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What is a Remote Live Chat job?

A Remote Live Chat job involves providing customer support, answering inquiries, and assisting users through an online chat platform. Agents typically help customers with troubleshooting, product details, or general support in real time. This role requires strong communication skills, the ability to multitask, and a fast typing speed. It allows employees to work from home while ensuring customers receive prompt and helpful responses. Many industries, including e-commerce and tech support, hire remote chat agents.

What are the key skills and qualifications needed to thrive in the Remote Live Chat position, and why are they important?

To excel as a Remote Live Chat agent, you need strong written communication skills, customer service experience, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required, though formal certifications are not always necessary. Excellent problem-solving abilities, empathy, and the ability to multitask under pressure help individuals stand out in this role. These skills ensure efficient, positive customer interactions and contribute to overall client satisfaction in a virtual environment.

What does a typical workday look like for someone in a Remote Live Chat position?

A typical day as a Remote Live Chat agent involves promptly responding to customer inquiries via a chat interface, resolving issues, and escalating complex cases as needed. You’ll likely manage multiple chat conversations simultaneously while maintaining accurate records in customer management systems. Most roles require collaboration with other departments, such as technical support or sales, to ensure customers receive accurate and timely assistance. While the work is fast-paced, it offers flexibility, opportunities to develop strong customer service skills, and a supportive virtual team environment.
More about Remote Live Chat jobs
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Infographic showing various Remote Live Chat job openings in Boca Raton, FL as of May 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution.

Inside Sales Representative

Hayes Handpiece Franchises, Inc.

Boca Raton, FL • Remote

$45K - $65K/yr

Full-time

Posted 20 days ago

Job description

Location: US Remote

JOB OVERVIEW:

This position is responsible for making outbound telephone calls and receiving and handling telephone calls and live chats from customers contacting Hayes/Henry Schein to place repair shipments (EMRs/Mailer Kits) and product orders, inquire about products, and assist with related issues. This position suggests products to our customers to purchase and emphasizes promotional items. In addition, handling customer complaints, and coordinating with Customer Service on product returns, re-orders, and credit issues. This position consults with managers to obtain approval on overriding product pricing, and to review restrictions on product shortages.

KEY RESPONSIBILITIES:

  • Receives and handles telephone calls from customers calling to place repair orders & product orders, inquire about products, and assists with other related questions
  • Engages with customers and responds to inquiries via live chat
  • Suggests related products (cross-selling) or upgraded products (up-selling) to the customer to purchase.
  • Informs customers of promotional items and manufacturer's specials, utilizing consultative sales techniques.
  • Engaging with non-active customers in attempt to regain business
  • Forwards elevated calls to management, including competitor price matching issues, which fall below guidelines.
  • Attends monthly team meetings and completes all compliance training.
  • Remains current in product knowledge, selling best practices, and industry trends.
  • Assists internal and external customers, navigate Hayes / Henry Schein and find solutions to various problems.
  • Participates in special projects and performs other duties as required.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures including Worldwide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

SPECIFIC KNOWLEDGE & SKILLS:

  • Ability to work with and establish relationships and negotiate
  • Ability to answer a high volume of incoming calls
  • Ability to make a high volume of outbound telephone calls
  • Able to learn applicable computer systems (NetSuite, AS-400, live chat platform, Salesforce, Siebel, Workday etc.)
  • Work independently with limited supervision
  • Communicates effectively with management.

GENERAL SKILLS & COMPETENCIES:

  • Very good time management skills and the ability to prioritize work and meet deadlines
  • Very good attention to detail and accuracy
  • Customer service oriented and ability to work with complex issues
  • Ability to plan and arrange activities
  • Very good interpersonal communication skills
  • Very good written and verbal communication skills
  • Ability to maintain confidential and highly sensitive information
  • Ability to work in a team environment
  • Ability to multi-task
  • Establish productive working relationships at multiple levels within the organization

MINIMUM WORK EXPERIENCE:

Typically, 0-2 years of related experience

PREFERRED EDUCATION:

Typicaly High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.


Hayes Handpiece Franchises Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.