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Remote Troubleshooting Jobs in Washington (NOW HIRING)

kgs

Migration Engineer (REMOTE)

Chantilly, VA · Remote

The position is remote. We offer competitive compensation and an extraordinary benefits package ... This individual must be comfortable working directly with application owners, troubleshooting ...

kgs

Migration Engineer (REMOTE)

Chantilly, VA · Remote

The position is remote. We offer competitive compensation and an extraordinary benefits package ... This individual must be comfortable working directly with application owners, troubleshooting ...

System One

Java Developer - 100% REMOTE

Vienna, VA · Remote

$52.25 - $67.50/hr

... FACE INTERVIEW, THEN 100% REMOTE Type: Contract Compensation: Negotiable, W-2 or C2C ... Perform debugging, testing, and troubleshooting to ensure high-quality deliverables. * Collaborate ...

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Remote Troubleshooting information

What is remote troubleshooting?

A Remote Troubleshooting job involves diagnosing and resolving technical issues for customers or employees from a remote location. This can include software problems, network connectivity issues, hardware troubleshooting, and system configurations. Support is typically provided via phone, email, chat, or remote desktop software. Technicians use diagnostic tools and guides to identify the root causes and offer step-by-step solutions. Strong problem-solving skills and technical knowledge are essential for success in this role.

What skills and qualifications are needed for remote troubleshooting?

To thrive in Remote Troubleshooting, you need strong analytical skills, technical proficiency in diagnosing and resolving hardware or software issues, and experience with relevant IT systems or platforms. Familiarity with remote access tools, ticketing systems, and certifications such as CompTIA A+ or Microsoft Certified Professional are commonly required. Excellent written and verbal communication, patience, and a customer-oriented mindset are crucial soft skills for this position. These abilities ensure swift, accurate resolution of technical problems while maintaining high customer satisfaction in a remote work environment.

What are common challenges in remote troubleshooting and how can they be addressed?

Remote Troubleshooting professionals often encounter challenges such as limited physical access to devices, communication barriers with clients, and varying levels of technical literacy among end users. These can be addressed by leveraging advanced remote support tools, developing clear and empathetic communication strategies, and providing detailed step-by-step guidance. Additionally, building strong documentation habits and regularly updating one's technical skills can help prevent recurring issues. Working successfully in this role often requires adaptability and resourcefulness to troubleshoot effectively from a distance.

What are popular job titles related to Remote Troubleshooting jobs in Washington?

For Remote Troubleshooting jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote Troubleshooting jobs in Washington look for?

The top searched job categories for Remote Troubleshooting jobs in Washington are:

What cities in Washington are hiring for Remote Troubleshooting jobs?

Cities in Washington with the most Remote Troubleshooting job openings:

Remote Troubleshooting jobs near you
Infographic showing various Remote Troubleshooting job openings in Washington as of August 2026, with employment types broken down into 90% Full Time, 4% Part Time, and 6% Temporary. Highlights an 100% Remote job distribution.

Remote Support Technician

ManTech International

Mclean, VA

$66K - $109K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 10 days ago

ManTech rating

8.8

Company rating: 8.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

47th of 247 rated software companies

Job description

General information
Requisition #
R70161
Locations
USA-VA-McLean
Posting Date
08/20/2026
Security Clearance Required
TS/SCI w/ Poly
Remote Type
Onsite
Time Type
Full time
Description & Requirements
Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now-unleash your potential with MANTECH!
MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join our team in McLean, VA. In this role, you will work collaboratively in a 24/7 operational team to efficiently triage, categorize, and resolve Tier 0-2 incidents and requests, supporting IT infrastructure and mission-critical applications with thorough problem identification and follow-up.
Responsibilities include, but are not limited to:
  • Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking.
  • Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support.
  • Provide user support and basic training for common applications, system procedures, and office productivity tools.
  • Collaborate with cross-functional IT teams-including network, systems engineering, and application development-to restore services and address complex problems.
  • Manage user accounts, access permissions, and perform special administrative tasks while maintaining clear documentation and adhering to security protocols.
  • Work required shift from 9:30AM - 6:00PM Monday through Friday, as part of a coverage team operating 24x7 support, to include holidays. Training shift will be 6:00 AM - 2:30PM, 7:00 AM - 3:30PM, or 8:00 AM - 4:30 PM (dependent on trainers availability) Monday through Friday for the first 2-3+ weeks in McLean, VA.

Minimum Qualifications:
  • High School Diploma with 4+ years of experience, an Associate's Degree with 2+ years of experience, or a Bachelor's Degree.
  • Experience resolving technical problems and answering queries via telephone or self-service involving hardware, software, networks, system/application access, and telecommunications.
  • Knowledge of Windows Active Directory, multiple desktop programs, configuration and debugging techniques.
  • Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.
  • Familiarity with TCP/IP, general networking issues, virus scanning services, and desktop/laptop/peripheral support.

Preferred Qualifications:
  • Related work experience in a technical help desk position.
  • Special non-commercial systems administrator experience (access management/file transfer).
  • Experience with ServiceNow ITSM & ITBM.
  • Strong communication skills and the ability to exchange accurate information with coworkers, management, and customers.
  • Adaptability to quickly changing tasks and requirements, and eagerness to learn new skills while on the job.

Clearance Requirements:
  • Must have a current/active TS/SCI with Polygraph.

Physical Requirements:
  • Must be able to remain in a stationary position at least 50% of the time.
  • Constantly operate a computer, phone, and other office equipment for extended periods of time.
  • Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers.

The projected compensation range for this position is $66,000.00-$109,200.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.
MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

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