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Remote Verizon Wireless Customer Service Representative Jobs in Springfield, MA

InsuraTec

Sales Representative (Remote)

Holyoke, MA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Hartford, CT · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

InsuraTec

Sales Representative (Remote)

Chicopee, MA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Financial Services : Gain a foothold in the financial services industry, providing essential ...

HMG Careers

Remote Sales and Service Advisor

Holyoke, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Rockville, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsVerizon Wireless Customer Service Representative JobsRemote Verizon Wireless Customer Service Representative JobsRemote Verizon Wireless Customer Service Representative Jobs in Springfield, MA

Remote Verizon Wireless Customer Service Representative information

See Springfield, MA salary details

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How much do remote verizon wireless customer service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote verizon wireless customer service representative in Springfield, MA is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.82 per hour, depending on experience, location, and employer.

What does a Remote Verizon Wireless Customer Service Representative do?

A Remote Verizon Wireless Customer Service Representative assists customers with inquiries, billing issues, technical support, and account management, all from a remote location such as their home. They communicate with customers via phone, chat, or email to resolve problems, answer questions about Verizon’s products and services, and ensure a positive customer experience. Representatives are trained to handle a variety of situations, including troubleshooting devices and explaining service plans. This role requires strong communication skills, patience, and the ability to work independently while adhering to company policies.

What are the key skills and qualifications needed to thrive as a Remote Verizon Wireless Customer Service Representative?

To thrive as a Remote Verizon Wireless Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are typically required. Patience, empathy, and adaptability help you deliver excellent customer experiences and handle challenging interactions effectively. These skills are crucial for resolving customer issues efficiently, ensuring satisfaction, and supporting Verizon's reputation in a remote work environment.

What are some common challenges faced by Remote Verizon Wireless Customer Service Representatives, and how can they be addressed?

Remote Verizon Wireless Customer Service Representatives often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and maintaining effective communication without in-person team support. To address these, it’s essential to stay organized, make full use of internal knowledge bases, and proactively reach out to supervisors or team chats for guidance. The company typically provides comprehensive training and ongoing support to help representatives succeed in a remote environment, including virtual team meetings and access to online resources.

What is the difference between Remote Verizon Wireless Customer Service Representative vs Remote Telesales Agent?

AspectRemote Verizon Wireless Customer Service RepresentativeRemote Telesales Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentHome-based customer support for wireless servicesHome-based sales calls for wireless products
Employer & IndustryVerizon Wireless, telecommunicationsTelecom companies, sales-focused roles

Both roles are remote positions within the telecommunications industry, requiring similar credentials. The main difference is that Customer Service Representatives focus on assisting customers with service issues, while Telesales Agents concentrate on selling products and services. Understanding these distinctions helps job seekers choose the role that best fits their skills and career goals.

What are popular job titles related to Remote Verizon Wireless Customer Service Representative jobs in Springfield, MA?

For Remote Verizon Wireless Customer Service Representative jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Remote Verizon Wireless Customer Service Representative jobs in Springfield, MA look for?

The top searched job categories for Remote Verizon Wireless Customer Service Representative jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Remote Verizon Wireless Customer Service Representative jobs?

Cities near Springfield, MA with the most Remote Verizon Wireless Customer Service Representative job openings:

Remote Verizon Wireless Customer Service Representative jobs near you
Infographic showing various Remote Verizon Wireless Customer Service Representative job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,961 per year, or $18.7 per hour.

Benefits Representative (Remote) 06120

McQuade Organization

Hartford, CT • On-site, Remote

$62K - $80K/yr

Full-time

Re-posted 15 days ago

Job description


If you are interested in working with an amazing team, with full training from the ground up, weekly pay, and flexible hours; with the ability to work from home, read below
WE OFFER:
  • Weekly pay + possible weekly bonuses!
  • Energetic, positive, supportive team environment
  • Career growth and merit-based advancement system
  • Structured training and leadership program
  • Full training from the ground up - Previous experience preferred but not required
  • Company events and trips!

Our ideal candidate is a person who is flexible, adaptable and trainable. A person that is looking for a long-term career fit and wants to get their foot in the door with a company to grow is important to us.
YOUR RESPONSIBILITIES:
  • Provide excellent customer service through active listening and help keep both internal and customer-facing support documentation up-to-date.
  • Work with confidential customer information and treat it sensitively while actively providing recommendations for continuous product and process improvement.
  • Aim to resolve issues on the first call by being proactive and handle open customer issues and raise when appropriate to ensure timely follow-up and satisfactory resolution.
  • Handle and carefully respond to all customer inquiries
  • Assist existing clients through phone and/or in person about account management, billing issues, content and basic product application while building scalable customer-facing resources for common questions and issues.

If you feel that you would be a great fit for our company and team, APPLY NOW! We will set you up with an interview at the soonest available date.
WE WILL EMAIL YOU BACK PROMPTLY, SO PLEASE CHECK YOUR EMAILS FOR A RESPONSE.
We are currently placed on the Forbes list as the 24th happiest company to work for in America and 2nd in overall customer service due to our culture, ethics, and career opportunities.
We are proud to be an equal opportunity workplace!
Our reps average yearly income is between $62k-$80k, with an average of $25k increase per year after. We highly value work ethic and a team player mentality, as we all work together to succeed. Our longstanding parent company is Globe Life.
Company Description
The McQuade Agency is a subsidiary of Globe Life which is Fortune list 593 traded on the NYSE under (GL). We are in all 50 states, Canada, New Zealand, Ireland, and the United Kingdom and is the official insurance company of the Dallas Cowboys and the Texas Rangers! Globe Life has maintained an A+ superior rating from AM Best Company for over 20 years, and have a gold star rating with the BBB. We are also the 24th happiest workplace in America according to Forbes magazine. We are currently the #1 agency in our market internationally. Globe Life was founded in 1900 and provides supplemental benefits to unions, credit unions and associations. Our company has a well-established marketing plan, a strong niche market (20,000+ groups worldwide), and a product highly valued by customers (5 million+ worldwide).
  • Forbes Top 25 Happiest Companies to work for in America
  • Fortune 500 Company
  • Has served working families and been in business since 1951
  • Has been respected and appreciated by more than 20,000 different groups, representing members of labor unions, credit unions, associations, fraternal organizations, sporting groups, licensed professionals, and nonprofit organizations
*** Remote, paid training, no cold calling, flexible schedule, high income potential, and career growth opportunities Hartford CT 06120

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