Remote Troubleshooting Jobs in Massachusetts (NOW HIRING)

At Keolis Commuter Services (KCS), we give every team member—and their ideas—a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you’re looking for a career with a company that invests in your future, KCS is the place for you. We Imagine. We Care. We Commit!

Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA).  During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we're proud of the progress we have made together to deliver a best-in-class service for the Greater Boston community.

We believe our people are what make us great. That is why we demonstrate a commitment to a safe, healthy, and inclusive culture that welcomes ideas, encourages innovation, and values belonging. Your future starts here.

At Keolis Commuter Services, LLC we provide a competitive compensation package that is designed to be flexible and comprehensive to meet the needs of our hard-working employees and their families.

Benefits Package Highlights:

• Generous Medical & Rx plan
• Dental & Vision Plan
• Railroad Retirement Benefits – a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families.
• Fidelity 401K Program
• Flexible Spending Accounts
• Transit and Parking Reimbursement Benefits
• Employee Assistance Program
• Company Sponsored Life & Accidental Death and Dismemberment Benefits
• Education Assistance
• Short- & Long-term Disability Benefits
• Voluntary Benefits Plan options including
  • Supplemental health plans for accidents, critical illness, hospital stays
  • Pet, Home, Auto insurance

Rolling Stock Remote Monitoring Systems Engineer

Role purpose: Responsible for driving reliability, usage and expansion of Remote Monitoring Systems across Commuter Rail Rolling Stock Equipment including Wi-Tronix, Wabtec RMD, LRMS (Layover Remote Monitoring System), Web-ACSES, FleetONE RailBAM/WCM, and Salient WILD

Minimum Knowledge and Experience:

• A Bachelor’s degree in Mechanical or Electrical Engineering preferred.
• Experience in a Technical role within a complex railroad organization 2 years + of demonstrated experience.
• Strong knowledge of traction and rolling stock, fault finding, and modern approaches to equipment maintenance.
• Demonstrated acumen with regulatory requirements affecting passenger railroad operations including FRA and OSHA regulations.
• Experience with using and developing IOT technology.
• Key personal traits: collaborative, forward thinking, proactive, resilient, sound judgement, innovative where it’s required, driven by a relentless pursuit of excellence.

Skills:

• Experience of successfully implementing change in a heavily unionized environment.
• Experience of overseeing or mentoring technical personnel.
• Communication skills at interpersonal and all group levels.
• Build trust in relationships.
• Ability to work independently with minimal supervision and make decisions for optimal results. 
• Demonstrated capability to influence, work with, and facilitate buy-in with labor organizations.
• Proven ability to lead by example to foster positive cross functional relationships with internal and external stake holders.
• Methods and tools for performance optimization.

Key Accountabilities (Essential Job Duties):

• Demonstrate understanding and adhere to the KCS principles of Employee Engagement, Operational Excellence & Safety, Customer Satisfaction, Corporate Social Responsibility and Economic Performance.
• Provide managerial leadership to the Mechanical Department employees. This includes individual coaching, development, and managerial support.
• Function as a rolling stock technical subject matter expert to provide technical assistance to transportation crews and mechanical personnel.

Remote Monitoring Systems Reliability:

• Put in place processes and procedures to drive reliability of remote monitoring systems.
• Develop Work Instructions for routine preventative maintenance to inspect and repair remote monitoring systems.

Remote Monitoring Systems Usage:

• Support the training department in the development of training courses and materials and provide informal training, instructional sessions, and hands on training to employees related to Remote Monitoring Systems.
• Develop Work Instructions and Job Aids for using Remote Monitoring Systems.
• Collaborate directly with technicians to increase their ability to use data from Remote Monitoring Systems to support troubleshooting and repair validation.

Remote Monitoring Systems Expansion:

• Identify problem areas and work with internal subject matter experts to identify further opportunities for remote monitoring.
• Identify and solicit 3rd party vendors to provide remote monitoring solutions.
• Work with Mechanical and other departments to build business cases and present opportunities to MBTA for funding.
• Collaborate with the Technical Team and MBTA to develop prototypes and oversee first of class installs.
• Work with Mechanical Data Analyst, Keolis Digital Solutions, and 3rd party vendors to combine data from remote monitoring systems and create custom dashboards to support commuter rail fleet reliability and performance.

General Requirements:

• Document key processes to ensure they are consistently delivered and there is no uncertainty about the scope of work that is required.
• Support the delivery of Keolis and MBTA Projects as directed.
• Support the other members of the Mechanical Department as required.
• Comply with all safety rules and procedures and report all hazards as required. 
• Perform other duties as assigned.

Working Conditions (including Physical Demands):

• This role is primarily Monday – Friday Day Shift but may require occasional overnight or weekend support.
• There is a mixture of office work and on equipment troubleshooting.
• Frequent travel to Commuter Rail locations other than BET is expected.

Additional Statements:

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world. 
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job, and Keolis retains the right to change or assign other duties to this position. Employees must be able to perform the essential job duties of this position satisfactorily.  If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.  Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

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