Remote Workforce Analyst Jobs in Detroit, MI (NOW HIRING)

The Opportunity - Why Join 

Are you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people's lives when it matters most, then join AAA Life who has the unique ability to access tens of millions of existing AAA customers powered by the strength of one of America's most trusted brands.  We have embarked on a mission to double in size - Becoming one of the largest providers in the US.  These facts showcase why we're the right choice: 

• On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies 
• On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA 
• On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview) 
• On culture: USA Today named us 2025 top workplace nationwide.  We believe the job of an insurance company is to do good.  Our mission is to help our members during what is often the hardest times in their lives.  We pick up the phone to people who have lost loved ones and offer our genuine support.  That is why we will always put human connection at the heart of what we do - always being there to talk to our members person to person.  We believe the job of an insurance company is to pay out.  That is what insurance is for.  Most of our members have real life policies - policies that bring peace of mind during life, and genuine support in the event of death.  We are not here to chase the super-rich with annuities and wealth management products.   AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need.

Operating within the core values and operating principals of the organization, the Business Analyst I will, facilitate the business application development process between Information Technology and the internal business partners, gathering requirements necessary to meet corporate goals. The primary focus of this role will be on small to medium projects and providing support other Business Analysts on larger projects.

• Facilitate Business and Development teams in Story Mapping Sessions
• Create Persona's that bring focus and direction to the creation of story cards and other project artifacts.
• Balance the right amount of business and technical analysis necessary for the team to be successful in planning both the project and individual sprints.
• Comfortable interacting with both the business and technical organizations
• Work with QA team to provide acceptance criteria for business objectives
• Assist in validation of technical deliverables for completeness, accuracy and quality.
• Create screen mockups or wireframes to demonstrate designs
• Function as a liaison between assigned business units and IT resources. Assist the IT team in providing analytical support, facilitating research, questions, issues or other needs presented by the business units.
• Proactively work with all roles on the project team to provide support as needed to ensure overall quality and success of initiatives
• Develop a knowledge and expertise relative to AAA Life and its products, systems, and programs, and business processes
• Handle additional project assignments such as testing or assisting the PM as required

• Bachelor's degree in Business Administration, Computer Science or a related field or equivalent experience required.
• Previous experience as a Business Analyst or similar experience gathering requirements
• Proven experience using Microsoft products (Word, Excel, Powerpoint, Visio
• Experience within an organization practicing Agile software development
• Insurance industry expertise preferred

How You'll Work 

• Work Solution: Hybrid (Tuesday- Thursday) or Remote (USA) 

• Relocation Eligibility: Available 

What We Bring to the Table 

• Hybrid work environment that promotes work-life balance 

• Comprehensive medical, dental, and vision coverage starting from your first day 

• Employer 401k match and employer contribution to a pension plan 

• Generous PTO and paid parental leave to support your family needs 

• Various associate resource groups and community involvement initiatives 

Essential Job Functions 

While performing the duties of this job, the employee isfrequentlyrequired to stand, walk, sit, use hands to finger, handle, or feel and talk or hear.Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. 

This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.Reasonable accommodation will be provided for otherwise qualified applicants as needed to enable them to fulfill these requirements. 

AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future.