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University of Iowa Health Care Department of Nursing is seeking 100% Hybrid/Remote Phone Triage Staff Nurse to work in the Holden Comprehensive Cancer Center.
This role is approved for hybrid or remote work following the completion of a successful orientation period. May be required to come on site for ongoing education, training and orientation needs throughout employment.
Sign-on incentive: Qualified candidates are eligible for a sign-on bonus up to $12,500
Summary:
This position is primarily responsible in taking live calls for Holden Comprehensive Cancer Center clinic patients; to provide over the phone assessment, and triage through an active listening and questioning process. Assess patients' nursing care needs, evaluate effectiveness of care provided, and integrate nursing theory and research into clinical practice. Provide leadership to members of the nursing team in order to maintain patient care standards.
Duties to include:
• Answers telephones, prioritizes clinical triage calls, follows clinical protocols, and coordinates services, as needed for patients.
• Verifies patient demographic information and accurately document phone encounters into electronic health record.
• Provide phone-based support for oncology patients managing treatment side effects, pain, medication concerns, and emotional distress.
• Collaborate closely with oncology physicians, nurse practitioners, and care teams to ensure continuity and quality of care.
• Serves as an escalation point for clinical patient issues and other team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures.
• Manages and responds to escalated electronic patient messages whenever not answering inbound patient calls and uses clinical judgment to prioritize and accommodate patients.
• Creates a positive patient experience at every encounter, attempting to independently resolve any issues or concerns of the patient at the time of the phone call, within the scope of the role.
• Assist with scheduling appointments or referring patient to outside agencies for care, as appropriate.
• Incorporates scientific, behavioral and humanistic principles for application to clinical practice.
• Utilizes, adheres and supports departmental standards and practice guidelines.
• Applies nursing theory to the assessment, diagnosis, treatment, and evaluation of patient responses to health and illness.
• Assesses patient health care preferences and expectations.
• Maintains skills/competency related to special equipment, medications, and procedures common to the patient population of the unit/division.
• Uses evaluation data to revise and implement change.
• Assumes accountability for the provision of care for patients.
• Participates as a member of the health care team utilizing effective communication skills.
• Participates in the development of unit, division, department and hospital policies, procedures and protocols.
• Participates in the development and implementation of computer applications.
• Participates in the orientation of new nursing staff and the ongoing education of nursing personnel, as directed by the Nurse Manager or designee.
• Participates in formal and informal teaching with health care students.
• Functions as a patient advocate.
• Incorporates the principles of Service Leadership to ensure positive patient/customer relations.
• Maintains confidentiality.
• Practices within legal boundaries of the Nurse Practice Act.
• Evaluates and validates performance with Nurse Manager or designee and sets goals for work performance.
• Adheres to UI Health Care policies regarding personal conduct, including follows established leadership, remaining responsive to instruction and coaching from supervisors and meeting the standards of personal appearance, attendance and punctuality.
Percent of Time: 100% 40 hours a week
Schedule: Monday-Friday, 0800-1700. No Nights, no holidays, no weekends, no call. This position is eligible for remote work withinIowaand will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
Salary: $61,782 minimum at 100% effort to commensurate. Salary will be based on years of experience and percent effort.
Location: UniversityCampus
Benefits Highlights: Fringe benefit package including paid vacation; sick leave; health, dental, life, and disability insurance options; and generous employer contributions into retirement plans.
This position is eligible for remote work within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
University of Iowa Health Care-recognized as one of the best hospitals in the United States-is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®
The Department of Nursing has achieved Magnet status four times. This level of commitment can be seen in every area of our hospital and ambulatory clinics.
Our Holden Comprehensive Cancer Center is dedicated to bringing world class research and cancer care to Iowa, the Midwest, and beyond. We rank #47 in the country for Oncology care in the U.S. News & World Report. The Holden Comprehensive Cancer Centeris Iowa's only NCI-designated comprehensive cancer center and has held that designation since 2000. We also hold accreditations with the Foundation for the Accreditation of Cellular Therapy (FACT) and the Commission on Cancer (COC).
The Holden Comprehensive Cancer Center's Mission Statement is to decrease the pain and suffering caused by cancer in Iowa, surrounding communities, and around the world through improved cancer prevention and treatment based on three interdependent missions of research, clinical service, and education. We accomplish this in a multidisciplinary approach where our nursing staff are valued members of the team.
Education

• An Associate's Degree in Nursing, a Diploma in Nursing, a Baccalaureate Degree in Nursing, Professional Masters of Nursing and Healthcare Practice (MNHP), MSN/Clinical Nurse Leader or a Master's Degree in Nursing (MSN, MA) is required.

Required Qualifications
• Current license to practice in the state of Iowa by the time of hire
• Oncology experience in the last 10 years
• Excellent written and verbal communication skills
• Demonstrates excellent interpersonal skills with patients/families, nursing staff, and interdisciplinary team members as demonstrated through written and verbal interactions
• General Computer skills
Desired Qualifications
• Minimum of 2 years clinical nursing experience, preferably with ambulatory experience
• Prior experience with nurse triage or in a call center setting.
• Previous experience with EPIC.
In order to be considered, applicants must upload resume (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.
Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact nicole-olmstead@uiowa.edu.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. This position is not eligible for University sponsorship for employment authorization.