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Remote Tier 2 Support Jobs in Spokane, WA (NOW HIRING)

Minimal administrative burden in a fully remote environment * Clear expectations around caseload ... Active, unrestricted license (multi-state licensing support available) * Two or more independent ...

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Remote Tier 2 Support information

See Spokane, WA salary details

$14

$26

$45

How much do remote tier 2 support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote tier 2 support in Spokane, WA is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $28.70 per hour, depending on experience, location, and employer.

What is remote tier 2 support?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.

How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What cities near Spokane, WA are hiring for Remote Tier 2 Support jobs?

Cities near Spokane, WA with the most Remote Tier 2 Support job openings:

Mental Health Therapist (Part-Time, W-2)

Two Chairs

Spokane, WA โ€ข Remote

$76/hr

Part-time

Posted 17 hours ago

Posted today


Job description

Two Chairs is setting a new standard in mental health care with seamlessly integrated therapy and psychiatry delivered by highly trained clinicians, powered by smart technology, and measured for real impact. By combining timely access, personalized care, and proven outcomes — we're creating a system that works — for patients, providers, health plans, and clinicians alike. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work and 2025 Fortune's Best Workplaces in Healthcare.

One of our company values is "Embrace Differences" and diversity, equity, inclusion, and belonging are the principles guiding how we build our business and teams. We encourage interested candidates from all backgrounds to apply, even if you don't think they meet some expectations of the role.

Why Choose Two Chairs?

  • Compensation: Earn a clinical rate of $76/hour (includes mandatory training) and an administrative rate (includes late shows/cancellations) of $23/hour as a WA resident with semi-monthly pay. If based out-of-state clinical rates will range between $58.50 - $85.
    • Sign-on Bonus: Start by September 30th and earn a sign-on bonus of $500 for 7-12 client hours and $1,000 for 13+ client hours.
  • Balanced Caseloads and Schedules: Select a weekly caseload ranging from 7 to 20 clients, with session availability between 7:00 a.m. to 9:00 p.m. PST, Monday through Friday.
  • Support for Wellness & Professional Growth: We provide a wellness and professional development stipend (up to $300 annually), case consultation, free CE credits through monthly APA-accredited courses, and wellness events to support your growth.
  • Additional W-2 advantages you won't find with 1099 contract work:
    • No tax headaches – We handle withholdings and filings, so you don't have to
    • Earn paid sick time – Accrue up to 80 hours per year
    • Merit-based raises – Be recognized and rewarded for your contributions
    • Retirement benefits – Access an employer-sponsored 401(k) plan
    • Malpractice insurance provided – Full coverage at no cost to you

About the Role

  • Deliver remote, evidence-based therapy to adult clients (18+), practicing modalities like CBT, DBT, ACT, MBCT, TLDP, IPT, EFT, and MI.
  • Maintain a caseload of 7-20 attended ongoing therapy and consult sessions per week
  • Use data to drive effective treatment and adjust your approach based on client progress
  • Collaborate with other mental health providers as needed and refer clients when appropriate
  • Maintain progress notes and documentation in compliance with HIPAA and state regulations

Requirements

  • Licensed in Washington as a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Counselor (LPC), Licensed Mental Health Counselor (LMHC), Licensed Psychologist (PhD or PsyD)
  • Cross-licensure: Willing and motivated to become licensed in other states. We will cover the cost.
  • Caseload: Available for 8-24 hours per week, with 85% of time in client sessions. Sessions will include ongoing therapy appointments and assessments for new clients.
  • Experience: 2+ years of clinical experience with adults (18+), at least six months of teletherapy experience, and proficient with clinical assessments (e.g., PHQ-9) for tracking client progress
  • Tech: At least six months of teletherapy experience and experience with electronic health record (EHR) systems
  • Schedule: Select 7-10 session hours between 8am and 9pm PST, Monday through Friday. Available during regular business hours for a minimum of 1 hour per week during the first 6 weeks for training, followed by 30 minutes per month for ongoing support.
  • Documentation: All documentation to be completed, signed, and locked in EMR within 48 hours of client contact. Option to use an AI-assist tool

What to Expect: Our Interview Process

  • Application Review: We'll promptly review your application to ensure you meet the minimum qualifications
  • Recruiter Interview: 45-minute phone interview with one of our Clinical Recruiters
  • Clinical Interview: 45-minute video interview with one of our Clinical Managers
  • Offer: If all goes well, you'll receive an offer to join our team!
  • Expected Interview Timeline: The entire process typically takes 2 weeks

Important Notes:

  • If you need a reasonable accommodation, please let your recruiter know so our People Team can assist you.
  • Please stay alert for job scams: All communication will come from official Two Chairs email domains (@twochairs.com or @twochairscareers.com). See tips from the FTC to avoid job scams: https://www.consumeraffairs.com/news/ftc-offers-tips-on-avoiding-job-scams-041321.html
  • See our AI Usuage Policy for Hiring here

#LI-REMOTE

Clinical Rate
$58.50—$85 USD