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Remote Virtual Receptionist Jobs in Indiana (NOW HIRING)

Centra

Interactive Virtual Representative I

Columbus, IN · On-site +1

$21.88/hr

The Interactive Virtual Representative is responsible for welcoming and engaging in meaningful conversations with our Member base and creating value while completing transactions with high accuracy.

Kim Luxe Travel

Travel Customer Service

Indianapolis, IN · Remote

$15.25 - $20.75/hr

Fully remote position with flexible hours * Training and ongoing support to help you succeed * Career growth opportunities within a growing travel agency * Access to travel benefits and exclusive ...

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How much do remote virtual receptionist jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote virtual receptionist in Indiana is $16.95, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Virtual Receptionist, and why are they important?

To thrive as a Remote Virtual Receptionist, you need excellent communication skills, attention to detail, and experience with administrative tasks, often supported by a high school diploma or equivalent. Familiarity with phone systems, scheduling software, and CRM tools is typically required. Outstanding organizational skills, professionalism, and the ability to multitask set top performers apart in this role. These skills ensure efficient client interactions, accurate information handling, and smooth daily operations in a remote environment.

What are some common challenges faced by remote virtual receptionists and how can they be addressed?

Remote virtual receptionists often face challenges such as managing multiple clients' expectations, handling high call volumes, and maintaining clear communication without in-person cues. Staying organized with digital tools, following detailed scripts or guidelines, and regularly coordinating with client teams can help overcome these obstacles. Additionally, establishing a quiet and professional home workspace and participating in ongoing training ensures consistent, high-quality service.

What is a remote virtual receptionist?

A remote virtual receptionist is a professional who manages calls, schedules appointments, and performs administrative tasks for businesses from a remote location, rather than working on-site. They typically handle tasks such as answering phones, taking messages, forwarding calls, and providing customer service. This role enables businesses to have reliable front desk support without the need for a physical receptionist in the office. Virtual receptionists often use specialized software and communication tools to perform their duties efficiently. They are commonly hired by small businesses, medical practices, law firms, and other organizations seeking flexible and cost-effective administrative support.

What is the difference between Remote Virtual Receptionist vs Remote Customer Service Representative?

AspectRemote Virtual ReceptionistRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsCustomer service training, communication skills
Work EnvironmentHome office, client officesHome office, call centers
Industry UsageAdministrative support, front desk dutiesCustomer support, sales, technical support
Common Search IntentScheduling, answering calls, front desk tasksHandling customer inquiries, troubleshooting

The Remote Virtual Receptionist primarily handles front desk tasks like answering calls and scheduling, while the Remote Customer Service Representative focuses on assisting customers with inquiries and support. Both roles require strong communication skills and can be performed remotely, but they serve different functions within a business.

What are the most commonly searched types of Virtual Receptionist jobs in Indiana? The most popular types of Virtual Receptionist jobs in Indiana are:
What are popular job titles related to Remote Virtual Receptionist jobs in Indiana? For Remote Virtual Receptionist jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Virtual Receptionist jobs in Indiana look for? The top searched job categories for Remote Virtual Receptionist jobs in Indiana are:
What cities in Indiana are hiring for Remote Virtual Receptionist jobs? Cities in Indiana with the most Remote Virtual Receptionist job openings:
Remote Virtual Receptionist jobs near you
Interactive Virtual Representative I

Interactive Virtual Representative I

Centra

Columbus, IN • On-site, Remote

$21.88/hr

Full-time

Posted 2 days ago

Job description

Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members' financial lives and our communities. Centra was established in 1940 and is headquartered in Columbus, Indiana. Centra is ranked among the top five largest credit unions in Indiana and among the most financially sound institutions in the United States. Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY and Whitakers, NC. Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in achievement of results, and the opportunity for growth with the Centra Family. Credit Unions are Not for Profit, Not for Charity, But for Service. If these are the things that matter to you then please read on, we look forward to hearing from you.
Centra Credit Union has an exciting opportunity as a Full-Time onsite Contact Center Interactive Virtual Representative, in Columbus, IN. The Interactive Virtual Representative is responsible for welcoming and engaging in meaningful conversations with our Member base and creating value while completing transactions with high accuracy. An Interactive Virtual Representative will develop to a high level of competency in educating and advising on financial solutions through products and services based upon Member needs and goals. This position is actively involved in providing service to Members through live video interactions while adding value and executing on Centra Strategy and contributing to the safety and security of Centra and Members in compliance with policy and procedure.
The position has a Learning Path to develop and grow their skills while transitioning from an Interactive Virtual Representative I through Interactive Virtual Representative III role. Team Members can reside in an Interactive Virtual Representative III role or continue to pursue further development in Retail Operations or another career path.
At Centra, we approach compensation with care and integrity, ensuring our pay practices reflect local markets while honoring our commitment to our Team Members. The starting wage for this opportunity is $21.88 per hour. Hourly compensation is just one part of our total rewards approach. Eligible positions also offer a comprehensive benefits package designed to support you and your family
Spanish/English interpreters may be eligible for an interpreting differential.
ESSENTIAL FUNCTIONS:
This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform.
  • Creates value by actively engaging Member during account transactions while educating and advising Members on Credit Union products and services. Transactions include deposits, withdrawals, transfers, and loan payments.
  • Performs Member account maintenance and Member transactions to include deposits, withdrawals, transfers, loan payments, check cashing, and cash exchanges. Engages Member to build Member relationships through value added promotion of products and services and in support of the Member feedback program.
  • Applies useful knowledge on all products and services to assist Members.
  • Ensures financial literacy and applies expert knowledge and awareness of all Centra products and services.
  • Engages with Members in problem solving for their financial needs.
  • Engages in value creating initiatives and tactics set forth by Retail Leadership.
  • Maintains ongoing communication with supervisor, informing him/her of all pertinent problems, irregularities, new developments, changes, or other important information discovered via Member engagement.
  • Effectively uses time when not on live video to create value through activities such as providing Member services with Contact Center or Retail operational needs.
  • Engages in required Learning Path for continued development and growth within the specified timeframes.

EDUCATION & EXPERIENCE - (Equivalent combination of Education & Experience will be considered.)
  • High School Diploma or General Education Diploma (GED)
  • Under one year of similar or preparatory experience.

Note: Hours of Operation are 8AM-6PM Monday thru Friday and Saturday 8:00AM to 2:00PM.
Centra is an Equal Opportunity Employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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