Toronto, ON · On-site +1
CA$47K/yr
Join Teleperformance, where our world-class workforce and innovative solutions drive success ... About the Job The Business Analyst plays a critical role inoptimizingcall center operations. This ...
Toronto, ON · On-site +1
CA$47K/yr
Join Teleperformance, where our world-class workforce and innovative solutions drive success ... About the Job The Business Analyst plays a critical role inoptimizingcall center operations. This ...
Toronto, ON · On-site +1
Req ID: 137557 Remote Position: Hybrid Region: Americas Country: Canada State/Province: Ontario ... workforce analytics. * Project Management & Delivery: Strong track record in project management ...
Toronto, ON · On-site +1
Req ID: 137557 Remote Position: Hybrid Region: Americas Country: Canada State/Province: Ontario ... workforce analytics. * Project Management & Delivery: Strong track record in project management ...
Toronto, ON · On-site +1
$80 - $95/hr
MP5 Hourly Rate: $80 - $95/hour INC Duration: 12 Months Hours: 35 Location: 700 University Avenue (Hybrid - 2 days remote) Job Overview The ERP Program Business Analyst, reporting into the Digital ...
Toronto, ON · On-site +1
$80 - $95/hr
MP5 Hourly Rate: $80 - $95/hour INC Duration: 12 Months Hours: 35 Location: 700 University Avenue (Hybrid - 2 days remote) Job Overview The ERP Program Business Analyst, reporting into the Digital ...
Toronto, ON · On-site +1
CA$68K - CA$86K/yr
Remote - Canada (Candidates based in British Columbia, Alberta, Manitoba, Saskatchewan, Ontario ... Analysis (40%) * Monitor research, news, programs and initiatives, labor market and workforce data ...
Toronto, ON · On-site +1
CA$68K - CA$86K/yr
Remote - Canada (Candidates based in British Columbia, Alberta, Manitoba, Saskatchewan, Ontario ... Analysis (40%) * Monitor research, news, programs and initiatives, labor market and workforce data ...
Analytical and problem-solving mindset; initiative in resolving issues. * Intellectual curiosity ... Our success depends on an engaged and inclusive workforce, and we invest in fostering that culture.
Analytical and problem-solving mindset; initiative in resolving issues. * Intellectual curiosity ... Our success depends on an engaged and inclusive workforce, and we invest in fostering that culture.
Analytical and problem-solving mindset; initiative in resolving issues. * Intellectual curiosity ... Our success depends on an engaged and inclusive workforce, and we invest in fostering that culture.
Analytical and problem-solving mindset; initiative in resolving issues. * Intellectual curiosity ... Our success depends on an engaged and inclusive workforce, and we invest in fostering that culture.
Remote Reference code: 133619 Primary Location: Toronto, ON All Available Locations: Toronto, ON ... With a growing First Nations, Métis, and Inuit (FNMI) economy and workforce, economic inclusion ...
Remote Reference code: 133619 Primary Location: Toronto, ON All Available Locations: Toronto, ON ... With a growing First Nations, Métis, and Inuit (FNMI) economy and workforce, economic inclusion ...
Toronto, ON · On-site +1
You will be working on a remote schedule as part of Fidelity's dynamic working arrangement. Who We ... As a Technical Application Support Analyst, you will serve as a member of Fidelity Clearing Canada ...
Toronto, ON · On-site +1
You will be working on a remote schedule as part of Fidelity's dynamic working arrangement. Who We ... As a Technical Application Support Analyst, you will serve as a member of Fidelity Clearing Canada ...
Ottawa, ON · On-site +1
Hybrid Ottawa - Open to remote Key Tasks Create and execute test plans and scripts that validate ... Analyst role with the ability to self-direct in a low-process, ambiguous environment Hands-on ...
Ottawa, ON · On-site +1
Hybrid Ottawa - Open to remote Key Tasks Create and execute test plans and scripts that validate ... Analyst role with the ability to self-direct in a low-process, ambiguous environment Hands-on ...
Ottawa, ON · On-site +1
Hybrid Ottawa - Open to remote Key Tasks Create and execute test plans and scripts that validate ... Analyst role with the ability to self-direct in a low-process, ambiguous environment Hands-on ...
Ottawa, ON · On-site +1
Hybrid Ottawa - Open to remote Key Tasks Create and execute test plans and scripts that validate ... Analyst role with the ability to self-direct in a low-process, ambiguous environment Hands-on ...
London, ON · On-site +1
... remote within Canada . In this role, you will have the opportunity to: * Set the commercial ... At IDT we believe in designing a better, more sustainable workforce. We recognize the benefits ...
London, ON · On-site +1
... remote within Canada . In this role, you will have the opportunity to: * Set the commercial ... At IDT we believe in designing a better, more sustainable workforce. We recognize the benefits ...
Ottawa, ON · Remote
CA$90K - CA$115K/yr
Salary range: $90,000 to $115,000 CAD * Remote-first flexibility to work where you work best, with ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...
Ottawa, ON · Remote
CA$90K - CA$115K/yr
Salary range: $90,000 to $115,000 CAD * Remote-first flexibility to work where you work best, with ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...
Toronto, ON · Remote
CA$90K - CA$115K/yr
Salary range: $90,000 to $115,000 CAD * Remote-first flexibility to work where you work best, with ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...
Toronto, ON · Remote
CA$90K - CA$115K/yr
Salary range: $90,000 to $115,000 CAD * Remote-first flexibility to work where you work best, with ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...
Toronto, ON · On-site +1
Position Overview We're searching for a Senior Compensation Analyst to join the People team in a remote or hybrid capacity out of our Chicago office. We're in the middle of a multi-year compensation ...
Toronto, ON · On-site +1
Position Overview We're searching for a Senior Compensation Analyst to join the People team in a remote or hybrid capacity out of our Chicago office. We're in the middle of a multi-year compensation ...
Toronto, ON · On-site +1
Position Overview We're searching for a Senior Compensation Analyst to join the People team in a remote or hybrid capacity out of our Chicago office. We're in the middle of a multi-year compensation ...
Toronto, ON · On-site +1
Position Overview We're searching for a Senior Compensation Analyst to join the People team in a remote or hybrid capacity out of our Chicago office. We're in the middle of a multi-year compensation ...
We have offices in multiple cities across the US, UK, India, and Singapore, and a substantial remote global workforce. We are also market leaders in AI and analytics consulting in the CPG & retail ...
We have offices in multiple cities across the US, UK, India, and Singapore, and a substantial remote global workforce. We are also market leaders in AI and analytics consulting in the CPG & retail ...
We have offices in multiple cities across the US, UK, India, and Singapore, and a substantial remote global workforce. We are also market leaders in AI and analytics consulting in the CPG & retail ...
We have offices in multiple cities across the US, UK, India, and Singapore, and a substantial remote global workforce. We are also market leaders in AI and analytics consulting in the CPG & retail ...
... remote global workforce. If you are passionate about working on business problems that can be solved using structured and unstructured data on a large scale, Tiger Analytics would like to talk to you.
... remote global workforce. If you are passionate about working on business problems that can be solved using structured and unstructured data on a large scale, Tiger Analytics would like to talk to you.
Toronto, ON · Remote
CA$70K - CA$120K/yr
... workforce strategy * eData platforms -- digital research and analytics platforms * Executive ... Full remote -- no office, no commute, and a results-driven schedule that ends at 1:00 PM on ...
Quick apply
Toronto, ON · Remote
CA$70K - CA$120K/yr
... workforce strategy * eData platforms -- digital research and analytics platforms * Executive ... Full remote -- no office, no commute, and a results-driven schedule that ends at 1:00 PM on ...
Toronto, ON · Remote
CA$70K - CA$120K/yr
... workforce strategy * eData platforms -- digital research and analytics platforms * Executive ... Full remote -- no office, no commute, and a results-driven schedule that ends at 1:00 PM on ...
Quick apply
Toronto, ON · Remote
CA$70K - CA$120K/yr
... workforce strategy * eData platforms -- digital research and analytics platforms * Executive ... Full remote -- no office, no commute, and a results-driven schedule that ends at 1:00 PM on ...
Remote Workforce Analysts often deal with the complexities of managing and tracking employee productivity across multiple locations and time zones. Maintaining accurate real-time data, ensuring effective communication among remote teams, and adapting to rapidly changing business needs are common challenges. Successful analysts use robust workforce management systems, clear reporting standards, and proactive collaboration with team leaders to overcome these obstacles. By continuously refining processes and leveraging data-driven insights, they help organizations improve efficiency and maintain high team performance in remote settings.
A Remote Workforce Analyst typically needs strong analytical skills, experience in workforce management, and a background in data analysis or business administration. Familiarity with workforce management software such as NICE, Kronos, or Verint, along with advanced Excel capabilities or business intelligence platforms, is highly beneficial. Exceptional communication, problem-solving abilities, and adaptability are key soft skills that set top analysts apart. These competencies are crucial for optimizing remote workforce performance, ensuring accurate forecasting, and driving process improvements in dynamic, distributed environments.
A Remote Workforce Analyst is responsible for monitoring, analyzing, and optimizing the performance and productivity of a remote workforce. They use data-driven insights to forecast staffing needs, track key performance metrics, and ensure operational efficiency. This role often involves using workforce management tools, creating reports, and collaborating with teams to improve scheduling and resource allocation. Their goal is to enhance employee productivity, maintain service levels, and support business objectives in a remote work environment.
CA$47K/yr
Full-time
Medical, Dental, PTO
Re-posted 4 days ago
5.5
Based on 188 frontline employees who took The Breakroom Quiz
43rd of 71 rated call and contact centers
Join Teleperformance - Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
About the Job
The Business Analyst plays a critical role inoptimizingcall center operations. This roleis responsible foranalyzing data,identifyingopportunities for improvement, and collaborating with cross-functional teams to implement solutions that enhance operational efficiency and customer satisfaction.
Responsibilities
Data Analysis
Collects, analyzes, and interprets call center data, including call volume, average handle time, and customer satisfaction scores.
Identifiestrends, root causes of issues, and areas for performance and process improvement.
Ensures data accuracy and consistency to support informed decision-making.
Process Improvement
Works closely with call center managers and agents to document and map current workflows.
Identifiesprocess gaps and operational bottlenecksimpactingefficiency and customer experience.
Develops and recommends strategies to streamline processes and reduce operational costs.
Performance Reporting
Creates,maintains, and presents regular reports and dashboards for leadership.
Providesactionable insights and clear recommendations to improve key performance indicators (KPIs).
Supports leadership with data-driven analysis to guide operational and strategic decisions.
Technology & Systems
Acts as a liaison between the call center and the IT team.
Identifiessystem enhancements, new software requirements, and bug fixes to improve agent productivity and data accuracy.
Supports testing, validation, and implementation of system changes.
Project Management
Leads small to medium-sized projects from ideation through implementation.
Ensuressolutions are delivered smoothly, on time, and aligned with businessobjectives.
Coordinates with stakeholders to manage requirements, timelines, and outcomes.
Preferred Skills
Proven experience as a Business Analyst, preferably within a call center or customer service environment.
Strong analytical and problem-solving skills with high attention to detail.
Proficiencyin data analysis tools such as Microsoft Excel, SQL, and business intelligence platforms including Tableau or Power BI.
Excellent verbal and written communication skills with the ability to present complex data clearly and concisely.
Strong collaboration skills with the ability to work effectively with cross-functional teams.
Critical Competencies
Solves Problems
Communicates Effectively
Demonstrates Analytical Thinking
Collaborates Across Teams
Benefits & Perks
Established career path supported by self-assessments, virtual training, and guided curriculum thatallowfor vertical and horizontal growth throughour multiplelines of business.
Robust career path with a full development plan and the opportunity to grow in the organization.
Paid5weeks trainingand nesting,4 weeks ticketing,2 weeks annual leave.
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
Salary
$47,000 annually
Location
Candidates areadvised to bewithin travel distance from our primary locations: Yonge- Eglinton Midtown Toronto
Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited toparticipatein the selection process, we are committed toaccommodatingyou to best meet your needs.
Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
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