a timely and accurate manner via phone or Zendesk ticketing system.

AJAIA

Customer Success Specialist

Fort Lauderdale, FL · On-site +1

Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools * Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows * Experience ...

AJAIA

Customer Success Specialist

Fort Lauderdale, FL · Remote

Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools * Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows * Experience ...

ForgeFit

Remote Customer Service Specialist

West Palm Beach, FL · On-site +1

$16.50 - $21.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

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Showing results 1-20

All JobsZendesk JobsRemote Zendesk JobsRemote Zendesk Jobs in Boca Raton, FL

Remote Zendesk information

See Boca Raton, FL salary details

$67.9K

$106.3K

$148.5K

How much do remote zendesk jobs pay per year?

As of Jul 28, 2026, the average yearly pay for remote zendesk in Boca Raton, FL is $106,293.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,700.00 and $120,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by remote Zendesk agents and how can they be addressed?

Remote Zendesk agents often encounter challenges such as managing high ticket volumes, maintaining clear communication with both customers and internal teams, and staying engaged while working independently. To address these, it’s important to establish a daily routine, leverage Zendesk’s collaboration tools, and proactively participate in virtual team meetings. Setting up a dedicated workspace and utilizing time management strategies can also help agents stay productive and connected, ensuring high-quality customer support despite the remote setting.

What is a Remote Zendesk job?

A Remote Zendesk job typically involves providing customer support or technical assistance using the Zendesk platform, while working from a location outside of a traditional office setting. Employees in these roles use Zendesk's ticketing, chat, or call systems to handle customer inquiries, troubleshoot issues, and ensure customer satisfaction. These positions can range from customer service agents to administrators and developers who configure and optimize the Zendesk system for businesses. Remote Zendesk jobs offer flexibility and are ideal for those who prefer or require working from home. Companies hiring for these roles look for strong communication skills, problem-solving abilities, and familiarity with the Zendesk software.

What are the key skills and qualifications needed to thrive as a Remote Zendesk Support Specialist, and why are they important?

To thrive as a Remote Zendesk Support Specialist, you need strong customer service skills, problem-solving ability, and familiarity with help desk operations, often supported by experience in customer support roles. Proficiency in Zendesk software, ticketing systems, and related CRM tools is typically required, and Zendesk certifications can be beneficial. Excellent written communication, adaptability, and time management are essential soft skills for remote work and effective customer interactions. These skills ensure prompt, accurate support and a positive experience for customers across digital channels.

What is the difference between Remote Zendesk vs Remote Customer Support Specialist?

AspectRemote ZendeskRemote Customer Support Specialist
CredentialsZendesk certification, customer service experienceCustomer service experience, communication skills
Work EnvironmentSupport ticket systems, CRM tools, remote setupCustomer communication channels, remote or office
Industry UsageTech, SaaS, e-commerce companiesRetail, telecom, tech, various sectors
Search & Comparison IntentFocus on Zendesk platform skillsBroader customer support roles

Remote Zendesk roles specifically require expertise in Zendesk software and related certifications, often within tech or SaaS industries. Remote Customer Support Specialists have broader customer service responsibilities across various platforms and industries. While both roles involve remote work and customer interaction, Remote Zendesk positions emphasize platform-specific skills, making them more specialized.

What are popular job titles related to Remote Zendesk jobs in Boca Raton, FL? For Remote Zendesk jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Remote Zendesk jobs in Boca Raton, FL look for? The top searched job categories for Remote Zendesk jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Remote Zendesk jobs? Cities near Boca Raton, FL with the most Remote Zendesk job openings:
Remote Zendesk jobs near you
Infographic showing various Remote Zendesk job openings in Boca Raton, FL as of June 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 100% Remote job distribution, with an average salary of $106,293 per year, or $51.1 per hour.
Relationship Manager

Relationship Manager

Enumerate

Fort Lauderdale, FL • On-site, Remote

$55K - $65K/yr

Full-time

Posted 27 days ago

Job description

Enumerate is hiring a Relationship Manager to serve as a trusted advisor and partner for our clients. This role is responsible for managing client requests and providing timely and results-based customer service. The Relationship Manager acts as a liaison between our clients and our internal teams, including Accounts Payable, Accounts Receivable, Operations, and Support. This role is responsible for the project management of client requests to ensure transparent communication and a timely resolution.

Candidates for this role must be located in the United States and able to work EST or CST time zones. This role can be hybrid or remote. If remote, this role requires travel every other month to Fort Lauderdale, Florida.

Key Responsibilities:

  • Be the voice of the customer and navigate internal processes with stakeholders from various teams.
  • Provide support to associations, granting users access to Enumerate Central and triaging issues as they arise
  • Act as a liaison between clients and internal teams, working with the client to gather the information and documentation needed by internal teams to set up bank accounts and complete reconciliations
  • Assist with challenging customer requests or issue escalations as needed.
  • Answer customer questions in a timely and accurate manner via phone or Zendesk ticketing system.
  • Assess customer needs and communicate feedback to peers and leadership
  • Collaborate with cross-functional teams to resolve customer requests in a timely and effective manner
  • Track key performance indicators related to client relationships, such as customer satisfaction, retention rates, and revenue growth
  • Maintain a strong understanding of customer needs and a commitment to delivering exceptional customer service

Requirements:

  • 2+ years of experience in Customer Success or Account Management
  • Strong customer service and project management skills
  • Ability to organize a daily workload by priorities and to meet deadlines in a fast-paced quickly changing environment.
  • Prior experience using Asana or other project management tools is a plus
  • A background in accounting, bookkeeping or community association management is a plus

The pay range is inclusive of base salary plus any applicable bonuses or commissions.

Total compensation pay range (annual salary):
$55,000—$65,000 USD