Location: Remote - (Only accepting candidates that reside in GA, FL, or NC)
Pay: $22hr
Hours: Monday-Sunday 7am-7pm (must be comfortable working Saturday and Sunday
What You’ll Do
- Deliver personalized onboarding, guiding members through product setup, activation, and app navigation.
- Provide high-touch 1:1 support via calls, inbound requests, and partner transfers.
- Serve as an escalation point for enterprise partners, resolving complex member and technical issues.
- Manage orders, exchanges, refunds, and fulfillment issues, ensuring a smooth customer experience.
- Troubleshoot hardware, software, and platform-related concerns.
- Support membership verification, eligibility, and account discrepancies.
- Collaborate with internal teams to improve processes and deliver seamless service.
What You Bring
- Experience in customer support or customer success (health tech or tech preferred).
- Familiarity with HIPAA or regulated environments is a plus.
- Strong troubleshooting and technical skills (CRM/ticketing tools experience preferred).
- Excellent communication and organizational skills.
- A customer-first mindset with a passion for problem-solving.
Company Description
The professional staffing division of EmployBridge, America's Leading Workforce Specialist:
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.