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Customer Service & Administrative Support Contractor (Remote)

Legacy Carpet & Upholstery Cleaning

Remote | Independent Contractor (1099) | Monthly Retainer Compensation

About Legacy

Legacy Carpet & Upholstery Cleaning is a family-owned, second-generation cleaning company serving homeowners and businesses throughout the East Bay. We specialize in carpet, upholstery, area rug, tile & grout, and hard surface floor care.

We are seeking an independent contractor to provide customer service and administrative support services to help us maintain exceptional responsiveness and customer care as our company continues to grow.

Opportunity Overview

We are looking for a dependable and professional independent contractor who can provide customer communication and administrative support services for our business.

The ideal contractor already provides administrative, virtual assistant, customer service, scheduling, or similar support services and is comfortable working independently while managing multiple responsibilities.

This engagement is focused on maintaining customer responsiveness, managing inbound inquiries, scheduling support, and helping ensure a positive customer experience.

The contractor will determine how services are performed, provide their own equipment and workspace, and may provide services to other clients.

Scope of Services

Services may include:

• Responding to incoming customer inquiries
• Scheduling estimates and service appointments
• Responding to online leads and contact requests
• Conducting customer follow-up and quality assurance communications
• Maintaining customer records and notes
• Coordinating information between customers and field technicians
• Providing general administrative support related to customer communication

Desired Qualifications

• Excellent verbal and written communication skills
• Strong customer service experience
• Administrative or virtual assistant experience
• Strong organizational skills
• Ability to manage multiple priorities
• Professional and courteous communication style
• Experience with scheduling software, Google Workspace, and web-based platforms
• Ability to work independently and manage responsibilities without direct supervision

Contractor Requirements

• Must provide own computer, phone, internet connection, and workspace
• Must be legally authorized to work as an independent contractor
• Must be comfortable providing services remotely
• May provide services to multiple clients
• Responsible for their own taxes, insurance, licenses, and business expenses associated with independent contractor status

Compensation

• Monthly contractor retainer: $750–$1,200 per month
• Compensation based on experience, responsiveness, reliability, and scope of services provided
• Potential for expanded responsibilities and increased compensation over time

What We Value

• Reliability
• Professional communication
• Responsiveness
• Attention to detail
• Follow-through
• A commitment to providing exceptional customer service

We can teach our systems and processes. We cannot teach dependability.

APPLICATION INSTRUCTIONS

To be considered, please answer the following questions:

1. Describe your customer service, administrative, or virtual assistant experience.
2. Do you currently provide services for other clients? If so, please describe.
3. What systems or software have you used for scheduling, customer service, or administrative support?
4. Tell us about a time you successfully handled a difficult customer situation.
5. What does exceptional customer service mean to you?
6. Include the phrase "Next Generation of Clean" somewhere in your response.

Applications that do not answer all questions may not be considered.