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Remote Triage Engineer Jobs in Washington, DC (NOW HIRING)

Conduct thorough technical triage of assigned applications, assessing each application's current ... Engineer, develop, and deploy custom tools, scripts, connectors, and middleware solutions to ...

Conduct thorough technical triage of assigned applications, assessing each application's current ... Engineer, develop, and deploy custom tools, scripts, connectors, and middleware solutions to ...

Conduct thorough technical triage of assigned applications, assessing each application's current ... Engineer, develop, and deploy custom tools, scripts, connectors, and middleware solutions to ...

The position is remote. We offer competitive compensation and an extraordinary benefits package ... Collaborate with migration engineers to support the technical triage of assigned applications ...

The position is remote. We offer competitive compensation and an extraordinary benefits package ... Collaborate with migration engineers to support the technical triage of assigned applications ...

The position is remote. We offer competitive compensation and an extraordinary benefits package ... Collaborate with migration engineers to support the technical triage of assigned applications ...

DevOps Engineer

Bethesda, MD · On-site +1

$170 - $225K/hr

... triage, and analytics capabilities to Defense and Intelligence Community members. DTP advances the ... Percentage of remote work will vary based on client requirements/deliverables. Responsibilities ...

Integration Engineer

Mclean, VA · Remote

$105K - $141K/yr

... triage. Software-layer issues are escalated to the platform product team. This is a hands-on ... THIS IS A REMOTE POSITION WITH INTERNATIONAL TRAVEL REQURIED KEY RESPONSIBILITIES Execute ...

Automation Test Engineer (Remote)

Arlington, VA · Remote

$53 - $70/hr

... Engineer to support our US Government client. * This will be a 100% remote position. * SELECTED ... and triage while maintaining code quality and security expectations. * Prior experience with ...

Automation Test Engineer (Remote)

Arlington, VA · Remote

$53 - $70/hr

... Engineer to support our US Government client. * This will be a 100% remote position. * SELECTED ... and triage while maintaining code quality and security expectations. * Prior experience with ...

Automation Test Engineer (Remote)

Arlington, VA · On-site +1

$53 - $70/hr

... Engineer to support our US Government client. * This will be a 100% remote position. * SELECTED ... and triage while maintaining code quality and security expectations. * Prior experience with ...

Monitoring/SRE Engineer (REMOTE)

Washington, DC · Remote

$64.50 - $85.75/hr

The position is remote. This position requires the candidate to be able to obtain a Public Trust ... and triage issues. * Respond to system alerts, perform initial troubleshooting, and escalate ...

New

Monitoring/SRE Engineer (REMOTE)

Washington, DC · Remote

$64.50 - $85.75/hr

The position is remote. This position requires the candidate to be able to obtain a Public Trust ... and triage issues. * Respond to system alerts, perform initial troubleshooting, and escalate ...

New

Monitoring/SRE Engineer (REMOTE)

Washington, DC · On-site +1

$120K - $133K/yr

The position is remote. This position requires the candidate to be able to obtain a Public Trust ... and triage issues. * Respond to system alerts, perform initial troubleshooting, and escalate ...

New

Remote, with occasional travel to customer sites or TestPros labs in Sterling, VA This role ... Exposure to AI-assisted defect triage or root-cause analysis tools that reduce manual investigation ...

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Showing results 1-20

Remote Triage Engineer information

See Washington, DC salary details

$43K

$131.2K

$216.9K

How much do remote triage engineer jobs pay per year?

As of Aug 21, 2026, the average yearly pay for remote triage engineer in Washington, DC is $131,228.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,000.00 and $171,600.00 per year, depending on experience, location, and employer.

What is a remote triage engineer?

Remote Triage Engineers are IT professionals who assess, diagnose, and resolve technical issues for clients or end-users from a remote location. They act as the first line of support, identifying the root causes of problems and determining the appropriate course of action—whether it's resolving the issue themselves or escalating it to specialized teams. Their work involves troubleshooting software, hardware, or network issues, communicating clearly with users, and maintaining detailed records of incidents. Remote Triage Engineers play a crucial role in minimizing downtime and ensuring efficient technical support for organizations.

How does a remote triage engineer collaborate with other technical teams to resolve customer issues?

As a Remote Triage Engineer, you will act as the initial technical contact for incoming support cases, working closely with engineering, product, and customer support teams. Your role involves gathering detailed information, replicating issues, and prioritizing cases before escalating them to specialized engineers or developers. Effective communication and documentation are crucial, as you'll provide clear summaries and updates to ensure smooth hand-offs and efficient problem resolution. This collaborative approach helps streamline the troubleshooting process and enhances the customer experience.

What are the key skills and qualifications needed to thrive as a remote triage engineer, and why are they important?

To thrive as a Remote Triage Engineer, you need a solid understanding of software troubleshooting, networking fundamentals, and incident management, often supported by a degree in computer science or related field. Familiarity with ticketing systems (like Jira or Zendesk), remote diagnostic tools, and technical documentation processes is typically required. Strong analytical thinking, effective communication, and the ability to stay calm under pressure are crucial soft skills in this role. These skills are vital for efficiently diagnosing issues, minimizing downtime, and ensuring high-quality support for clients and internal teams.

What is the difference between Remote Triage Engineer vs Remote Support Engineer?

AspectRemote Triage EngineerRemote Support Engineer
Required CredentialsTechnical certifications, relevant IT or engineering degreesTechnical certifications, relevant IT or customer support experience
Work EnvironmentTechnical teams, troubleshooting, diagnosticsCustomer support, issue resolution, troubleshooting
Employer & Industry UsageTech companies, IT service providersTech companies, software vendors, hardware providers
Common Search & ComparisonYesYes

Remote Triage Engineers focus on diagnosing and prioritizing technical issues, often working closely with engineering teams. Remote Support Engineers handle customer inquiries, resolve technical problems, and provide user assistance. While both roles require technical knowledge and certifications, Triage Engineers are more involved in technical diagnostics, whereas Support Engineers focus on customer communication and issue resolution.

What are popular job titles related to Remote Triage Engineer jobs in Washington, DC?

For Remote Triage Engineer jobs in Washington, DC, the most frequently searched job titles are:

Triage & Assessment Analyst (REMOTE)

kgs

Chantilly, VA • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday


Job description

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Triage & Assessment Analyst with a Secret security clearance to support KITS and our government customer. The position is remote.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag IT Systems, a Koniag Government Services company, is seeking an experienced Triage & Assessment Analyst to support a critical Government Identity, Credential, and Access Management (ICAM) initiative. This role supports a large-scale Application and Systems Enablement effort issued under an ICAM Enterprise Master IDIQ Contract. The Triage & Assessment Analyst will serve as a specialized technical analyst responsible for conducting comprehensive assessments of NIPRNet applications to determine their readiness, compatibility, and optimal integration pathway for onboarding onto the centralized ICAM technical stack—leveraging Okta for Identity Provider (IdP) services and SailPoint IdentityIQ (IIQ) for Identity Governance and Administration (IGA)—in direct support of the Department of Defense (DoD) Zero Trust Execution Roadmap.

The ideal candidate is an analytically driven technical professional with a strong background in enterprise identity and access management, application architecture assessment, and federal IT security requirements. This individual must be detail-oriented, highly organized, and capable of rapidly evaluating diverse application portfolios to produce clear, actionable, and well-documented triage findings that drive efficient and informed enablement decisions.

This position requires an active Secret clearance and may require occasional travel to Government facilities. Primary work will be performed remotely.

The Triage & Assessment Analyst will serve as the analytical backbone of the application enablement pipeline, responsible for conducting structured technical assessments of pre-registered applications and producing the detailed triage findings that inform integration planning, resource allocation, and enablement pathway determination. This individual will work closely with the migration team lead, migration engineers, platform engineers, and application owners to gather technical information, evaluate application identity postures, identify integration risks, and classify each application according to its appropriate enablement approach. The Triage & Assessment Analyst is expected to deliver thorough, accurate, and well-organized assessment outputs that enable the broader enablement team to execute integrations efficiently and in alignment with program priorities.

Principal responsibilities will include but are not limited to:

  • Execute the comprehensive technical triage of pre-registered applications within program-defined timelines, conducting structured assessments of each application's current identity state, authentication mechanisms, authorization frameworks, and technical readiness for integration with the ICAM technical stack.
  • Review and analyze completed application migration questionnaires provided as Government Furnished Information (GFI), identifying completeness, accuracy, and sufficiency of technical data for triage and enablement planning purposes.
  • Document questionnaire deficiencies in the Enablement Tracking Database, notifying the Migration Team Lead of incomplete, inaccurate, or insufficient submissions and recommending placement of affected applications into Government-Induced Hold (GIH) status pending resolution.
  • Conduct structured gap analyses for each assessed application, comparing the application's current identity and access management state against Okta IdP and SailPoint IIQ capability requirements to identify technical gaps, compatibility issues, and integration dependencies.
  • Develop and maintain a documented risk register for each assessed application, clearly articulating integration challenges such as legacy codebase constraints, non-standard authentication mechanisms, proprietary access control implementations, and other technical impediments to successful enablement.
  • Determine and document the appropriate enablement pathway for each assessed application, classifying applications as candidates for self-service, automated, or dedicated white glove professional services based on their technical complexity, integration readiness, and risk profile.
  • Produce clear, detailed, and step-by-step technical pathway documentation for each assessed application, providing migration engineers and application owners with an actionable roadmap for successful enablement.
  • Upload, maintain, and continuously update all triage findings, gap analyses, risk registers, and pathway determinations in the Enablement Tracking Database, ensuring data is accurate, searchable, and queryable by Government stakeholders in real time.
  • Coordinate directly with Application Owners and their technical representatives to gather additional technical information required to complete assessments, scheduling and facilitating technical discovery sessions as needed to supplement questionnaire data.
  • Initiate and manage the Application Owner Escalation Matrix process for unresponsive or non-participating application owners, documenting all engagement attempts and escalating to the Migration Team Lead per established timelines when application owner participation cannot be secured.
  • Collaborate with the Migration Team Lead to support program prioritization activities, providing assessment-informed recommendations on application sequencing based on technical readiness, risk level, integration complexity, and program-defined prioritization criteria.
  • Support the ongoing monitoring and tracking of all applications across the enablement pipeline, identifying stalled applications, flagging emerging risks, and providing timely status updates to the Migration Team Lead and program leadership.
  • Contribute to the development and continuous refinement of triage methodology, assessment frameworks, questionnaire templates, and standard operating procedures to improve assessment consistency, efficiency, and quality across the application portfolio.
  • Assist in the development of program metrics and reporting outputs by ensuring triage data in the Enablement Tracking Database is consistently structured, accurately categorized, and suitable for aggregation into the program Metrics Dashboard.
  • Support the transition-in process by assisting in the initial ingestion, organization, and baseline review of the GFI application portfolio database and completed questionnaires received from the predecessor contractor.
  • Ensure all assessment activities and documentation comply with applicable DoD security requirements, including CUI handling, OPSEC, and DoD cybersecurity certification requirements.
  • Maintain current knowledge of evolving ICAM platform capabilities, identity integration standards, and DoD Zero Trust requirements, continuously applying updated knowledge to improve assessment accuracy and enablement pathway recommendations.

Education and Experience:

Required:

  • Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Information Systems, or a related field from an accredited college or university.
  • Minimum of 4 years of experience in information technology, with at least 2 years of direct experience in identity and access management, enterprise application assessment, IT security analysis, or a related discipline.
  • Demonstrated experience conducting technical assessments or gap analyses of enterprise applications or IT systems in a structured, documented manner.
  • Familiarity with enterprise identity platforms, authentication protocols, and access management frameworks in a production environment.
  • Active Secret clearance. Must be able to satisfy requirements for CAC-card issuance and NIPRNet access, including annual DoD CyberAwareness training and certification.

Preferred:

  • Prior experience supporting DoD IT programs, particularly within an ICAM, cybersecurity, or Zero Trust context.
  • Experience working in a federal government IT contracting environment.
  • Hands-on experience with Okta and/or SailPoint IdentityIQ (IIQ) in an enterprise environment.

Required Skills and Competencies:

  • Strong analytical and critical thinking skills with the ability to rapidly assess diverse application architectures, identity implementations, and technical documentation to produce accurate and actionable triage findings.
  • Working knowledge of Identity, Credential, and Access Management (ICAM) concepts, including identity providers (IdP), identity governance and administration (IGA), Single Sign-On (SSO), Multi-Factor Authentication (MFA), Role-Based Access Control (RBAC), and Attribute-Based Access Control (ABAC).
  • Familiarity with industry-standard identity protocols including SAML 2.0, OAuth 2.0, OIDC, and SCIM, including a conceptual understanding of how these protocols are implemented in enterprise application environments.
  • Experience conducting structured gap analyses that compare current-state IT configurations against target-state requirements, producing clear and actionable findings documentation.
  • Ability to develop and maintain risk registers that clearly articulate technical integration risks, associated impacts, and recommended mitigation approaches.
  • Strong organizational skills with the ability to manage and track large volumes of application assessments simultaneously while maintaining accuracy and completeness of documentation.
  • Demonstrated experience producing high-quality written technical documentation including assessment reports, gap analyses, pathway recommendations, and data entries in program tracking systems.
  • Experience coordinating with diverse technical and non-technical stakeholders to gather required information, facilitate discovery activities, and drive assessment processes to completion.
  • Proficiency with data management and tracking tools, including the ability to maintain structured databases, produce queryable data entries, and support the generation of program metrics and dashboards.
  • Familiarity with DoD security requirements, including CUI handling, OPSEC, DFARS 252.204-7012, and DoDM 8140.03 cybersecurity certification requirements.
  • Strong communication skills in English—both written and oral—with the ability to clearly convey technical assessment findings and integration recommendations to both technical engineers and non-technical application owners and program stakeholders.
  • Ability to work effectively both independently and as part of a collaborative cross-functional team under the direction of a technical lead.
  • Proficiency with Microsoft Office Suite and collaboration tools such as Microsoft Teams.
  • Ability to obtain and maintain required DoD cybersecurity certifications per DoDM 8140.03 (e.g., Security+ for IAT II or equivalent).

 

Clearance Requirement:

  • Secret clearance

Desired Skills and Competencies:

  • Hands-on experience with Okta Identity Provider platform administration or configuration, including familiarity with Okta Universal Directory, application integrations, and SSO configuration.
  • Hands-on experience with SailPoint IdentityIQ (IIQ), including familiarity with connector configuration, provisioning workflows, and entitlement management.
  • Experience assessing legacy application authentication and authorization mechanisms, including the ability to evaluate proprietary or non-standard identity implementations against modern ICAM integration requirements.
  • Familiarity with Zero Trust Architecture (ZTA) principles and their application to identity and access management assessment within a DoD context.
  • Experience working with Government Furnished Information (GFI) databases and large application portfolio datasets in a federal contracting environment.
  • Knowledge of enterprise directory services including Active Directory and LDAP, and their role in enterprise identity architectures.
  • Familiarity with automated provisioning concepts, SCIM-based directory synchronization, and identity lifecycle management principles.
  • Experience supporting or contributing to large-scale IT migration, modernization, or application onboarding programs in a federal environment.
  • Certified Information Systems Security Professional (CISSP), CompTIA Security+, or related cybersecurity certification.
  • Okta Certified Professional or SailPoint certification, or demonstrated working knowledge of these platforms through equivalent hands-on experience.
  • Experience developing and refining assessment methodologies, triage frameworks, and standard operating procedures for application evaluation programs.
  • Familiarity with Section 508 compliance requirements for electronic and information technology.
  • Experience with CDRL deliverable contribution and technical documentation requirements in a federal contracting environment.
  • Familiarity with Agile and hybrid Agile-Waterfall program execution methodologies.
  • Experience using program tracking and metrics tools to manage and report on large application portfolios across multiple concurrent workstreams.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to requ...