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Remote Video Game Support Jobs in Colorado (NOW HIRING)

Senior Engineer - Studio Sirens

Loveland, CO ยท On-site +1

$105K - $135K/yr

... gameplay-first approach, supporting major releases while forging its own creative path within the ... Additional Information As part of the Company's activities in video game development, publishing ...

You need a quiet home office, suitable for video, telepresence and meetings * Slack & Pragli for ... Help support an amazing, best-in-class product that is fun to use * Competitive salary + health ...

Support high-volume and low-complexity engagements independently. This position is remote. Video conferencing with other WWT employees is required. Qualifications: * Bachelor's degree or equivalent ...

Support high-volume and low-complexity engagements independently. This position is remote. Video conferencing with other WWT employees is required. Qualifications: * Bachelor's degree or equivalent ...

Support high-volume and low-complexity engagements independently. This position is remote. Video conferencing with other WWT employees is required. Qualifications: * Bachelor's degree or equivalent ...

Support high-volume and low-complexity engagements independently. This position is remote. Video conferencing with other WWT employees is required. Qualifications: * Bachelor's degree or equivalent ...

Occupational Therapy Remote | Colorado

Aurora, CO ยท Remote

$40.25 - $53/hr

... video sessions, and dedicated clinical and technical support teams to assist in service delivery. This position offers the chance to deliver impactful services in a remote environment while utilizing ...

Apply Early

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Remote Video Game Support information

What is the difference between Remote Video Game Support vs Remote Game Tester?

AspectRemote Video Game SupportRemote Game Tester
Required CredentialsCustomer service skills, gaming knowledge, technical troubleshootingGaming knowledge, attention to detail, sometimes specific game knowledge
Work EnvironmentCustomer support centers, remote support via chat or phoneRemote, testing environments, often flexible hours
Employer & Industry UsageGame developers, publishers, support agenciesGame studios, testing companies, publishers
Common Search & Comparison IntentCustomer support roles, troubleshooting jobsQuality assurance, testing roles

Remote Video Game Support involves assisting players with technical issues, account problems, and gameplay questions, requiring customer service skills and gaming knowledge. Remote Game Testers focus on playing games to identify bugs and provide feedback, emphasizing attention to detail. Both roles are remote and industry-related but serve different functions within the gaming industry.

What are the key skills and qualifications needed to thrive as a Remote Video Game Support specialist, and why are they important?

To thrive as a Remote Video Game Support specialist, you need strong problem-solving abilities, knowledge of gaming platforms, and experience with customer service, often supported by familiarity with popular games and a high school diploma or equivalent. Proficiency with ticketing systems, live chat tools, and troubleshooting software is typically required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These qualities are vital for efficiently resolving player issues, ensuring user satisfaction, and maintaining a positive reputation for the game or company.

What are some common challenges faced by Remote Video Game Support professionals, and how can they effectively address them?

Remote Video Game Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to user devices, managing high volumes of support tickets during game launches or updates, and communicating clearly with players who may be frustrated. To address these challenges, it's important to develop strong problem-solving skills, remain patient and empathetic, and use available knowledge bases and escalation procedures efficiently. Regular collaboration with development and QA teams also helps ensure issues are resolved effectively and feedback is communicated to improve the player experience.

What is a Remote Video Game Support job?

A Remote Video Game Support job involves assisting players of video games with troubleshooting technical issues, answering gameplay questions, and resolving account or billing concerns. Support agents in this role interact with customers primarily via online channels such as chat, email, or sometimes phone, all while working from a remote location. This position requires strong communication skills, a good understanding of gaming platforms, and patience in handling player concerns. It is ideal for individuals who are passionate about video games and enjoy helping others solve problems. Training is typically provided by employers to familiarize agents with specific games and support protocols.
What are popular job titles related to Remote Video Game Support jobs in Colorado? For Remote Video Game Support jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Video Game Support jobs in Colorado look for? The top searched job categories for Remote Video Game Support jobs in Colorado are:
Lead UE Engineer - Multiplayer & Console - Studio Sirens

Lead UE Engineer - Multiplayer & Console - Studio Sirens

Snail Games USA

Loveland, CO โ€ข On-site, Remote

$125K - $160K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago


Job description

About Studio Sirens

Founded in 2024 under Snail Games, Studio Sirens is a development team focused on prototyping innovative gameplay systems, crafting bold new IP, and co-development projects. Blending technical precision with narrative ambition, the studio brings immersive worlds to life through a gameplay-first approach, supporting major releases while forging its own creative path within the Snail Games portfolio.wtf isย 

About the Role

We're seeking a highly technical Principal Engineer with deep Unreal Engine expertise and extensive experience in console development and multiplayer systems. This is primarily a hands-on engineering role (approximately 90% programming and 10% technical leadership), ideal for someone who enjoys solving complex technical challenges while mentoring a small engineering team.

You will lead implementation of multiplayer functionality, console-specific features, networking architecture, and performance optimization across multiple platforms. You'll help define engineering standards, review technical designs, and provide guidance to other engineers while remaining actively involved in day-to-day development.

Job Type: Full-Time

Location: Hybrid preferred in Loveland, Colorado (preferred 4 days/week onsite).ย 

Remote may be considered for highly qualified candidates in the following states: Alaska, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Maine, Missouri, New Jersey, Nevada, North Carolina, Ohio, Pennsylvania, Texas, Washington, and Wyoming.

Responsibilities

  • Lead the design, implementation, and optimization of multiplayer gameplay systems, networking architecture, and online functionality within Unreal Engine.

  • Develop and maintain gameplay systems, engine features, and runtime systems using C++ and Unreal Engine.

  • Own console development workflows, including platform optimization, certification readiness, platform-specific debugging, and compliance across Xbox, PlayStation, Nintendo Switch, and PC.

  • Design and improve multiplayer networking systems, client-server architecture, replication, matchmaking integration, and online gameplay features.

  • Profile and optimize performance across CPU, GPU, memory, networking, and platform-specific constraints.

  • Collaborate closely with the studio leadership on architecture decisions, technical planning, and engineering best practices.

  • Mentor and provide technical guidance through code reviews, design discussions, and knowledge sharing while remaining primarily hands-on in development.

  • Work cross-functionally with design, art, production, and QA to deliver scalable and maintainable technical solutions.

  • Contribute to build pipelines, tools, debugging utilities, and workflow improvements to increase team efficiency.

Minimum Requirements
  • 8+ years of professional game engineering experience.

  • Expert-level proficiency in C++ and Unreal Engine (UE4/UE5).

  • Extensive experience shipping multiplayer games or online gameplay systems.

  • Strong understanding of Unreal networking, replication, client-server architecture, matchmaking, and online services.

  • Strong understanding of first-party certification processes and TRC/XR compliance across console platforms.

  • Proven experience developing and shipping console titles (Xbox, PlayStation, Nintendo Switch).

  • Strong debugging, profiling, and performance optimization skills across multiple platforms.

  • Demonstrated technical leadership experience, including mentoring engineers, reviewing code, and driving engineering best practices.

  • Excellent communication skills with the ability to collaborate across multiple disciplines.

Nice to Have
  • Experience leading engineering teams or serving as a Principal or Lead Engineer.

  • Experience with dedicated servers, backend services, authentication, and live-service infrastructure.

  • Experience with ARK Survival Ascended or Atlas Modkit environments.

  • Familiarity with cloud-hosted multiplayer infrastructure and online services.

  • Experience with CI/CD pipelines, automated testing, telemetry, crash reporting, and developer tools.

  • Experience shipping live-service or cross-platform multiplayer titles.

Salary Range

$125,000 - $160,000 Annually (depending on experience)

Why Join the Studio Sirens Team?
  • True focus on work/life balance

  • Paid company holidays, vacation, and separate sick leave

  • Medical, dental, vision, and Life/LTD

  • 401(k) with company match

Application Deadline: Applications will be accepted on an ongoing basis until the position is filled.ย 

Work Authorization Requirements

Applicants must be legally authorized to work in the United States at the time of application. This position does not offer visa sponsorship now or in the future (including H-1B).

Additional Information

As part of the Company's activities in video game development, publishing, and short-form video content creation, certain projects, discussions, or creative materials may include themes, visuals, language, or subject matter that some individuals could find mature, violent, sexual, graphic, or otherwise sensitive in nature (collectively referred to as "Mature Content"). Examples may include, but are not limited to, depictions or descriptions of combat, violence, adult themes or relationships, suggestive or satirical humor, or strong language. Employees are expected to engage with such material in a professional and creative context as part of their job duties.