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Remote Video Game Support Jobs in Colorado (NOW HIRING)

Technical Design Intern

Boulder, CO ยท On-site +1

$25/hr

We're a small creative team of video game developers who are focused on creating kind ... This job is based in Boulder, CO. Remote options are available in qualified situations.

Technical Design Intern

Boulder, CO ยท On-site +1

$25/hr

We're a small creative team of video game developers who are focused on creating kind ... This job is based in Boulder, CO. Remote options are available in qualied situations.

You need a quiet home office, suitable for video, telepresence and meetings * Slack & Pragli for ... Help support an amazing, best-in-class product that is fun to use * Competitive salary + health ...

Remote Occupational Therapist in CO

Aurora, CO ยท Remote

$40.25 - $53/hr

... video sessions. Clinical and technical support teams are available to assist throughout the contract duration, ensuring high-quality service delivery and troubleshooting support. This fully remote ...

In this role, you'll support clients in understanding their benefit options and ensure they receive ... and video (Zoom) -Organized and detail-oriented, able to manage multiple client needs -Basic ...

In this role, you'll support clients in understanding their benefit options and ensure they receive ... and video (Zoom) -Organized and detail-oriented, able to manage multiple client needs -Basic ...

In this role, you'll support clients in understanding their benefit options and ensure they receive ... and video (Zoom) -Organized and detail-oriented, able to manage multiple client needs -Basic ...

In this role, you'll support clients in understanding their benefit options and ensure they receive ... and video (Zoom) -Organized and detail-oriented, able to manage multiple client needs -Basic ...

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Remote Video Game Support information

What is the difference between Remote Video Game Support vs Remote Game Tester?

AspectRemote Video Game SupportRemote Game Tester
Required CredentialsCustomer service skills, gaming knowledge, technical troubleshootingGaming knowledge, attention to detail, sometimes specific game knowledge
Work EnvironmentCustomer support centers, remote support via chat or phoneRemote, testing environments, often flexible hours
Employer & Industry UsageGame developers, publishers, support agenciesGame studios, testing companies, publishers
Common Search & Comparison IntentCustomer support roles, troubleshooting jobsQuality assurance, testing roles

Remote Video Game Support involves assisting players with technical issues, account problems, and gameplay questions, requiring customer service skills and gaming knowledge. Remote Game Testers focus on playing games to identify bugs and provide feedback, emphasizing attention to detail. Both roles are remote and industry-related but serve different functions within the gaming industry.

What are the key skills and qualifications needed to thrive as a Remote Video Game Support specialist, and why are they important?

To thrive as a Remote Video Game Support specialist, you need strong problem-solving abilities, knowledge of gaming platforms, and experience with customer service, often supported by familiarity with popular games and a high school diploma or equivalent. Proficiency with ticketing systems, live chat tools, and troubleshooting software is typically required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These qualities are vital for efficiently resolving player issues, ensuring user satisfaction, and maintaining a positive reputation for the game or company.

What are some common challenges faced by Remote Video Game Support professionals, and how can they effectively address them?

Remote Video Game Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to user devices, managing high volumes of support tickets during game launches or updates, and communicating clearly with players who may be frustrated. To address these challenges, it's important to develop strong problem-solving skills, remain patient and empathetic, and use available knowledge bases and escalation procedures efficiently. Regular collaboration with development and QA teams also helps ensure issues are resolved effectively and feedback is communicated to improve the player experience.

What is a Remote Video Game Support job?

A Remote Video Game Support job involves assisting players of video games with troubleshooting technical issues, answering gameplay questions, and resolving account or billing concerns. Support agents in this role interact with customers primarily via online channels such as chat, email, or sometimes phone, all while working from a remote location. This position requires strong communication skills, a good understanding of gaming platforms, and patience in handling player concerns. It is ideal for individuals who are passionate about video games and enjoy helping others solve problems. Training is typically provided by employers to familiarize agents with specific games and support protocols.
What are popular job titles related to Remote Video Game Support jobs in Colorado? For Remote Video Game Support jobs in Colorado, the most frequently searched job titles are:
What cities in Colorado are hiring for Remote Video Game Support jobs? Cities in Colorado with the most Remote Video Game Support job openings:

Technical Design Intern

Sunblink

Boulder, CO โ€ข On-site, Remote

$25/hr

Contractor

This job post hasย expired today.ย Applications are no longer accepted.


Job description

We're a small creative team of video game developers who are focused on creating kind, collaborative, and imaginative games. We formed in late 2019, with the desire to assemble the best and brightest in the industry to work on carefully selected projects that we deem innovative and challenging.
We are looking for passionate and motivated game designers for paid, six-month temporary positions to help design and implement content updates in our live games.
As a Technical Design Intern, you will work directly with the Game Director and Content Director to develop and implement new content such as quests, rewards, activities, and more. You will see content from the planning phase through full implementation and testing. Many tasks require technical capabilities such as working directly with Unity systems and writing C# scripts for functionality.
This job is based in Boulder, CO. Remote options are available in qualified situations.
Responsibilities
Your primary responsibility will be to use existing pipelines, processes and tools to create game ready assets. This will include:
  • Plan and implement quests from start to finish, taking written content and turning it into tasks and cutscenes in Unity using in-house tools
  • Create and modify existing scenes and interactable objects to facilitate new content
  • Design and implement new activities such as obstacles, puzzles, or even full mini-games
  • Help review existing content and update it for better usability
Qualifications
  • Skills in narrative development, scenario design, level design, and camera placement
  • Familiarity with implementing content in Unity (ex. scene, prefab, and ScriptableObject editing)
Pluses
  • Experience with scripting in C#

Sunblink Entertainment LLC is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
The standard base pay range for this role is $25 per hour. Ultimately, your specific range and offer will be based on other factors, such as relevant experience and performance.