Vendor Operations Senior Associate
OR · On-site +1
Demonstrated data analysis skills, including the ability to translate data into actionable insights ... Remote
Vendor Operations Senior Associate
OR · On-site +1
Demonstrated data analysis skills, including the ability to translate data into actionable insights ... Remote
Associate Compliance Manager, Complaints
OR · On-site +1
Analyze complaint data, trends, and emerging risk indicators to identify systemic issues and ... Remote Time zone requirements The team operates on the East/West coast time zones. Travel ...
Associate Compliance Manager, Complaints
OR · On-site +1
Analyze complaint data, trends, and emerging risk indicators to identify systemic issues and ... Remote Time zone requirements The team operates on the East/West coast time zones. Travel ...
Principal Credit Analyst
OR · On-site +1
Contribute to risk capital analytics and reporting , supporting funding strategies such as ... Remote Time zone requirements - The team operates on the West coast time zones. Travel requirements ...
Principal Credit Analyst
OR · On-site +1
Contribute to risk capital analytics and reporting , supporting funding strategies such as ... Remote Time zone requirements - The team operates on the West coast time zones. Travel requirements ...
Actuarial Analyst
OR · On-site +1
$56K - $101K/yr
We're hiring Actuarial Analysts - Remote These opportunities are designed for individuals committed ... Position Purpose: Assist in financial analysis, pricing and risk assessment to estimate outcomes.
Actuarial Analyst
OR · On-site +1
$56K - $101K/yr
We're hiring Actuarial Analysts - Remote These opportunities are designed for individuals committed ... Position Purpose: Assist in financial analysis, pricing and risk assessment to estimate outcomes.
Workers Compensation Claims Consultant
Portland, OR · On-site +1
$80K - $110K/yr
Prepare, coordinate & present claim reviews, risk analysis, status spreadsheets and other claim ... Contact with clients, carrier and TPA claims adjusters, internal customers, and vendors on regular ...
New
Workers Compensation Claims Consultant
Portland, OR · On-site +1
$80K - $110K/yr
Prepare, coordinate & present claim reviews, risk analysis, status spreadsheets and other claim ... Contact with clients, carrier and TPA claims adjusters, internal customers, and vendors on regular ...
New
Enterprise Sales Director - US
OR · On-site +1
... compliance, audits, risk management, vendor risk, privacy, and AI governance, enabling ... Being remote means we rely less on proximity and more on trust. We write things down, communicate ...
Enterprise Sales Director - US
OR · On-site +1
... compliance, audits, risk management, vendor risk, privacy, and AI governance, enabling ... Being remote means we rely less on proximity and more on trust. We write things down, communicate ...
Compliance Risk Specialist
Durham, OR · On-site +1
Conduct risk-based reviews and analysis of proposed projects, vendors, and issue remediation efforts, and provide recommendations for consideration. Who You Are You're a kind, passionate and ...
Compliance Risk Specialist
Durham, OR · On-site +1
Conduct risk-based reviews and analysis of proposed projects, vendors, and issue remediation efforts, and provide recommendations for consideration. Who You Are You're a kind, passionate and ...
Field CISO
OR · On-site +1
... compliance, audits, risk management, vendor risk, privacy, and AI governance, enabling ... Being remote means we rely less on proximity and more on trust. We write things down, communicate ...
Field CISO
OR · On-site +1
... compliance, audits, risk management, vendor risk, privacy, and AI governance, enabling ... Being remote means we rely less on proximity and more on trust. We write things down, communicate ...
Senior Conflicts Analyst
Portland, OR · On-site +1
$100K - $120K/yr
About the Role The Senior Conflicts Analyst will play a key role in supporting the firm's Risk ... Hybrid and remote-friendly arrangements available. * Professional Environment: Collaborative ...
Quick apply
Senior Conflicts Analyst
Portland, OR · On-site +1
$100K - $120K/yr
About the Role The Senior Conflicts Analyst will play a key role in supporting the firm's Risk ... Hybrid and remote-friendly arrangements available. * Professional Environment: Collaborative ...
Fraud Analyst, Secured Lending
OR · On-site +1
As a business unit function, the team owns fraud risk identification, investigation of suspected ... Remote Travel requirements As a digital first company, the majority of your work can be ...
Fraud Analyst, Secured Lending
OR · On-site +1
As a business unit function, the team owns fraud risk identification, investigation of suspected ... Remote Travel requirements As a digital first company, the majority of your work can be ...
Enterprise Account Executive - US
OR · On-site +1
$200K - $280K/yr
... compliance, audits, risk management, vendor risk, privacy, and AI governance, enabling ... Being remote means we rely less on proximity and more on trust. We write things down, communicate ...
Enterprise Account Executive - US
OR · On-site +1
$200K - $280K/yr
... compliance, audits, risk management, vendor risk, privacy, and AI governance, enabling ... Being remote means we rely less on proximity and more on trust. We write things down, communicate ...
Conduct daily reviews of high-risk P2P transfers and cash advance requests to identify fraudulent ... Vendor Experience: Familiarity with modern fraud prevention tools and identity verification vendors.
Conduct daily reviews of high-risk P2P transfers and cash advance requests to identify fraudulent ... Vendor Experience: Familiarity with modern fraud prevention tools and identity verification vendors.
Senior Business Systems Analyst - Hybrid/Remote
Portland, OR · On-site +1
$130K - $140K/yr
Interpersonal Contacts Works closely with Finance, Accounting, IT teams, external vendors, and ... Excellent analytical, problem-solving, and communication skills Physical Requirements and Work ...
Senior Business Systems Analyst - Hybrid/Remote
Portland, OR · On-site +1
$130K - $140K/yr
Interpersonal Contacts Works closely with Finance, Accounting, IT teams, external vendors, and ... Excellent analytical, problem-solving, and communication skills Physical Requirements and Work ...
Payroll Analyst, Global Payroll
OR · On-site +1
As we continue to expand globally, we're looking for a Payroll Analyst, Global Payroll to own and ... Experience supporting global payroll vendors (Remote) * Experience creating and managing payroll ...
Payroll Analyst, Global Payroll
OR · On-site +1
As we continue to expand globally, we're looking for a Payroll Analyst, Global Payroll to own and ... Experience supporting global payroll vendors (Remote) * Experience creating and managing payroll ...
The Team Upstart's Secured Lending organization is building the first-line risk and control ... Remote Travel requirements As a digital first company, the majority of your work can be ...
The Team Upstart's Secured Lending organization is building the first-line risk and control ... Remote Travel requirements As a digital first company, the majority of your work can be ...
Cyber Security Analyst
OR · On-site +1
Remote (U.S.) Other Considerations: U.S. Citizen or Permanent Resident required with the ability to ... Experience with the VA Risk and Governance Tool Nice to Have: * Experience as a VA ISSO, ISO or ...
Cyber Security Analyst
OR · On-site +1
Remote (U.S.) Other Considerations: U.S. Citizen or Permanent Resident required with the ability to ... Experience with the VA Risk and Governance Tool Nice to Have: * Experience as a VA ISSO, ISO or ...
Manager, Actuarial Services
OR · On-site +1
$134K - $249K/yr
Work remote from home anywhere in the Continental US. Position Purpose ... Conduct analysis, pricing and risk assessment to estimate financial outcomes. Provide expertise and ...
Manager, Actuarial Services
OR · On-site +1
$134K - $249K/yr
Work remote from home anywhere in the Continental US. Position Purpose ... Conduct analysis, pricing and risk assessment to estimate financial outcomes. Provide expertise and ...
Conflicts Attorney (Remote)
Portland, OR · Remote
$160K - $220K/yr
This is a fully remote position, offering an opportunity to contribute to a top-tier legal team ... If you have a deep understanding of conflict analysis, legal ethics, and risk management, and are ...
Quick apply
Conflicts Attorney (Remote)
Portland, OR · Remote
$160K - $220K/yr
This is a fully remote position, offering an opportunity to contribute to a top-tier legal team ... If you have a deep understanding of conflict analysis, legal ethics, and risk management, and are ...
Quantitative Model Risk Officer (Remote WA, OR, ID & CA)
Portland, OR · On-site +1
$117K - $154K/yr
Perform full-scope validations and periodic reviews of financial and risk models to assess ... Design and implement model test plans, including reusable code and analytical tools to support ...
Quantitative Model Risk Officer (Remote WA, OR, ID & CA)
Portland, OR · On-site +1
$117K - $154K/yr
Perform full-scope validations and periodic reviews of financial and risk models to assess ... Design and implement model test plans, including reusable code and analytical tools to support ...
Quantitative Model Risk Officer (Remote WA, OR, ID & CA)
Portland, OR · On-site +1
$117K - $154K/yr
Perform full-scope validations and periodic reviews of financial and risk models to assess ... Design and implement model test plans, including reusable code and analytical tools to support ...
Quantitative Model Risk Officer (Remote WA, OR, ID & CA)
Portland, OR · On-site +1
$117K - $154K/yr
Perform full-scope validations and periodic reviews of financial and risk models to assess ... Design and implement model test plans, including reusable code and analytical tools to support ...
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Instacart rating
7.1
Based on 31 frontline employees who took The Breakroom Quiz
28th of 64 rated delivery companies
Job description
Why this role is on the menu
The CX Shopper Vendor Management team at Instacart is dedicated to empowering Shoppers to deliver exceptional service. By providing co-pilot support and leveraging data-driven insights, the team enhances processes, drives innovation, and ensures a seamless experience for both Shoppers and customers. Operating within a fast-paced, cross-functional environment and working closely with a network of BPO partners, this role is what keeps high standards of quality, efficiency, and operational excellence front and center across the shopper support ecosystem.
Without this owner in place, vendor performance gaps surface too slowly and the data informing decisions loses its reliability. A year from now, this person will have tightened the feedback loop between Instacart and its BPO partners, built scorecards the broader team trusts, and brought the operational discipline that lets the team continue to innovate at scale.
What you'll cook up in your first year- BPO vendor performance is monitored daily, with KPI variances surfaced quickly and root cause analysis driving timely corrective action across the network.
- Scorecards, dashboards, and operational trackers are maintained and continuously improved, giving the team real-time visibility into vendor health and translating raw data into clear recommendations.
- Onboarding, milestone tracking, and off-boarding coordination with BPO partners are handled with precision, with complex issues escalated to the right stakeholders at the right time.
- Quality and training programs are supported through nesting coordination and QA trend reporting, bridging execution with continuous improvement across vendor partners.
- Cross-team initiatives and Vendor Management strategy projects are advanced through stakeholder materials, process compliance reviews, and hands-on project contributions.
Must-have pantry staples (Minimum Qualifications)
- Bachelor's degree in business, economics, operations, or a related field, or equivalent practical experience
- 2 to 4 years of experience in project coordination, customer support operations, or BPO-related roles.
- Demonstrated data analysis skills, including the ability to translate data into actionable insights and recommendations.
- Strong written and verbal communication skills, with experience presenting clearly to peers and external vendor stakeholders.
- Proven ability to manage multiple priorities simultaneously in a fast-paced, constantly evolving environment.
- Strong organizational skills and attention to detail, with a track record of following through on commitments and escalating appropriately.
- Willingness to travel approximately 25% domestically and internationally.
- Availability to work Eastern Time Zone business hours.
Optional garnishes (Preferred Qualifications)
- Familiarity with SQL or data querying tools; experience with Salesforce or a similar CRM platform.
- Experience supporting nesting, training coordination, or quality assurance programs within a BPO environment.
- Customer-centric mindset with a genuine passion for operational excellence and continuous improvement.
#LI-Remote
What Instacart employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Instacart
Sourced by ZipRecruiter
Instacart, based in San Francisco, CA, US, operates within the retail industry, specifically grocery delivery and pick-up service. It is recognized as a pioneer in this field, delivering fresh groceries from local stores directly to customers' doors. The company, which launched its services in 2012, continues to pioneer change in the online grocery shopping sector through its commitment to cutting-edge technology, new business ideas, and dedicated service.
Industry
Technology, communication and media
Company size
10,000+ Employees
Headquarters location
San Francisco, CA, US
Year founded
2012