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Remote Desktop Technician Jobs in Queens, NY (NOW HIRING)

Homefield IT

Escalation Technician

Manhattan, NY · On-site +1

The Escalation Technician role with Homefield IT is one of the lead technical members of the team ... Perform remote fixes at the desktop level, including installing and upgrading software ...

BlackHawk Data, LLC (12029)

NOC Technician

Manhattan, NY · Remote

$60K - $70K/yr

Remote BlackHawk Data is seeking a sharp, forward-thinking NOC Technician to help shape mission ... Knowledge and capability to provide professional end-user desktop support * Understanding of ...

BlackHawk Data

NOC Technician

Manhattan, NY · On-site +1

$60K - $70K/yr

Remote BlackHawk Data is seeking a sharp, forward-thinking NOC Technician to help shape mission ... Knowledge and capability to provide professional end-user desktop support * Understanding of ...

Magna5

Tier 2 Systems Engineer - NY

New York, NY · On-site +1

You will work closely with Tier 1 technicians, senior engineers, and account teams to ensure our ... Provide Tier 2 support via phone, ticketing system, email, and remote tools. * Troubleshoot and ...

Trueline

Service Technician (Remote)

Newark, NJ · Remote

$60K - $80K/yr

Trueline is seeking a Service Technician - Automated Parking Systems to join their field service team supporting automated parking and mechanical automation systems across the Tri-State region (NY ...

Alma Lasers

Field Service Technician II

Hoboken, NJ · Remote

$39 - $43/hr

Workplace type Remote About The Position Field Service Technician II - East Coast US Hourly Rate: $39-$43/hour, depending on experience Eligible for overtime pay in accordance with state and federal ...

Alma Lasers

Field Service Technician II

Manhattan, NY · Remote

$39 - $43/hr

Workplace type Remote About The Position Field Service Technician II - East Coast US Hourly Rate: $39-$43/hour, depending on experience Eligible for overtime pay in accordance with state and federal ...

Motorola Solutions

ASG Support Technician

Manhattan, NY · Remote

$40K - $45K/yr

NOTE: This is fully remote position and the candidate can reside anywhere in the United States ... Follow the department process, procedure, and metrics for a technical support II technician

Motorola

ASG Support Technician

New York, NY · Remote

$45K - $50K/yr

NOTE: This is fully remote position and the candidate can reside anywhere in the United States ... Follow the department process, procedure, and metrics for a technical support II technician

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Remote Desktop Technician information

See Queens, NY salary details

$14

$23

$34

How much do remote desktop technician jobs pay per hour?

As of May 27, 2026, the average hourly pay for remote desktop technician in Queens, NY is $23.96, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $25.82 per hour, depending on experience, location, and employer.

What is a Remote Desktop Technician job?

A Remote Desktop Technician is an IT support professional responsible for troubleshooting and resolving technical issues related to remote desktop connections. They assist users with software installations, network connectivity, security concerns, and performance issues on remote systems. Using remote access tools, they diagnose and fix problems without needing to be physically present. This role requires strong problem-solving skills, knowledge of operating systems, and familiarity with remote desktop protocols.

What are the key skills and qualifications needed to thrive in the Remote Desktop Technician position, and why are they important?

To excel as a Remote Desktop Technician, you need a solid understanding of computer hardware, network troubleshooting, and remote support protocols, often backed by an associate degree in IT or a related field. Familiarity with remote desktop software (such as TeamViewer, Remote Desktop Services, or LogMeIn), ticketing systems, and certifications like CompTIA A+ or Microsoft MCP are common requirements. Outstanding problem-solving abilities, clear communication, and patience with users are essential soft skills in this role. These qualifications ensure efficient technical support, high user satisfaction, and minimized downtime for the organizations you support.

What are some common challenges Remote Desktop Technicians face in their daily work?

Remote Desktop Technicians frequently encounter challenges such as resolving issues without physical access to devices, handling a high volume of support requests, and communicating technical solutions to non-technical users. Additionally, they may have to quickly adapt to different operating systems, software environments, or unique client setups. Strong troubleshooting skills, patience, and effective communication are key to overcoming these obstacles and ensuring users get prompt, effective resolutions. Being proactive and maintaining thorough documentation also help technicians succeed in fast-paced, remote support environments.
More about Remote Desktop Technician jobs
What are popular job titles related to Remote Desktop Technician jobs in Queens, NY? For Remote Desktop Technician jobs in Queens, NY, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Technician jobs in Queens, NY look for? The top searched job categories for Remote Desktop Technician jobs in Queens, NY are:
What cities near Queens, NY are hiring for Remote Desktop Technician jobs? Cities near Queens, NY with the most Remote Desktop Technician job openings:
Remote Desktop Technician jobs near you
Infographic showing various Remote Desktop Technician job openings in Queens, NY as of May 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 100% Remote job distribution, with an average salary of $49,842 per year, or $24 per hour.
Escalation Technician

Escalation Technician

Homefield IT

Manhattan, NY • On-site, Remote

Full-time

Posted 13 days ago

Job description

Company Description
Homefield IT provides exceptional enterprise-grade technology solutions to businesses of all sizes that take IT seriously. Through the strategic alignment of business objectives and technology - we help organizations achieve tangible success and growth at the speed of change. Our custom solutions are designed to help companies thrive in today's competitive landscape while preparing them to dominate tomorrow. When efficiency and productivity meet premier IT support and world-class customer service - your firm gets its Homefield advantage.
Job Description
The Escalation Technician role with Homefield IT is one of the lead technical members of the team, responsible for taking on high level escalations and tickets. The Service Team here is responsible for the day-to-day end user support for all our clients. This includes (but is not limited to) support of client hardware, line of business applications, network health, and business continuity. Our main goal is to provide best-in-class customer service to our clients. As the Escalation technician, you will have crucial involvement in these overall responsibilities of the Service team.
Escalation Technicians Job Responsibilities
• Field incoming escalated requests from end users via both telephone and e-mail in a courteous manner.
• Document in our ticketing system all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Prioritize and schedule problems.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution within our ticketing system and where appropriate our knowledgebase system.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• Perform post-resolution follow-ups to help requests.
Qualifications
• At least three years of experience in Windows Server administration such as Active Directory, and Remote Desktop Services
• Experience with networking including switches, wireless networks, VPNm DNS, DHCP, VLANs
• Must have previous MSP experience
• Focus on customer service - We are passionate about going above and beyond to provide our customers with excellent service. We expect you to be of the same mindset.
• Demonstrated history of job stability - We invest a lot in our employees. We are looking for candidates who want a career, not a short-term gig.
• Accountability - You are reliable and take responsibility for the tasks assigned to you.
• Excellent written and oral communication skills.
• Flexibility to work evenings, nights, and weekends - On occasion, we do require work outside of our standard business hours to accommodate client needs
Experience/Skills Required
• TCP/IP networking stack, switches, routers and firewalls • Peripheral devices, including network printers, scanners, etc.
• Anti-Virus and malware protection solutions
• Microsoft Office 365
• Windows Server 2008/2012/2016
• Cloud computing infrastructure
• Strong troubleshooting skills
• Excellent communication skills, both written and verbal
• Ability to assume responsibility and ownership for work performed
• Complete command of English language both written and conversational
• ConnectWise Manage
Experience/Skills Preferred
• ConnectWise Automate and Control
• Technical Certifications
• Auvik
Additional Information
All your information will be kept confidential according to EEO guidelines.

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