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Remote Triaging Jobs in Texas (NOW HIRING)

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$16.25 - $20.75/hr

... triaging and resolution of support request made via phone and email. * High volume technical ... Utilize remote desktop software along with end user to resolve issues using documented solutions.

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$15.25 - $19.50/hr

... triaging and resolution of support request made via phone and email. * High volume technical ... Utilize remote desktop software along with end user to resolve issues using documented solutions.

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$16.25 - $20.75/hr

... triaging and resolution of support request made via phone and email. * High volume technical ... Utilize remote desktop software along with end user to resolve issues using documented solutions.

Confie

Employee Relations Coordinator

Addison, TX · On-site +1

$22 - $24/hr

Flexible work options, including remote and hybrid opportunities, if eligible * Retirement Plan ... requests, triaging emails to the appropriate departments, and escalating employee concerns or ...

Archrock

Application Support Analyst - L1

Houston, TX · Remote

Understanding of server remote access, machine integration, and both physical and virtual ... Provide Tier I/II support to end-users by identifying, triaging, and resolving issues within Oracle ...

Civitech

Analytics Engineer

Austin, TX · On-site +1

$85K - $95K/yr

Civitech is a remote-first company hiring within our current footprint of 27 states (AL, AK, CA, CO ... and triaging issues when something looks wrong. * Document models, metrics, and lineage so ...

Civitech

Analytics Engineer

Austin, TX · On-site +1

$85K - $95K/yr

Civitech is a remote-first company hiring within our current footprint of 27 states (AL, AK, CA, CO ... and triaging issues when something looks wrong. * Document models, metrics, and lineage so ...

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All JobsRemote Triaging JobsRemote Triaging Jobs in Texas

Remote Triaging information

What are the key skills and qualifications needed to thrive as a Remote Triaging Specialist, and why are they important?

To thrive as a Remote Triaging Specialist, you need a solid background in clinical assessment, decision-making, and patient communication, often supported by a healthcare degree and relevant licensure such as RN or LPN. Familiarity with telehealth platforms, electronic health records (EHRs), and triage software is typically required. Strong listening skills, empathy, and the ability to remain calm under pressure are essential soft skills for this role. These competencies ensure accurate patient prioritization, effective remote care, and enhanced patient safety in a virtual environment.

Is remote triaging real?

Remote triaging is a legitimate job role where professionals assess and prioritize patient or client needs remotely, often using phone, email, or online systems. It is common in healthcare, customer support, and IT sectors, requiring communication skills and relevant certifications or training. These positions typically involve working from home with flexible schedules.

What is remote triaging?

Remote triaging involves assessing and prioritizing patient or customer issues from a remote location, often using communication tools like phone, email, or chat. It requires strong communication skills, problem-solving abilities, and familiarity with relevant software or systems. This role is common in healthcare, IT support, and customer service environments.

What jobs make $10,000 a month without a degree?

Remote triaging roles, such as medical or technical support, can sometimes pay $10,000 a month for experienced professionals, especially those with specialized skills or certifications. High earnings often depend on industry, experience, and the complexity of the tasks handled, with some roles requiring strong communication skills and familiarity with specific tools or systems.

How to make $1000 a week remotely?

Remote triaging jobs often pay between $10 and $25 per hour, so earning $1000 weekly typically requires working 40 to 50 hours. Developing strong communication skills, familiarity with healthcare or tech systems, and obtaining relevant certifications can improve earning potential in this field.

What are some common challenges faced by professionals in remote triaging roles, and how can they be addressed?

Remote triaging professionals often encounter challenges such as accurately assessing cases without in-person evaluation, managing high call or message volumes, and maintaining effective communication with both patients and clinical teams. To address these, strong protocols, up-to-date digital tools, and ongoing training are essential. Additionally, collaborating closely with healthcare providers and leveraging secure communication platforms help ensure that urgent cases are escalated appropriately and patient safety is maintained.
What are popular job titles related to Remote Triaging jobs in Texas? For Remote Triaging jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Triaging jobs in Texas look for? The top searched job categories for Remote Triaging jobs in Texas are:
What cities in Texas are hiring for Remote Triaging jobs? Cities in Texas with the most Remote Triaging job openings:
Remote Triaging jobs near you

IT Support Manager - Remote US

Sangoma Technologies

Dallas, TX • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

IT Support Manager - Remote US

RemoteInternal Systems and InfrastructureFull time

Dallas, Texas, United StatesAtlanta, Georgia, United StatesOverviewApplicationDescription

IT Support Manager

Sangoma Technologies is looking for an accomplished IT Support Manager to lead our technical support team and enhance our commitment to customer satisfaction. As a trusted leader in business communications solutions, we are focused on providing top-notch services that leverage innovative technology to foster better communication. In this pivotal role, you will oversee IT support operations, ensuring our clients receive timely, efficient assistance. You will also play an integral part in developing support strategies, managing a team of IT support technicians, and collaborating with various departments to enhance the overall customer experience. If you thrive in a fast-paced environment and have a passion for technology and customer service, we invite you to help us uphold our reputation for excellence. While this is a remote position in the US, we are accepting candidates from the central and eastern time zones.

Your Role:
  • Manage, mentor, and develop a team of IT support technicians.
  • Oversee the daily operations of the technical support department, ensuring the delivery of high-quality service.
  • Develop and implement IT support policies, procedures, and best practices.
  • Coordinate with other departments to resolve complex technical issues and provide customer feedback for continual improvement.
  • Analyze and report on support metrics to identify areas for improvement.
  • Serve as a point of escalation for advanced technical support issues.
  • Maintain a comprehensive knowledge base of support procedures and technical solutions.
  • Ensure team adherence to service level agreements (SLAs) and quality standards.
  • Develop training programs for staff to enhance technical skills and customer service capabilities.
  • Stay current with industry trends and emerging technologies to continuously enhance support services.
  • Participate in IT projects and initiatives to improve overall business operations.

Your passion for customer service and results-oriented approach will play a pivotal role in driving satisfaction across our user and partner base.

Requirements

Your Background:

  • 7+ years of experience in IT support, with at least 3 years in a managerial or supervisory role.
  • Bachelor’s degree in Information Technology, Computer Science, or related years of experience in IT.
  • Strong understanding of IT service management (ITSM) frameworks.
  • Strong Microsoft experience and working knowledge of all products.
  • Must have experience in triaging IT ticket requests.
  • Proven leadership and team management skills.
  • Excellent problem-solving and analytical abilities.
  • Exceptional verbal and written communication skills.
  • Ability to work in a fast-paced environment and manage competing priorities.
  • Strong customer service orientation and a commitment to excellence.
  • Familiarity with ticketing systems, remote support tools, and network troubleshooting.

Preferred:

  • ITIL certification or other relevant IT service management certifications.
  • Experience working in the telecommunications or software industry.
  • Knowledge of VoIP technologies and Unified Communication systems.
  • Proficient in using performance metrics and KPIs to drive team effectiveness.
Benefits

What We Offer:

  • Extensive Benefit Options (Health, Vision, Dental, Long & Short-term Disability), effective after a short waiting period
  • Flexible PTO plan & Company Holidays
  • Employee Stock Option Purchase Plan
  • 401K with matching
  • Entrepreneurial work environment partnered with high-growth career opportunities.


Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
You must be authorized to work in the United States full-time for any employer. No agencies, please.


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