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Remote Voip Technical Support Jobs in Queens, NY

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

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Remote Voip Technical Support information

See Queens, NY salary details

$15

$27

$46

How much do remote voip technical support jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote voip technical support in Queens, NY is $27.18, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $29.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote VoIP Technical Support specialist, and why are they important?

To thrive as a Remote VoIP Technical Support specialist, you need a solid understanding of networking fundamentals, VoIP protocols, and troubleshooting, often supported by relevant IT certifications like CompTIA Network+ or Cisco CCNA. Familiarity with ticketing systems, remote desktop tools, and VoIP platforms such as Asterisk or Cisco Unified Communications is typically required. Exceptional problem-solving skills, patience, and strong communication abilities set top performers apart in this role. These competencies ensure efficient issue resolution, high customer satisfaction, and reliable voice communication services.

What are some common challenges faced by Remote VoIP Technical Support professionals, and how can they be managed effectively?

Remote VoIP Technical Support professionals often encounter challenges such as troubleshooting connectivity issues, managing customer expectations, and supporting a wide variety of hardware and software configurations. Effective management involves strong communication skills, a systematic approach to problem-solving, and staying updated with the latest VoIP technologies and security practices. Collaborating closely with network engineers, customer service representatives, and end-users is essential to quickly resolve issues and provide a seamless support experience.

What is a Remote VoIP Technical Support specialist?

A Remote VoIP Technical Support specialist is a professional who provides technical assistance and troubleshooting for Voice over Internet Protocol (VoIP) services and systems. They work remotely to help customers or clients resolve issues related to internet-based phone services, such as call quality problems, connectivity issues, or configuration errors. These specialists typically use chat, email, or phone to diagnose and solve issues, guide users through setups, and ensure the smooth operation of VoIP systems.

What is the difference between Remote Voip Technical Support vs Remote Network Support?

AspectRemote Voip Technical SupportRemote Network Support
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentCustomer support, troubleshooting VoIP systems remotelyNetwork infrastructure, troubleshooting connectivity issues remotely
Industry UsageTelecommunications, VoIP service providersIT, enterprise networks, data centers

Remote Voip Technical Support focuses on troubleshooting and maintaining VoIP systems, while Remote Network Support handles broader network infrastructure issues. Both roles require networking certifications and often work remotely for similar industries, but their technical focus differs.

What are popular job titles related to Remote Voip Technical Support jobs in Queens, NY? For Remote Voip Technical Support jobs in Queens, NY, the most frequently searched job titles are:
What job categories do people searching Remote Voip Technical Support jobs in Queens, NY look for? The top searched job categories for Remote Voip Technical Support jobs in Queens, NY are:
What cities near Queens, NY are hiring for Remote Voip Technical Support jobs? Cities near Queens, NY with the most Remote Voip Technical Support job openings:
Remote Voip Technical Support jobs near you
Remote VoIP & Unified Communications Engineer (911)

Remote VoIP & Unified Communications Engineer (911)

Axon US Corp

Manhattan, NY • Remote

Full-time

Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Axon is seeking a fully remote VoIP Integration Engineer to integrate and deploy their Cloud-Based Emergency Real-Time Communication Platform. This role involves working closely with the Operations team to ensure the high availability of a 911 infrastructure. Candidates should have proven experience with VoIP architecture and networking, alongside skills in open-source UC deployments.

The position offers competitive salary, 401k, and various benefits including paid parental leave and wellness support. #J-18808-Ljbffr

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