Guss, IA · Remote
$14.50 - $20/hr
Coordinate entitlement planning and scheduling to ensure workforce efficiency.Generate and analyze ... Remote Type - Remote Work Shift - Any (United States of America) The approximate annual base ...
Guss, IA · Remote
$14.50 - $20/hr
Coordinate entitlement planning and scheduling to ensure workforce efficiency.Generate and analyze ... Remote Type - Remote Work Shift - Any (United States of America) The approximate annual base ...
$31K - $40.9K
2% of jobs
$40.9K - $50.8K
5% of jobs
$50.8K - $60.6K
15% of jobs
$63.1K is the 25th percentile. Wages below this are outliers.
$60.6K - $70.5K
13% of jobs
$70.5K - $80.4K
9% of jobs
The median wage is $87K / yr.
$80.4K - $90.3K
9% of jobs
$90.3K - $100.2K
11% of jobs
$108.4K is the 75th percentile. Wages above this are outliers.
$100.2K - $110.1K
13% of jobs
$110.1K - $119.9K
10% of jobs
$119.9K - $129.8K
6% of jobs
$129.8K - $139.7K
6% of jobs
$31K
$90.9K
$139.7K
A Remote Workforce Analyst is responsible for monitoring, analyzing, and optimizing the performance and productivity of a remote workforce. They use data-driven insights to forecast staffing needs, track key performance metrics, and ensure operational efficiency. This role often involves using workforce management tools, creating reports, and collaborating with teams to improve scheduling and resource allocation. Their goal is to enhance employee productivity, maintain service levels, and support business objectives in a remote work environment.
A Remote Workforce Analyst typically needs strong analytical skills, experience in workforce management, and a background in data analysis or business administration. Familiarity with workforce management software such as NICE, Kronos, or Verint, along with advanced Excel capabilities or business intelligence platforms, is highly beneficial. Exceptional communication, problem-solving abilities, and adaptability are key soft skills that set top analysts apart. These competencies are crucial for optimizing remote workforce performance, ensuring accurate forecasting, and driving process improvements in dynamic, distributed environments.
Remote Workforce Analysts often deal with the complexities of managing and tracking employee productivity across multiple locations and time zones. Maintaining accurate real-time data, ensuring effective communication among remote teams, and adapting to rapidly changing business needs are common challenges. Successful analysts use robust workforce management systems, clear reporting standards, and proactive collaboration with team leaders to overcome these obstacles. By continuously refining processes and leveraging data-driven insights, they help organizations improve efficiency and maintain high team performance in remote settings.
Cities near Elliott, IA with the most Remote Workforce Analyst job openings:
Guss, IA • Remote
6.3
Based on 31 frontline employees who took The Breakroom Quiz
183rd of 225 rated it services
Paid breaks
Recommended by parents
Respectful managers
$14.50 - $20/hr
Full-time
Re-posted 17 days ago
Ready to turn bold ideas into real-world impact?
At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Responsibilities:Monitor and support activities to ensure adherence to service level agreements (SLAs).Track real-time agent schedule alignment and optimize breaks proactively.Conduct root cause analysis for SLA deviations and support development of corrective action plans.Manage daily exception requests and update agent schedules accordingly.Coordinate entitlement planning and scheduling to ensure workforce efficiency.Generate and analyze efficiency reports to identify trends and improvement areas.Participate in centralized or site-level management meetings as required.Support process improvement initiatives including Lean and Six Sigma projects.Execute other tasks as assigned to support business operations.Engage with operations teams to discuss performance, scheduling, and workforce planning.Navigate multiple systems and tools to manage real-time floor operations effectively.Qualifications
Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - MarketingCertifications
Customer Experience Certification (COPC) - COPC Inc.COPC Inc., Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human ResourcesRequired Skills
Banking Capital Markets, Customer Care, Customer Experience (CX), Customer Service, Data Analytics, Fraud Detection, Fraud Disputes, Sales, Technical SupportLanguage
EnglishLanguage Proficiency -
Upper Intermediate - B2Additional Job Location -
Job Type
RegularMaster Skill List -
Customer Care - VoiceRemote Type -
RemoteWork Shift -
Any (United States of America)The approximate annual base compensation range for this position is:
31,200 to 39,000 USDThe actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.
Why join Genpact?
Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
Make an impact - Help global enterprises solve business challenges that matter
Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Sourced by ZipRecruiter
Genpact is a global Professional Services firm delivering the outcomes that transform our Clients' Businesses and shape their future. We're guided by our real world experience Redesigning and Running thousands of processes for hundreds of Global Companies. Our Clients including many in the Global Fortune 500 partner with us for our unique ability to combine deep industry and functional expertise, Leading talent, and Proven Methodologies to drive Collaborative Innovation that turns insights into action and delivers outcomes at scale. We create lasting competitive advantages for our Clients and their Customers, running digitally enabled operations and applying our Data Tech AI services to design, Build, and Transform their businesses. And we do it all with purpose. From New York to New Delhi and more than 30 countries in between, our 115,000+ team is passionate in its relentless pursuit of a world that works better for people.
It services
10,000+ Employees
New York, NY, US
1997
