We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service. Please note, this posting is for future opportunities only; no current ...
Quick apply
We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service. Please note, this posting is for future opportunities only; no current ...
Customer Success Manager (Remote)
Vancouver, BC · Remote
CA$100K - CA$120K/yr
Post-CSR, either book a demo for Forms, Referral Management, Social Reviews, or VOIP, or secure a testimonial or Google review. * Deliver Intiveo Advocates. Drive advocates for referrals ...
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Customer Success Manager (Remote)
Vancouver, BC · Remote
CA$100K - CA$120K/yr
Post-CSR, either book a demo for Forms, Referral Management, Social Reviews, or VOIP, or secure a testimonial or Google review. * Deliver Intiveo Advocates. Drive advocates for referrals ...
NET and ETL tools (Informatica or SSIS). * Proficiency in multiple programming languages: .NET, C# ... high-quality customer support. * Willingness to provide after-hours and weekend support when ...
NET and ETL tools (Informatica or SSIS). * Proficiency in multiple programming languages: .NET, C# ... high-quality customer support. * Willingness to provide after-hours and weekend support when ...
NET and ETL tools (Informatica or SSIS). * Proficiency in multiple programming languages: .NET, C# ... high-quality customer support. * Willingness to provide after-hours and weekend support when ...
NET and ETL tools (Informatica or SSIS). * Proficiency in multiple programming languages: .NET, C# ... high-quality customer support. * Willingness to provide after-hours and weekend support when ...
Outbound Sales Associate (Remote - Canada Only)
Vancouver, BC · Remote
CA$17.05/hr
In this role, you will connect with past and existing customers to offer tailored service upgrades and additional products, helping enhance their overall experience. This is a fully remote position ...
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Outbound Sales Associate (Remote - Canada Only)
Vancouver, BC · Remote
CA$17.05/hr
In this role, you will connect with past and existing customers to offer tailored service upgrades and additional products, helping enhance their overall experience. This is a fully remote position ...
Outbound Sales Associate (Remote - Canada Only)
Vancouver, BC · Remote
CA$17.05/hr
In this role, you will connect with past and existing customers to offer tailored service upgrades and additional products, helping enhance their overall experience. This is a fully remote position ...
Quick apply
Outbound Sales Associate (Remote - Canada Only)
Vancouver, BC · Remote
CA$17.05/hr
In this role, you will connect with past and existing customers to offer tailored service upgrades and additional products, helping enhance their overall experience. This is a fully remote position ...
Customer Lifecycle Manager
Vancouver, BC · Remote
CA$120K/yr
It's a customer loyalty and retention role, with ownership across email, SMS, push notifications ... AlgaeCal has the world's only clinically-backed natural solution to this problem. We give hope to ...
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Customer Lifecycle Manager
Vancouver, BC · Remote
CA$120K/yr
It's a customer loyalty and retention role, with ownership across email, SMS, push notifications ... AlgaeCal has the world's only clinically-backed natural solution to this problem. We give hope to ...
Be Seen First
Electrical Service Technician
Surrey, BC · Remote
$70K - $100K/yr
... Remote Service Technician to expand our service team. Service at MineARC revolves around providing quality service and maintenance for our products and customers. The foundation for this is excellent ...
Quick apply
Be Seen First
Electrical Service Technician
Surrey, BC · Remote
$70K - $100K/yr
... Remote Service Technician to expand our service team. Service at MineARC revolves around providing quality service and maintenance for our products and customers. The foundation for this is excellent ...
This is a remote position, with a company based in Vancouver. Our client is a rapidly growing ... Knowledge of Directory services (DirSync, AADSync, Active Directory / domains) and messaging ...
Quick apply
This is a remote position, with a company based in Vancouver. Our client is a rapidly growing ... Knowledge of Directory services (DirSync, AADSync, Active Directory / domains) and messaging ...
This is a remote position, with a company based in Vancouver. Our client is a rapidly growing ... Knowledge of Directory services (DirSync, AADSync, Active Directory / domains) and messaging ...
Quick apply
This is a remote position, with a company based in Vancouver. Our client is a rapidly growing ... Knowledge of Directory services (DirSync, AADSync, Active Directory / domains) and messaging ...
This is a remote position, with a company based in Vancouver. Our client is a rapidly growing ... Knowledge of Directory services (DirSync, AADSync, Active Directory / domains) and messaging ...
Quick apply
This is a remote position, with a company based in Vancouver. Our client is a rapidly growing ... Knowledge of Directory services (DirSync, AADSync, Active Directory / domains) and messaging ...
This is a remote position, with a company based in Vancouver. Our client is a rapidly growing ... Knowledge of Directory services (DirSync, AADSync, Active Directory / domains) and messaging ...
Quick apply
This is a remote position, with a company based in Vancouver. Our client is a rapidly growing ... Knowledge of Directory services (DirSync, AADSync, Active Directory / domains) and messaging ...
Technical Engineer - Remote
Vancouver, BC · Remote
CA$66K - CA$137K/yr
Excellent written and verbal communications skills and customer service attitude *All employees ... Only: The salary range for Canada residents is $66,200 to $137,400 annually. Pay is based on ...
Technical Engineer - Remote
Vancouver, BC · Remote
CA$66K - CA$137K/yr
Excellent written and verbal communications skills and customer service attitude *All employees ... Only: The salary range for Canada residents is $66,200 to $137,400 annually. Pay is based on ...
Verification and Validations Associate
Pitt Meadows, BC · On-site +1
CA$95K - CA$120K/yr
We also offer world-class service and other aftermarket support as well as solutions for automation ... Work Type (Onsite/Hybrid/Remote): Onsite Responsibilities: * Develop system- and component-level V ...
Verification and Validations Associate
Pitt Meadows, BC · On-site +1
CA$95K - CA$120K/yr
We also offer world-class service and other aftermarket support as well as solutions for automation ... Work Type (Onsite/Hybrid/Remote): Onsite Responsibilities: * Develop system- and component-level V ...
... customers not only love using EventMobi but return year after year. WHAT YOUR WORK WILL FOCUS ON ... Manage full-service event contracts end-to-end, overseeing multiple concurrent events with varying ...
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... customers not only love using EventMobi but return year after year. WHAT YOUR WORK WILL FOCUS ON ... Manage full-service event contracts end-to-end, overseeing multiple concurrent events with varying ...
Cnsl II, Gest des comptes clients-TS
Vancouver, BC · On-site +1
... or fully remote Enjoying a flexible schedule and a comprehensive benefits program Vos ... Highly developed customer service skills * Excellent spoken and written French; bilingualism an ...
New
Cnsl II, Gest des comptes clients-TS
Vancouver, BC · On-site +1
... or fully remote Enjoying a flexible schedule and a comprehensive benefits program Vos ... Highly developed customer service skills * Excellent spoken and written French; bilingualism an ...
New
Together, you'll deliver customer success through 24/7 support, managed services, and professional ... Percona is proud to be a remote-only and globally dispersed workforce - we have colleagues in more ...
Quick apply
Together, you'll deliver customer success through 24/7 support, managed services, and professional ... Percona is proud to be a remote-only and globally dispersed workforce - we have colleagues in more ...
Technical Customer Success Manager
Vancouver, BC · Remote
CA$70K - CA$80K/yr
Remote within Canada (Occasional Travel Required) About us At Niricson, we're transforming the way ... The Opportunity We are looking for a Technical Customer Service Manager to serve as the essential ...
Technical Customer Success Manager
Vancouver, BC · Remote
CA$70K - CA$80K/yr
Remote within Canada (Occasional Travel Required) About us At Niricson, we're transforming the way ... The Opportunity We are looking for a Technical Customer Service Manager to serve as the essential ...
Oracle CPQ Developer - REMOTE
Burnaby, BC · On-site +1
CA$82K - CA$115K/yr
... and RESTful web services * 3+ years creating database schemas that characterize and support ... NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata ...
Oracle CPQ Developer - REMOTE
Burnaby, BC · On-site +1
CA$82K - CA$115K/yr
... and RESTful web services * 3+ years creating database schemas that characterize and support ... NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata ...
Ecommerce Customer Success Specialist - Online Sales (526)
Richmond, BC · Remote
CA$44K/yr
A "customer-first" approach with a passion for delivering outstanding service * Strong technical ... Primarily remote (work from home) with occasional in-office requirements * Periodic travel within ...
Ecommerce Customer Success Specialist - Online Sales (526)
Richmond, BC · Remote
CA$44K/yr
A "customer-first" approach with a passion for delivering outstanding service * Strong technical ... Primarily remote (work from home) with occasional in-office requirements * Periodic travel within ...
Remote Weekend Only Customer Service information
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Full-time
Posted 29 days ago
Job description
Salary: $50,00 - $60,000
ABOUT EVENTCONNECT
At EventConnect, weve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.
EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and is filled with productive energy. We value teamwork, integrity, innovation, professionalism, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service. Please note, this posting is for future opportunities only; no current vacancy.
EVENTCONNECT OFFERS
- Competitive salary and benefits
- Casual but energetic work environment made for todays workers
- Performance-driven culture
- Growth opportunities
- IT equipment provided
- A culture of teamwork, celebrations of success, social gatherings and goal-oriented work
ABOUT THE ROLE
At EventConnect, our clients are the focus of our teams each and every day. As aCustomer Success Specialist, you are the first point of contact for our individual athletes and team's players. You will have the opportunity to leave the best first impression of their experience with our team, which is invaluable. Each day, you will work collaboratively with our team to support the athletes and players in their hotel block room reservations.
RESPONSIBILITIES
- Assist clients with questions about the overall platform by telephone,email &live chat
- Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating
- Continuously working to troubleshoot queries
- Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes
- Support individual reservations within team blocks
- Monitor hotel compliance with rooming lists
- Completing, tracking and reporting support tickets through the CRM system
- Ensure all KPIs and service benchmarks are consistently met, optimizing workflow and customer satisfaction.
QUALIFICATIONS
- Ability to multitask and be agile in a fast-paced environment
- Ability to quickly identify and assess customers' needs to achieve satisfaction
- Accepts and welcomes new challenges
- Accountable for being a team member and contributing to goals
- Friendly, professional and confident nature both on the phone and through email communications
- Strong problem-solving skills and ability to collaborate with others
- Ability to gauge your client and adjust your approach
- Organized approach to completing your work to ensure clients and hotel relationships are strengthened
- Detail-oriented and precise team player who enjoys working with others
- CRM experience
- A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
- Minimum of 1 year of experience in a tech support or customer service role
- Previous experience in hotel management or sales would be considered an asset
- Travel Industry Council of Ontario (TICO) certification is preferred. Applicants that do not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect.
EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.
We thank all candidates who apply. Only those selected for screening and an interview will be contacted.