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Remote Voip Technical Support Jobs in Utah (NOW HIRING)

Zions Bancorporation

Systems Engineer --Remote

Midvale, UT · On-site +1

$146K - $170K/yr

Provides technical support for issues surrounding software/hardware failures and the like ... This position can be located 100% remote within the United States or located at the new Zions ...

New

Zions Bank

Systems Engineer --Remote

Midvale, UT · On-site +1

$146K - $170K/yr

Provides technical support for issues surrounding software/hardware failures and the like ... This position can be located 100% remote within the United States or located at the new Zions ...

New

RainFocus

Technical Project Manager (Remote)

Lehi, UT · On-site +1

... supporting the team's agile process. Required Skills & Experience: * Technical Project/Product ... Location This remote role can be located anywhere in the United States of America. Why work at ...

ITW Avery Weigh-Tronix

Dillon Product Manager

Orem, UT · Remote

$80K - $121K/yr

This role will provide technical support to the sales channel and end users through product ... Experience with ITW business and products #LI-Remote Compensation Information: $80,800 - $121,200 ...

NextDeavor Inc.

Technical Account Manager

Lehi, UT · On-site +1

$93K - $162K/hr

This role operates as a Hybrid position (customer meetings may be on-site or remote) with ... At least 5 years of full-time experience in consultative, customer support, or related roles in ...

Veteran Jobs - 2023 Mar 01 - Veterans Resources

This position is remote; however, due to specific position requirements, the employer cannot hire ... Technical Support, Payroll, Compliance, Customer Success, and Leadership to coordinate issue ...

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$27/hr

This position is remote; however, due to specific position requirements, the employer cannot hire ... Technical Support, Payroll, Compliance, Customer Success, and Leadership to coordinate issue ...

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All JobsVoip Technical Support JobsRemote Voip Technical Support JobsRemote Voip Technical Support Jobs in Utah

Remote Voip Technical Support information

What are some common challenges faced by Remote VoIP Technical Support specialists, and how can they be managed effectively?

Remote VoIP Technical Support professionals often encounter challenges such as troubleshooting connectivity issues, managing customer expectations, and supporting a wide variety of hardware and software configurations. Effective management involves strong communication skills, a systematic approach to problem-solving, and staying updated with the latest VoIP technologies and security practices. Collaborating closely with network engineers, customer service representatives, and end-users is essential to quickly resolve issues and provide a seamless support experience.

What are the key skills and qualifications needed to thrive as a Remote VoIP Technical Support specialist?

To thrive as a Remote VoIP Technical Support specialist, you need a solid understanding of networking fundamentals, VoIP protocols, and troubleshooting, often supported by relevant IT certifications like CompTIA Network+ or Cisco CCNA. Familiarity with ticketing systems, remote desktop tools, and VoIP platforms such as Asterisk or Cisco Unified Communications is typically required. Exceptional problem-solving skills, patience, and strong communication abilities set top performers apart in this role. These competencies ensure efficient issue resolution, high customer satisfaction, and reliable voice communication services.

What is a Remote VoIP Technical Support specialist?

A Remote VoIP Technical Support specialist is a professional who provides technical assistance and troubleshooting for Voice over Internet Protocol (VoIP) services and systems. They work remotely to help customers or clients resolve issues related to internet-based phone services, such as call quality problems, connectivity issues, or configuration errors. These specialists typically use chat, email, or phone to diagnose and solve issues, guide users through setups, and ensure the smooth operation of VoIP systems.

What is the difference between Remote Voip Technical Support vs Remote Network Support?

AspectRemote Voip Technical SupportRemote Network Support
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentCustomer support, troubleshooting VoIP systems remotelyNetwork infrastructure, troubleshooting connectivity issues remotely
Industry UsageTelecommunications, VoIP service providersIT, enterprise networks, data centers

Remote Voip Technical Support focuses on troubleshooting and maintaining VoIP systems, while Remote Network Support handles broader network infrastructure issues. Both roles require networking certifications and often work remotely for similar industries, but their technical focus differs.

What are the most commonly searched types of Voip Technical Support jobs in Utah? The most popular types of Voip Technical Support jobs in Utah are:
What are popular job titles related to Remote Voip Technical Support jobs in Utah? For Remote Voip Technical Support jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote Voip Technical Support jobs in Utah look for? The top searched job categories for Remote Voip Technical Support jobs in Utah are:
What cities in Utah are hiring for Remote Voip Technical Support jobs? Cities in Utah with the most Remote Voip Technical Support job openings:
Remote Voip Technical Support jobs near you

Technical Customer Support Engineer, Tier 2 - West Cost (Second shift)

UVeye

Magna, UT • On-site, Remote

$36 - $43/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Description
At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.
With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
We're looking for a Technical Customer Support Engineer Tier II to join our Support team. You'll be part of the Delivery department, working cross-functionally to assist with the installation, configuration, and calibration of our products-while serving as a key problem-solver for our customers and internal teams. In this role, you'll provide real-time technical support to our Field Service Engineers and Field Support Technicians, helping to ensure product stability, reliability, and exceptional customer experience.
This position includes working second shift, hours 2:00 pm - 10:00 pm PST. Fully remote.
A day in the life and how you'll make an impact:
  • Assist in the installation, configuration, and calibration of UVeye products for clients
  • Provide on-site technical support during product installations to ensure proper setup and operation
  • Troubleshoot and resolve customer technical issues related to machine performance and software
  • Monitor, maintain, and update systems to ensure continuous product functionality
  • Prepare detailed documentation and reports on installation and calibration activities
  • Act as a technical point of contact for clients during installation, calibration, and troubleshooting
  • Attend occasional in-person meetings with clients to analyze, troubleshoot, and resolve hardware issues on-site
  • Ensure effective incident management by tracking and resolving technical issues promptly

Requirements
  • 3+ years of experience in Tier II support, systems administration, or QA engineering
  • Bachelor's degree in Computer Science or a related field
  • Proficiency with Linux, Docker, and Kubernetes
  • Strong troubleshooting skills across hardware and software domains
  • Hands-on experience with hardware setup, installation, and calibration
  • Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP)
  • Team-oriented with a customer-first mindset
  • Experience with cloud platforms like AWS, Azure, or GCP
  • Familiarity with networking equipment (switches, routers, firewalls, load balancers)
  • Comfortable using tools like Zendesk, JIRA, and Confluence
  • Able to work independently and manage multiple priorities under pressure
  • Ability and willingness to work on second shift - hours 2:00 pm - 10:00 pm PST

Ideally, we're looking for:
  • Experience working in startup environments
  • Proficiency in scripting (Bash, Python)
  • Experience with deployment and automation tools such as Terraform and Helm

Benefits we offer:
  • Competitive Medical, Dental, Vision.
  • Company 401k Match.
  • 20 PTO days, Company paid holidays.
  • Career growth as we scale across the US.

Compensation:
UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The hourly rate for this position is $36 - $43.
Why UVeye:
  • Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
  • Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
  • Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.

Check out our Life at UVeye page to learn more about the employee experience.
UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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